HP Officejet 8500 connection problems.

Similar Questions

• OfficeJet 8500 Wireless problem

  Hello - my printer all-in-one Officejet 8500 wireless worked fine until I replaced my router to a BT Home Hub 4. I have no problem with the router, but to use the wireless printer, I need to enter the key wireless, so it can connect it. Unfortunately, the upper half of the touch pad on the printer (where you select settings, etc.) does not seem to respond to touch the most so I have no way I know to enter the wireless key. The lower half of the touchpad where you select print options etc. seems to work very well.

  Is there a way I can work around by using the button on the printer? That's my problem can be solved easily or do I need an engineer visit?

  I use a MacBook Pro and iPad to print from then I am unable to use HP Print & Scan Doctor (although I could use that I don't know if this can help with the kind of problem I have).

  Please can someone help?

  Hey heavy-lou.

  I see that you have an Officejet 8500 Wireless and have a problem with the get connected to your BT Home Hub 4 router due to a problem with the screen on the printer.  I understand that you want to use the wireless printer, but it can be a little difficult to connect via the front panel with the display problem you mention.

  Temporarily, I would advise the printer connected with an Ethernet cable to get a valid IP address on the BT Home Hub 4.  Due to the display problem, it can be difficult to print a page of Network Configuration of the device.  However, the steps to do so can be found here.  However, you can access the SAP (built-in web server) the BT Home Hub 4 by typing the IP address of the network domain in a browser bar and pressing ENTER.  Once here you find the complete list of devices connected to the network and see what IP the HP Officejet Pro 8500 Wireless is assigned.

  Once you have the IP address of the printer, you can then type the following in a browser's address bar to access the Web integrated printer server.  In this section, you will be able to select the network tab and run the Wireless Setup Wizard is located in the SAP of the printer.  It will be able to bypass the display problem.  If necessary, check the encryption for the printer settings in the EWS network section to make sure that the settings are compatible with the current encryption on your network type (WEP, WPA, etc.).  Once the complete wireless Setup Wizard it will ask that the product be disconnected Ethernet network that the printer is supported both at the same time.

  I would like to know if it is able to help get your printer connected wireless to your BT Home Hub 4

  Jason

• Officejet 4500g510g connection problem

  The printer constantly alternates of connected and disconnected as displayed on the HP Solution Center does not allow me to fax or scan but allows me to print

  Hello VinhLong,

  When you connect a device to a router router assigns the device an IP address. There are two types of these assignments. You have a dynamic IP or static IP address.

  A dynamic IP address can change and is automatically assigned by the router. Whenever you reboot your computer, printer, etc., the router can assign the unit a new IP if for some reason he can't use it. This is the default setting and is what most people use.

  An IP address is an address that you essentially hard-code in the router which tells the router whenever this device connects to the network assign this IP address. Using the static IP address performance and connectivity is generally improved.

  Since you have a connection problem, we should see if we can stabilize the connection hard coding a static IP address on the router and the printer to the printer to use when connected to the router.

  Information about setting up a static IP address were taken from this article for troubleshooting HP.

  The "Printer not found" error message during the Installation of wired (Ethernet) network in Windows XP and Windows Vista

  The article is not completely relate to your problem, but we use it to capture the static IP address instructions.

  The DHCP Dynamic Host Configuration Protocol () service provided by the router can change the Internet Protocol (IP) address on the HP product, which interferes with the network installation. An IP address uniquely identifies the product over the network.

  Follow these steps to assign an IP address does not change to the product by the built-in webserver (EWS).

• HP Officejet 6962: Connectivity problem

  My HP Officejet 6962 loses connectivity immediately disconnects after about 10 minutes.   The only way to restore connectivity must turn printer off and then on again.   Cannot continue to do that.  Is there a solution to this problem by ignoring?

