HP OfficeJet 8620: HP OfficeJet 8620 firmware

Similar Questions

• OfficeJet 8600 (firmware CLP1CN1232AR) cannot connect to WiFi after firmware update

  My printer recently auto-mis updated my HP Officejet 8600 it is firmware CLP1CN1232AR and after that, it is no longer able to connect to my router. I can connect to my old router R6300 with her, but not my new WNDR4700. Newspapers say he is rejected for wrong security. I can connect to the R6300 and then give him the exact specifications (WPA2 AES), but it still does not connect. I don't know why the WNDR4700 is no longer, but something has changed in the last firmware that make it miserable. Is it possible to downgrade the firmware? There is another difficulty to operate? Other people have trouble with the new firmware?

  Posted my problem on another forum, thinking the new laptop caused the problem

  Resolution is the same: restart the router!  So simple, but who wants to go up the road to the ' net?

  Router is a cisco Linksys e1000.  Apparently an HP upgrade was nestled among these 25 MS Windows downloaded when I got on the road.

  Thank you and Bravo!

• The Officejet 8500 firmware update

  I'm trying to update the firmware on my Officejet 8500 A909g.

  I downloaded the firmware but the Firmware HP Downloader can't find my printer. I tried two different computers with the same results and I also tried the search on the Downloader button.

  Windows Vista 32 bit

  No error message displayed

  No changes to the system or printer. Automatic fax receiving feature does not work. I hope to update the firmware will fix it. Everything works on the printer otherwise.

  I finally got the firmware updated, but I needed to update the software and drivers on my laptop most recent first. Then I tried to update the firmware and it worked fine.

• HP OfficeJet 8620: HP OfficeJet 8620 previous firmware update...

  How to upgrade my HP Officjet 8620 firmware to a version earlier?  The current updated made by my useless printer and I need to go back to the previous version.

  You must restore the firmware. There is a difficulty, but HP will not help you with it. Took me about 30 minutes to piece it together and maybe 15 to implement then miraculously all my cartridges "damaged" brought great.

  Start here and post your experience. I hope turning off the auto-updates, it prevents them from bricking your printer again.

  http://h30434.www3.HP.com/T5/inkjet-printing/OfficeJet-Pro-8610-ink-cartridges-showing-damaged/TD-p/5199676/page/6

  Then you might want to read this: http://askbobrankin.com/hp_playing_dirty_tricks.html

• HP Officejet 5740: I can not connect my printer firmware update site

  Like one time, I put a password on my site Admin for my printer. I tried a network definition reset to remove the password, but it's still there.

  What should I do to remove the password from the server web embeded?

  Welcome to the HP Forums @ConTho!

  I'd be happy to help you to get an update of the firmware and reset the password admin for Officejet 5740.

  We will need restore your default network settings to reset the admin password. You can access the Menu on the front panel of the printer wirelessly and locate the default network option here.

  Also, here is a link that you can use to download and install the latest firmware update if your printer is not already aware: series printer e-all-in-one HP Officejet 5740 Firmware.

  If this resolve your request, please click Accept as Solution button below. If you need help, let me know and I will do everything I can to help.

• HP Officejet Pro 6830: "a copy" verso does not not after the 2 sides. Need reg. restored copy.

  I read all the forums and video saw how solve this problem, but it's vague.  I can copy from computer to the printer, but when I tried to make 2 sided copy would not default 1:1 copy face to print.  I changed the settings and did everything that I could to solve the problem.  Could someone help me with a process step by step for me to be able to print again.  He said: error like others have also had this problem.  I've updated windows 8 to 10 on the computer.

  I don't have a full manual with my product.  I looked online and instructions were not there for default of one side only.

  Hello @Tritonett,

  Thank you for showing your interest in the HP Forums! I see that you are having problems switch back on 1 side copy. I would like to help.

  I have provided a document to the copy of the Documents that you can take a look at.

  In the menu copy, you can save the settings and restore the default values.

  • Copy.
  • Save the current settings.
  • Copy.
  • Restore settings.
  • Restoration.

  If you are still having problems with the copy settings change, I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable
  and outlet for 60 seconds.
  Then reconnect the power to the printer and the wall outlet cable
  rather than a surge protector.
  This ensures that the printer is full on and can help
  This situation.

  Here is a link for the manual of the printer: Officejet 6830

  You may need to update the firmware of the printer: series printer e-all-in-one HP Officejet Pro Firmware 6830.

