HP Officejet 8500 A909a: HP Officejet 8500 A909a accepts most of the computer print control

I have had this printer for years and never had a problem.  Then he stopped accepting the scan command.  I went for the scanner and printing doctor and follow the guests, including the installation of the new software.  Now, it scans when ordered.

BUT it does not now print.  Not an image, not a document.

I was again through the guests of scanning/printing doctor, uninstalled then reinstalled the software.  But nothing!  However, if I put something on the screen of the printer and press the button on the printer, which will print.  Is simply not wanting to accept commands from the computer.

Any ideas?

Hello @Stellabelle,

Thank you for your response.

Since you are using a USB connection, do not follow the steps I mentioned in the post above. Try the following steps:

  • Unplug the USB cable from the printer to the PC.
  • Go to Control Panel - programs and features and ensure that no printer Officejet from HP in the list entry. If there are, uninstall the same.
  • Restart your computer.
  • Click on http://ftp.hp.com/pub/softlib/software12/COL31041/mp-88604-3/OJP8500vA909_Full_14.exe and install the drivers.
  • Connect the USB cable as long as you are prompted.
  • Try to print now. If further questions, go to the next step.
  • Go to http://hp.care/2c5YKY5 and expand "Manual steps to solve the problem" and follow the steps under "step 4: Verify that the correct port is selected.
  • Now, try to print and check.

Hope that helps!

Good luck

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

Similar Questions

  • HP Officejet 7610: HP Officejet 7610 doesn't connect to the computer

    Hello.

    Recently my 7610 Officejet printer has started to behave strangely. First wireless seems to be lost and I need to start using a cable connection. These days the scan function is not available for the analysis of the function of the computer is not available. The message reads - could not connect to the printer.

    Today, I downloaded the latest drivers from your page and tried to reinstall the printer. Here I met the dilemma in which the printer is not found in anyway - not via a wireless connection, or via a cable. I looked in two of these threads:

    http://h30434.www3.HP.com/T5/HP-connected-mobile-printing-and-cloud-printing/computers-not-finding-p...

    http://h30434.www3.HP.com/T5/HP-connected-mobile-printing-and-cloud-printing/HP-OfficeJet-Pro-8600/m...

    However the proposals did not help as all the network settings appear to be as described. If you need information let me know.

    Best, Rolands

    Hello

    Thank you for using the HP Forums.

    Suggest that your uninstall and reinstall the software with FULL, follow these steps:

    1 uninstall the software from your computer

    Can you try this program to uninstall Microsoft and then reinstall the software features FULL again?

    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

    2. download and save the software COMPLETE features (do not install online)

    The following resources will help you:

    http://123.HP.com/us/en/

    Keys to your printer model, operating system and download the software with FULL.

    3. install the FULL feature software "saved".

    Hope that helps!

  • HP OfficeJet Pro 8600 no FAX OF the COMPUTER

    Hi, when trying to fax from the computer, apparently nothing is happening...

    Steps-

    Intended to document on screen

    Select Print

    Choose printer 8600 FAX

    Dialog (seems even PRINT)

    After hitting OK, nothing happens.

    I assumed that the box should appear asking where I want to send either right when I select print via 8600 Fax, or right afterwards?

    Works ok / can fax directly from glass all-in-one.

    A ran utilities print and Scan doctor and says that everything is ok. But does not list the FAX as a separate printer.

    When I check the fax under devices and printer, no documents are in the print queue.

    Suppose he need some sort of update driver or reintall?

    Running Windows 7, 64 bit.

    Thank you!

    Hello

    See the link below.

    http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/want-to-send-fax-from-PC-in-HP-OfficeJet-4500-all-in-one/TD-p/1443895

  • HP officejet Pro 8600 +: Missing page in the «HP Print for Chrome» software orientation option

    I can print OK in the format default portrait of a model of Toshiba Chromebook CB30-B-104 for a HP Officejet Pro 8600 + using "HP Print for Chrome" (installed from the app store for Google Chrome), but I can't find an option anywhere to change the page orientation. So if I print a document/image oriented in landscape format, it occupies only half a page of A4 portrait oriented superior. I tried to turn the image/document in the print dialog, but the rotation is ignored when printing is performed.