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6960-all-in-one-printer-series/9514854/model/9514772

• Laptop XP to Windows 7 OfficePro 8500 connect problem

  I searched this problem without success and I hope Im not presenting a topic previously.  I recently bought the OfficePro 8500 and it had set up correctly on my laptop XP Home network of Office XP wireless connected to the computer bureau/printer.  Since then, I've replaced the office with a unit of Windows 7 and everything works very well from the desktop to the printer.  I'm sure that I've updated the printer drivers for Windows 7 in the new office (looks like they are 12 Rev and it seems to Rev 13 is the last?).  My XP laptop recognizes the right printer by default, but it ends there-no communication or printing.  I diddled with "setting up the printer" on both ends and can not print from wireless laptop.  Don't know if this binding is to the desktop (Windows 7 end) or the computer laptop (XP software).  I would be very grateful for any help/suggestions.  Thanks for any help/suggestions.

  Problem solved!  Thanks for your help.  The ultimate solution was to reinstall the HP driver in Windows XP machine.  Don't know not how/why it was working before but reinstall the driver did the trick.  Thanks for your help.

• My officejet 8500 has problem pickup paper.

  When the pickup rollers fall down, they don't turn to pick up the papers.

  When the drop-down pickup rollers, they do not turn this paper does not feed.  I have worked on many hp printers in the past, but have no knowledge of the work of this printer.  I can't find any way to get a parts manual to get at least a veiw of the works.  It is a 8500 A909g.  I use it in a home office environment, not boats used.  Can I still me on the parts that drive the rolls?

  Thanks in advance for any info

• HP Officejet 8500 printer A909b does not connect to ethernet wired network.

  This is my first time on a forum & I am hopeing for some successes my network with printer setting

  .

  I am networking two PC Win XP, SP3, running with a printer Officejet 8500 A909b via a Netgear router.

  Previously, I had the printer connected by USB to a PC as needed with no problems except having to change the USB between PC to print.

  I tried several times to uninstall and reinstall the printer software, disabled the firewall & Anti virus, reset the router, reset the printer network settings & them restarted everything with no success.

  I printed the network configuration page & tried to enter the address EWS (http://0.0.0.0) in the browser Web without success either.

  I found the lights on the printer on the ethernet port does not at all & tried four different ethernet cables all work elsewhere. I tried all four ports ethernet to the router also.

  Thanks in advance for any help I receive.

  Concerning

  Allan

  Hello

  As network lights are not flashing when the cable is connected and the PC works with the same cable, which seems to be a faulty network card defectueuse on printer, please contact HP and they should be able to help in this regard.

• OfficeJet 8500 Prime will not connect to wireless for the scanning of email

  HP Officejet 8500 first.

  Western Digital N900 router

  Printer is connected to my home wireless network and wireless to my HP Pavilion laptop (which is in the same room).

  I felt for a few years and I do a LOT of scans to myself on my e-mail and rarely have problems.

  About a month ago, I got a new wireless router, and the problems started.

  I had the wireless configuration.  Printer connect to my home wireless.

  If I try to scan to e-mail, I get a message "unable to connect to the server. Check the address and the name of the server.

  I can print from my laptop very well (wireless)

  I have run the wireless network test report (which incidentially, does NOT use the default tray as specified in default values, so I have to remove the media in a status bar and replace them with paper to make turn this test).

  All passes.

  very good signal strength.

  no other network with the same ssid

  Wireless networkes detected: 3

  Channel 11

  everything looks great.

  I connect to my router (from my wireless laptop).

  My router says that the printer is on the network.

  I turned off/power on router to reset.

  I tried the reset network default printer and returning via the wireless Assistant.

  I tried another wireless (5g below)

  I got the preferred wireless network name and password several times.

  I turned the printer deactivation / activation.

  The SSID signal is using 2.4 Ghz (802.11 B + g + n) 20 / 40 mhz channel (auto) AND I ALSO tried with channel (11) just

  The router includes a 5 GHz (802.11 a + n), but the printer never sees this SSID, and tried manually enter the name and password as well.

  I get the same error every time.

  Sounds like you arehaving problems with scanning to email. Can you tell me first if you have tried all the other email accounts other than the one you are using. According to the security on the SMTP servers for the customer, you will have to go and try another account. I suggest to make a Gmail account and attempt to put in place the new feature.