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by clicking on the solution and laurels, buttons that help and others see that we have the answers! Good luck!

• Apple Max Pro: officejet 7500 not detected Mac pro

  I have a mac Pro running the new OS 10.10.1. I have been on the web for HP and connected through USB and the updated software.

  I use the wireless printer. When connected to any functional USB are available on the MAC.

  The Mac Pro sometimes will detect the fax part (where the power is off), but not the functions of printer and scanner.

  I checked the Officejet 7500 firmware and it is up to date.

  The printer is detected and works well under windows.

  Please can you help me

  Concerning

  Norman

  Hello

  I think I have it solved. I put a static IP address outside the DHCP range and the Mac pro picked up instantly.

  Thank you for your help

  Concerning

  Norman

• OfficeJet 8620: Error using scan to network folder - although the EWS test demonstrates the success

  I have configured the 8620 via the integrated Web server for scanning to \ \Scans < ip address of my macbook > the 'test' function's successful return.  However, when I run a scan to network folder in the control panel of the printer, I get the error: "cannot write in------< ip address > \Scans.» Destination folder is read-only, has the wrong permissions, or is no longer available. "I don't see how that's possible given the test of EWS.  I confirmed that the file is read-write for all.

  Hi @tfeeneytx

  I see that you have taken the lead and sent the scan to network folder problem you encounter as you mentioned that you on your previous post. I'd be happy to help you with this also.

  Please use the following document to ensure you have the analysis of the configuration of the network folder correctly; Scan from the control panel (including the Scan to Email, in PDF format, and to a network folder) for Printer series e-all-in-one HP Officejet Pro 8610, 8620, 8630, 8640, and 8660.

  Please also ensure you have the latest update of the firmware for the printer; Update of the Firmware 8620/8625 e-all-in-one printer Officejet Pro HP.

• OfficeJet pro 8620: party only Officejet pro 8620 page impression

  We have the officejet pro 8620 couple. They print normally well, but we have difficulty printing a pdf with JPEG image file. all print them only the upper part of the page.

  but the file can be printed from MAC without problem.

  the file is also printed on officejet pro 8600 premium.

  windows player and firmware are updated.

  I guess the drive of printer for windows bug.

  Any clue?

  Hello
  
  Thank you for using the HP Forums.

  You are able to use other PDF program?

  If not, can you set it to 'Print as Image' parameters ahead and see the problem is solved?

  Thank you.

• HP Officejet Pro 8620: HP Officejet Pro 8620 can't find BT router hub

  Hello

  I'm trying to implement the wireless on my new HP Officejet Pro 8620. I just need to link with my BT wireless router but when I run the wireless Assistant is that it does not find the name of the wireless network while my mac and iphone have no problem doing.  If I manually enter network name it says ' network name cannot be found. Contact your administrator or the person who set up the network '. Any ideas?

  Thank you very much

  Hi @Poppy123,

  Welcome to the Forums of HP Support!

  I see that you are unable to configure the wireless on your printer HP Officejet Pro 8620. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  Looks like you are trying to connect the printer to a 5.0 GHz network. The printer cannot see or connect to the 5.0 GHz network. If you have a double router broadband, the 2.4 GHz network. The name of each network must be unique.

  • What is the model number of your router?
  • What type of encryption are you helping? HP recommends WPA/WPA 2.
  • Is updated firmware on the router?
  • Depending on the version of Windows you have, click here to find the update of the firmware of the printer.
  • Make sure you have 802.11 g active.
  • Don't hide your SSID (network name).
  • The network name is case sensitive, enter it in upper case to the printer if necessary.
  • Move the printer closer to the router if the signal is weak.

  If the problem persists, perform a factory reset on the router, reconfigure the wireless again. Before you configure the wireless to the printer, to restore the default settings of the network and do a hard reset.

  • The front panel of the printer menu, select Setup-> network-> Restore network defaults.

  Now, do a hard reset:

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.
  • Now, try to connect the printer wireless again.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck! :

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet Pro 8620: Officejet 8620 Webscan Pro via the power supply produces corrupt PDF. Yes, I'm serious...

  The environment:

  Network connected HP Officejet Pro 8620 all-in-one.

  Workstation running Windows Pro 64-bit 10.

  Internet Explorer browser, Adobe Acrobat Reader DC as default PDF reader.

  Full functionality of the HP printing software is NOT installed.