    Is this a "bug" or am I missing something?

    Updated February 10, 2016

    My original statement was misleading. I should have checked my facts more in detail.

    I cannot find an option called "Layout" to select "Wonderful landscape" or "Portrait" page orientation when you try to print the PDF files. When you try to print from other sources, the 'Layout' option seems OK.

    Hello @JBL11.

    Welcome to the Forums of HP's Support. I understand that you have a problem with the page orientation when printing with HP for Chrome print Chromebook. I would like to help,

    When I tried printing of Chrome app I had an orientation option. I pull a document and press Ctrl + P.

    Then I double checked that Print of Chrome was my printer destination. (I also use Google Cloud Print to the same printer).

    My options going to the bottom of the list are Destination, Pages, and page layout. Put in page gives me the ability to change from portrait to landscape.

    Have you tried to uninstall and reinstall the application?

    1. Click on the list of apps icon in the launcher at the bottom of the screen.
    2. Find your application in the list and right-click (click with two fingers on a Chromebook) its icon.
    3. Select Delete chrome.

    Gives it a try and let me know how it works.

    If this solves your problem please click on accepted Solution so that other people with the same problem can find the easiest answer. If you want to say thank you, it's always nice when someone clicks Kudos. If you have any other questions let me know.

  • OfficeJet Pro 8600 Plus: Scan of the computer does not work with Win8.1 [solved: problem with USB3 Boost]

    Since I have installed 8.1 (pro), I can't use my 8600 software Pro for scanning the computer (via USB). It seems that there is no communication with the printer regarding the scanning software, but printing as usual.

    Tried to use the HP printer Assistant: when I click on the button "scan a Photo Document or", I get a message "inaccessible Scanner. Also restarted the printer.

    When I try to scan from Photoshop, the system first finds the printer, but it fails to connect.

    Update HP says that my system is up to date.

    HP Print and Scan Doctor 4.2 concludes and tells the printer on the welcome panel and seems to be able to communicate with him, up to a point.

    It gives me a error 'pilot' (sorry if is not called in English - he takes over my keyboard language, which is French and says "Pilot error") and says that no communication could be created between the printer and the driver for scanning, and I have to restart the computer...

    So I did and revived the software of the doctor, who gave me the same error message. This time, I clicked on 'Ignore' and let things. He ran a "Scan" Test twice and said that everything was going well or had been repaired. But strangely nothing on the printer during these 'tests '. And in the end, as he offered to do a scan test myself, I clicked on OK and I got the error message "inaccessible Scanner" again.

    Then I did my scans on a USB key, as I have done a few times already, and has gone very well. But I'd be happy to have this function "Scan to computer" back. How?

    Thanks in advance 23. It is resolved! See to the end.

    I use McAfee (All Access - Total Protection). All green. I did some research using 'Paint', 'Windows Fax' and 'Scan' and checked all the results using McAfee: 'does detect any items that require your attention.

    Here is a series of screenshots when you run printing HP and doctor Scan:

    I click on "Scanning troubleshooting..."

    I click on 'Ignore' right now because I know now that a restart will not help, but I have already tried (see my first post).

    It seems that the problems have been repaired. And if I click on 'Scan Test', it seems too good, initially...

    But if I go on and click on "Scan", bye bye:

    Everything is the same as the first time, as I remember.

    I checked services: dependencies are OK (RPC is in the WIA Service dependencies). Both services are "Running" and "automatic". I stopped and restarted WIA. No change.

    I launched a sfc/scannow:

    Before that, I changed the USB (a new one): no change.

