HP Officejet 6835: Not to recognize new printer cartridges.

Exchanged a defective HP Officejet Pro 6835 at Costco. I kept the old cartridges and Costco pulled the new printer cartridges and kept them. During the installation of the printer does not recognize the used cartridges. Error message received to use cartridges supplied with the printer configuration. Did not have them. Is gone to town & bought new HP cartridges and install. The printer took over in the same place on the installer. It does not recognize the new cartridges. What can I do? I can't start the installation program. I remove the new cartridges and reinstall them using and get the same message again. She can't get to work, so I'll have to make another 90 mile round trip to Costco to replace this printer.  Any suggestions?

Doreen

You will need to install cartridges for initial configuration, Costco shouldn't have removed the cartridges setup.  You can contact HP, they could send replacement cartridges setup or they may suggest that you only contact Costco.

From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number appear, this allows to contact HP.

Tags: HP Printers

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