  I would like to know how this happens, and I'll get back right with you!

  -Spencer

  PS I hope you had a great weekend and had a wonderful day!

• Connection Officejet 8500 for Apple AirPort Extreme

  I have on two devices.  The airport has a network running running.  I plugged the Officejet 8500 at the airport with a network cable.  When you open AirPort Utility, he does not see the printer.  When you use the printer menu, I was not able to find the right method of connection to the network.

  No, you can use (and use) Ethernet.  It's just that Airport utility didn't report it because it is not plugged into the USB port, which is good.

  Now that the printer is connected to your network, download and install the latest version of the software for your printer from the "Support & drivers" link at the top of this page.

• OfficeJet 8500 all-in-one - printing problem

  My all-in-one Officejet 8500 not print correctly. I checked the cartridges and they are ok. I get out a faded print with lines through most of the colors other than black. What could be the problem?

  Hello
  Seems to me that you must clean the pens.

  You can do it following the steps here:

  http://support.HP.com/us-en/document/c02208875

  You need clean the print heads and align them to solve your problem.

  I hope this helps.

• OfficeJet 8500 Network Install problems w / router Dlink DIR655

  I can't get a Dlink DIR655 router to allow an Officejet 8500 complete installation of the software on the network. In XP, the printer configuration page has verified it is up and running, has an IP etc. I have tried everything I can find on the router and computer, closing firewall, antivirus. change the router settings and enabling except addresses etc. Someone at - it ideas? Work very well etc, Internet network that allows other computers to access the internet.

  Thanks for any thougts or help,

  Albie

  Thank you for the replies, I solved it and it may be worth to post it here.

  Manually, I entered an IP address to match the range of the router, but could not get the software to install, with the help of a technician HP online by plugging directly into the router. Plug on the home network wired, rendering the printer not available online.

  Here is some of the best. I just had a connection 2nd broadband ISP of Shaw cable, our television provider and used in this regard to implement this printer. I bought the identical DLink 655 Router I use as a DSL connection if the telephone line. (I wanted a 2nd backup internet and I also wanted to test the speed of 2 services)

  Once I lost the printer when connected off the router, I took the router of Shaw in offline mode and plugged the router DSL for the home network. THE PRINTER WORKED PERFECTLY! What a great lesson for a guy who has spent many hours reading and following all possible solutions, he could find!

  So for anyone out there that might help, I thought that I post and once again thank everyone for their great posts and help here, as well as responses to me.

  Either way, Shaw router started blocking my outgoing email this morning. Another thing, they make for us to send our email out through another address, one of them.

  I hope I helped someone along the way.

  Best wishes of the season for everyone

• HP officejet 8500: jam on fax error message

  My printer gives me a paper jam error message everytime I try to fax on the set of the car. But he fine Fax out of the glass. Also, it prints multiple copies of auto tray.   Amy ssuggestions before buying a new machine.  It is 5 years old.

  Hi @Horseshoer,

  Welcome to the Forums of HP Support!

  I see that you are not able to communicate by fax using the ADF on your HP Officejet 8500 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you are able to fax using the scanner, which is nice to hear. I also see that you mentioned that you are able to copy of the set 'auto '. Are you referring to the ADF (automatic document feeder) or the feeder?

  If you are able to copy multiple pages using the ADF, fax should also work. The printer may have a little problem, that can solve a reset.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  If you have a computer that is running Windows 7 or an earlier version, I would update to the firmware of the printer. Clickherefor the download page.

  If you are unable to update the firmware of the printer, I suggest to try partial reset or Semi - full Reset. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP officejet 8500 A909a: HP OFFICEJET 8500 a. slow to START printing. Runs fine once it begins to print.

  My officejet 8500 A909a worked fine on windows Vista.  Suddenly he began to hesitate for a minute or two before starting to print.  Once it starts printing it seems to work ok.  I installed the new drivers and firmware to try and solve the problem but to no avail.  It almost seemed to get worse after that.

