HP Officejet e4630: new printer prints images in Microsoft Publisher wrong.

Hello.  I had to get a new printer and choose the HP Officejet e4630.  It's a simple printer, as I work as well, now.

I create my documents to distribute lessons in Microsoft Publisher (2003) and includes images in tutorials.  I usually do the parts of the software to screen captures and simply copy and paste in the editor.   Never had a problem like this before.

Now, when I print documents, the images are HUGE and out of the page.  I resize and they look great on the screen, but come out terrible when printing.

I just had a class with several pages of documents to distribute up-to-date and had to make a PDF file and take to my husband printer to print, since there is the program I use to create.  Is not acceptable and does not know what the problem is.  I even took the screen shot and saved as .jpg, png, etc. and inserted in my editor program and that made no difference.

Configure the printer makes no sense to me and options have locks on them, so I am at a loss.

I bought the 21/08/15 and don't know if I can return it, so if you have answers for me, I certainly would appreciate it.  I really hate the return of products.

Thank you.

Oh gosh, I had given up on the Forum because it's been a while since I posted.  What I did was contact HP support and finished with a person to enter in my remote computer and checking the settings, etc.  What she ended up doing updates to the software (I thought that I did when I installed it, duh!) and then it worked fine.

Thank you for your advice and will keep it in mind if needed, next time.

Now, I'll post this message and then come back here and hope that I find the original so I can mark it as resolved.  I always so bad to find my original message when signing.  The forums are confusing to me, this way.

Thank you very much.

Tags: HP Printers

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