    AND THEN: I unplugged the USB cable connecting the port (USB3) standard (directly on the rear panel of the motherboard) and plugged into a PCI USB3 card. And all was well with the scan.

    Do you think this says something about my motherboard (Asus X 79 Deluxe brand new) or on the Officejet?

  • CANNOT SCAN FROM HP OFFICEJET 7500 A COMPUTER PRINTER CONTROL PANEL

    My printer HP officejet 7500 and the control panel scan function was working fine until recently. Now when I go into control panel of the printer "scan to computer" it shows "not detected computer".

    When I go to the computer and double-click the icon of the printer, it gives me is no longer an option to choose "Manage the scan of the computer". Any suggestions?

    He helped. Through the steps he helped determine that certain features were not installed. I needed to download the complete driver for my HP software features. It worked. Thank you very much.

  • OfficeJet 6700 Premium - how to set the default print quality of 'normal' of the "draft."

    Hello

    Thank you for your help.

    I have a printer/all-in-one Officejet 6700 Premium.

    Most of the documents that I print is for internal purposes, so "Draft" quality is sufficient.

    The default factory on the print quality setting is 'Normal '. I know how manually enter and restore the "draft", but I'd rather have the defaultproject, so I have to reset it manually each time.

    I could not find how to permanently fix the draft quality defect.

    Again, thank you for your help.

    George Mathis

    Thanks George,

    which is fully answering my question indeed

    Please follow the steps below to change the quality of the printer:

    1. Click the Start button.
    2. In the menu, click devices and printers.
    3. Right click on the HP Officejet 6700 icon.
    4. Click Printing Preferences.
    5. Enter the tab paper / quality .
    6. Select the project in the area of quality parameters.
    7. Click OK to save the settings.

    Now any future printing will be in draft quality.

    Kind regards

    Shlomi

  • HP Officejet 4635 - need assistance to change the custom print size

    I am trying to print a card - 3.5 "x 8.5" on my HP Officejet 4635 and can not find the place where to select a "custom size" in the paper/quality - advanced space.  Much choice is there, just not 3.5 x 8.5 "and nothing nearby in mm.

    Any ideas?

    Hello

    Size 3.5 x 8.5 inches is not supported by the device, custom paper size is not supported on Windows OS.

    You can give a try to the size of Japanese envelope Chou #4, which is the closest option to you to your needs, otherwise I'm afraid, is not a supported format.

    You can find paper Handaling specs below:

    http://support.HP.com/us-en/document/c03839855

    Shlomi

  • OfficeJet Pro 8600 more Scan to the computer

    OfficeJet Pro 8600 more "computer scan", "Save as editable text" computer PC with Win 7 and JO 8600 Pro installed and operating normally, JO 8600 Pro on a wired home network.

    How does the 8600 file names and how can I control the names.  My 8600 JO ProPlus is name my text files using a name I once attributed to a sweep of several weeks rather than use some name generic scan or the date!

    To change the settings of advanced scanning

    Function of your printer, advanced settings contain options to adjust the brightness, contrast, quality scan, set the OCR language and change the destination of digitization.
  • my HP Officejet 6310xi does not load on the computer windows 7

    How to install a HP Officejet 6310xi to computer Acer windows 7?

    Referring to the HP support site, for your model using the full installation instructions have software, or using your HP CD.

    You install *before * connection of the printer

  • HP Officejet 8610: Unable to fax from the computer

    I have a HP Multifunction printer and use the fax from the computer option several times a month. I discovered this week that she did not work AGAIN. I have had this printer about a year and need to reinstall the software several times. When I select the fax printer and say 'print', the fax screen should display and ask where to send them, but nothing happens. When I check the devices screen and printers, it shows the fax as unrelated to printing or pending tasks. The machine is connected because I can print to this well, that's just something wrong with the communication by fax. I found that uninstalling and then reinstalling the printer solves the problem, but the number of times that I needed to do this is frustrating. I guess that something is messed up when windows does its updates. Is there a setting of simple connection that I could update instead of reinstalling everything on all of the computers on my network? Maybe HP could be added a correction for this option to their troubleshooting.