  Hi @officejet8500,

  Welcome to the Forums of HP Support!  I understand that your Officejet 8500 printer seems to react slowly once you sent a print job to it.  I'd like to help that.  If you find that I'm helping solve you your problem, go back and click the button "acceptable Solution".  If you just want to say 'Thank you' please click the "Thumbs Up" button.

  Please first as part of the procedure described in the document of the all-in-one printer HP Officejet Pro 8500 (A909a) - slow Windows printing .

  If you still experience the issue after you complete the steps above, please download and run HP Print and Scan (PSDr) doctor.  HP printing and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems.  After you run the PSDr, if you have all the icons that do not have a green background, please take note of them and the name of the element for this icon.  Here is a document that will help you during printing and the doctor Scan HP.

  I can't wait to hear your results.

• OfficeJet 8500 A910: Officejet 8500 A910 think all black cartridges are empty

  OfficeJet 8500 A910 keeps telling me to replace the black cartridge to continue printing.

  First, I removed the cartridge (which was 3/4 full), he looked at it and put it in.  I was able to print 10 pages until it gave me the same message.  I did once again and was able to print 2 pages.  Finally, I put in a new cartridge.  The printer told me it was happy.  I printed 10 pages until the replacement cartridge message came again.  I removed the new cartridge and put it again.  Print more than 10 pages.  Now it does not PRINT because the printer think to replace the full cartridge.  I tried to close, replacement print head cleaning all ports.  cleaning the contacts of the cartridge and print head, changing the yellow cartridge.  NOTHING IS THERE FACT.

  It seems that the sensor is messed up, but where is this sensor?  O for the day where I was allowed originally instead of the treatment of the HP me as I have the brain of a worm.  If I could just disable all the sensors on this printer, it works fine, but HP wants to control everything, so nothing works.

  Does anyone else have this problem?  Anyone find one solution other than a new printer?

  Hi @CWickstrom,

  Welcome to the Forums of HP Support!

  I see that you are unable to print because of the warning of low ink on your printer HP Officejet Pro 8500 A910. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem.

  To help you better, I may need more information.

  What is the exact error message that you receive?

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  You use genuine HP cartridges? How to identify genuine HP cartridges.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP. If you use genuine HP, the following cartridges no can not solve the problem.

  I see that you mentioned that you have replaced the print head, did replace you one or both?

  Click here and update the firmware of the printer.

  HP Officejet Pro 8500 a (A910) e-all-in-One Printer Series - 'replace the depleted following ink cartridge ' message on the product after you have installed a new cartridge.

  In addition, there could be a problem with the distribution of ink system please follow this guide, solve the problems of quality Print for the HP Officejet Pro 8500 has e-all-in-one printer series.

  IMPORTANT STEPS!

  Evaluate the ink supply piping

  Follow these steps for the evaluation of the ink supply piping.

• Pavilion p7 - 1266 s: Officejet 8500 has not been recognized by the HP Pavilion desktop computer

  I have a desktop HP Pavilion p7 - 1266 s and a Toshiba laptop. The two are connected, wireless, a HP Officejet Pro 8500. Both are running Windows7, 64-bit.

  Until yesterday, I was able to print on both computers with no problems. Today, I can only print to the Toshiba laptop. When I go to devices and printers on the desktop screen, the Officejet is gray and I cannot print. This happened once before, about a year or two ago, and I don't remember how the issue has been resolved. Any advice will be appreciated. Thank you.

  Hi @JimCon,

  I understand that you are able to print your Toshiba, but not from your HP Pavilion computer. I see that you have your 8500 wireless configuration and that when you look into the device and printers, the printer appears greyed out. I suspect deleting and re-add the printer will solve the problem, but it may be better to run printing HP and doctor Scan because it is a free utility (tool) that helps you to quickly solve or identify common printing, scanning and connectivity problems including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to find the key and the box are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

• If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

• If you see a red X (), follow the onscreen instructions to fix the problem.

Thanks, I look forward to hearing back on your part.