HP LaserJet MFP M177fw Pro: "a used power has been installed.

When printing a 'status of supplies' black toner section displayed, "a used supply has been installed. He suggested that a not genuine cartridge has been installed. The original supplied with the printer is still installed. Not long after that the printer was new, the message of toner, said black was very low, that after only a small amount of printing.

Any suggestions what to do?

Hello @nigkemp

New printers allows you to get the introductory toners that wont last long

I guess Im a bit confused and I'm not for sure if you have 2 different toners or a single

If it's only one supplied with the printer then replace for any new HP one and see what said with the new toner supplies

If you do not have 2 toners (provided with the printer and another a new) then print another one supplies status page allows to call the new. Each supplies status page will give you the day to install on the toner that you want to ensure that it corresponds to the day you install the toner for the first time

It is a way to tell if you got an original offer or society who got you might refill the toners

Each toner has a top chip that will send the information to the unit and is how the supplies status page can get the information of

Tags: HP Printers

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