    Hello

    You can use the universal Fax HP driver instead:

    1. Download and extract the following:
      http://FTP.HP.com/pub/softlib/software13/COL60874/DS-146586-1/HPUFDDriver.zip
      (Use a program like Winzip or right-click on the file and select extract all).
    2. Open the extracted folder and run setup.exe
    3. Follow the instructions on the screen, a printer HP Universal Fax Driver will be created on your PC.
    4. HP Universal print driver Fax, select your printer and check the box to add a queue for your printer.

    Kind regards

    Shlomi

  • HP Officejet 6500 Paper Out status on the computer but the paper loaded and test page prints

    We have a HP 6500 CB815A, which works well for almost a year. As of today, we get "Paper Out" status on the computer, but there is paper loaded in the tray... the same high quality paper as we always use. The test printer utility reports the same status. However, the printer can print a test page and fax without printing problem status.

    I unplugged for 30 seconds to reset, but we get the same status.

    Someone has had this same problem and solved?

    Thank you

    Dave

    If you have not tried to reboot your PC, I would. If this does not clear the issue, I would follow the following steps:

    1. Click Start-> Control Panel
    2. Select uninstall a program (it's the heading programs)
    3. Find your driver HP software; Select it by clicking on it once, then select Edit. If the change is not available, select uninstall/change.
    4. Select repair and then follow the prompts for your software repairs itself.
    5. If your software does not have the repair option, it may be advisable to download the latest drivers from support.hp.com site. Uninstall the drivers for your printer, and then reinstall them using.

    If these steps do not work, please post and I can continue further with troubleshooting.

    Good luck

    Brent

  • HP Officejet 6700 Premium: HP6700 Scan of the computer

    Wasn't able to scan to the computer.  Follow the instructions in the Help Guide.  Under all programs select stock Scanner, double-click on handle scanning to computer and then click Activate.  I don't have those options available in the HP printer folder.

    I reinstalled the software and still do not have these options.  The only way I can turn on the scan of the computer is the installation of the printer software.

    Thank you, downloaded the software according to your instructions and installed.  I now manage scan computer option in the HP folder.

  • HP Officejet J3680 feed on order of the computer

    trying to get my computer to print stuff even up-to-date software installed do not work

    I suggest you to uninstall and reinstall the latest compatible drivers for Windows 7.

    You can also run the troubleshooting of the printer.

    Open the printer Troubleshooter

    Open the printer Troubleshooter by clicking the Start button, then Control Panel. In the search box, type troubleshooting, and then click Troubleshooting. Under hardware and sound, click on use printer.

    For more information, visit the below mentioned link:

    http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

    Printer problems:

    http://blogs.technet.com/b/markrussinovich/archive/2010/04/12/3324570.aspx

    Run the printer difficulty of:

    http://support.Microsoft.com/GP/printing_problems?EntryPoint=WHHT

    You can see the below mentioned links.

    http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

    http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

    http://Windows.Microsoft.com/en-us/Windows7/change-your-default-printer

    http://Windows.Microsoft.com/en-us/Windows7/printing-to-the-correct-printer

  • HP OfficeJet Pro 7780 connect wireless to the computer.

    The printer worked very well for about three years, and then it didn't work on the connection of the USB cable.  I plugged in with an ethernet network cable and it worked for about nine months.  Then stop working.  If I am connected with a wireless router and that worked for about three weeks.  The wireless network Test report = PASS Radio, but the Radio works = FAIL.  The wireless Assistant can never find the wireless network.  Is there a solution or has this printer reaches the end of the life of lts?

    Hello

    The wireless printer adapter is that turned bad that is the reason why it says wireless radio not working.the printer cannot be used with the usb or ethernet.

Maybe you are looking for