OfficeJet 4620 - empty ink does not print

4620 Officejet all-in-one. Started having this last week-no problem printing black ink. New genuine cartridges in use (I tried 3 separate cartridges directly from the box). Tried all the solutions listed on the troubleshooting without success (or even three print head cleanings) page. The ink levels are tops. Same problems when copying of documents. Ink color work fine. Extremely frustrated! Printer off 2-month warranty. It's my printer HP fourth and the first that gives me that kind of question.  Anyone, anyone?  Help!

Suppot of HP was not able to solve my problem, even if it is a well known problem with this model of printer. A replacement was offered at a discount. Weird that I can get the replacement even model 20% cheaper at Costco. Some discount! Frustrated and annoyed... Go with Epson this time. Loyal HP customer no more!

Tags: HP Printers

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