  Using the feature of webscan and the automatic document feeder, I scan the document with the default settings for a PDF file (although I have experienced with other parameters).  The scan works very well, and the new page opens with the displayed document.  If I scroll the document by using the wheel on my mouse to halfway through the volute, a window pops up saying "Year Internal Error Occurred" after what I have to hit OK.  I can save the document in PDF format, and as long as I open it with Acrobat Reader DC, it will show.  If I try to open it with another drive (for example Microsoft Edge, I get a blank page).  I tried to create a new PDF by printing it in Acrobat Reader to a PDF generator (generator PDF PrimoPDF and Microsoft), but in both cases, it says "the file could not be printed" and "no pages selected to print.

  The scenario above also happens if I scan a multi-page document.  HOWEVER, if I scan a single page document with the original on the glass, the scenario above does NOT.  It creates a perfectly usable PDF.

  So... to eliminate Adobe and or IE as the culprits, I put the PDF reader by default Microsoft Edge and launched the webscan using Microsoft Edge also.  When I scanned it using the automatic document feeder, it fed the document, acted like he was treating it, and the result was a WHITE page.

  The printer firmware is up to date.  I tried the old turn it off, unplug the unit, wait a while and turn it on again the solution, but that made no difference.

  I searched the forums and see reports that correspond to what I see.  Overview of all what could happen here would be appreciated.

  Thank you.

  Hi @exfordguy

  Welcome to the Forums of HP's Support.

  In General, the WebScan function is intended for diagnostic purposes and is not quite as functional as the software. If you choose not to install the full feature software and driver, you can use Windows Fax and Scan.

  If the printer has Web Services enabled, you can also go into the applications menu and use the scan to e-mail.

  Honestly, I see no reason why you are scanning via WebScan when there are better options available.

• HP Officejet Pro 8620: HP 8620 found by iPhone or Mac

  My mac and my iPhone no longer find our HP Officejet Pro 8620.  Have restarted all devices.  Reset the printer to the factory settings and reconnected to the wireless home network.  Mac and printer are wireless connected to the same network.  Printer has latest version of the firmware.  Printer copies and prints the pages of test and configuration fine.

  I just can't print via AirPrint from my iPhone, or add it as a printer to my Mac. When I go into Printers/Scanners, the printer is not found... not by IP address or host name, or the other.  I have tried everything and am almost ready to go buy a non HP printer... This is the second HP finnicky, we had.  Help, please.

  In addition, we have an Airport Extreme router, if that helps at all.

  Hey @IowaMom,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Apple devices to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, on the printer, click on the wireless icon that looks like a radio tower. Now:

  • If you see a line indicating the status: not connected, then the printer is not connected to a wireless network. Click on the gears and wireless wireless configuration settings to connect the printer to your wireless network.
  • If the IP address of the printer starts with 169.254, the printer is not get a correct IP address of your router. Contact Apple or one that is provided with the router to determine why the printer is not getting a valid IP address.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact Apple or one that provided you with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a wireless network. Please see below.
  • If the IP address of the printer starts with another number, your network is maintained. Contact, who has set up the support network with the printer connected to your wireless network.

  At this point, you should be able to print. If you are unable to print, the next step would be to check the printer and all the devices to ensure that the first three sets of numbers in their IP addresses match. If they match, there is a setting on the router to which the printer is having problems with. Contact Apple or the one who gave you the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the network of comments.
  • Make sure that the router broadcasts a band of 2.4 GHz (gigahertz).

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: Can the 8620 Pro Officejet print 2 sides legal?

  The question is in the subject line. The specifications of the officejet pro 8620 indicate duplex printing functions, but is able to print double-sided legal (8.5 x 14) as well as the standard 8.5 x 11?

  I've already printed double-sided with an 8.5 x 11 sheet of paper, but still to face a compatibility error when you attempt to print both sides of a sheet of legal paper size (which I use quite often). Can this printer, printing of 8620 officejet front and back of a sheet of legal (8.5 x 14) paper?

  I tried to print one side first, and then put the paper in the tray to print the other side and the results have been frustrating to say the least. Some leaves will turn out fine, but sometimes the printer (which is only a few days out of the box) will take several sheets of paper (up to 5 simultaneously) and spread them just enough to ruin every one of them.

  Suggestions?

  The 8620 cannot print 11 x 14 in duplex mode.

  Also check the firmware 8620, FDP1CN1502AR is the current with an update "improved reliability in the paper path.

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.