HP OFFICEJET PRO 6830 E - AIO PR: where and how to Exchange/Trade

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• OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

  My Officejet Pro 6830 AiO printer doesn't have 3 months after purchase (power supply is ok, but it no longer lights). I contacted HP support and a replacement printer is on the way.
  Unfortunately I replaced all ink cartridges 'setup' 4 with brand new just a few days before the failure of the printer, so I asked the Lady to support (good person) if and how I can recover the defective device.
  She told me to take off the cartridges of the faulty unit and retain them for the replacement printer, but was to serve once the "setup" cartridges sent with the unit will be out of ink.

  Now, I have some doubts:

  (1) when I take my full semi the defective printer cartridges, I fear that the ink will start to dry... should I cover the opening at the bottom of the cartridges with tape? Will it be enough?

  (2) the ink in the printhead of the defective unit will start to get dry as well. The defect of the device is clearly in electronics, while the print head has worked perfectly. Isn't bad to leave the print head is clogged by dry ink? I still have empty cartridges "setup" out (differentiation 'stock' of waste...) should I put them on the print head?

  (3) the defective printer does not turn so to loosen its cartridges, I need to manually pull the cart of the printhead to the center position. Is it Ok?

  Thanks to all those who will clear this point to me.

  Hi @RickyGold,

  Welcome to the HP Forums!

  I see that you have questions about your printer HP Officejet Pro 6830. I am happy to answer these questions for you!

  To answer your questions:

  1. To properly store the cartridges, I suggest you put them in an airtight container, such as a ziplock bag or Tupperware. Make sure that the contacts on the cartridges are not touch anything.
  2. I wouldn't worry about the obstruction with the defective printer printhead.
  3. I suggest to try to move the cartridge door manually, but don't force it, if it will not move freely. If you are unable to get the cartridges, please contact HPtelephone support for further assistance. As they would be able to replace the cartridges for you. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope that answers your questions and have a nice day!

  "Please click the Thumbs up icon below to thank me for having responded."

• Printer HP Officejet Pro 6830: OS 10.6.8 and Officejet Pro 6830

  I just bought a HP all-in-one Officejet 6830 Pro printer, fax, scanner, copier.  I connected it to my laptop, a MacBook Pro OS 10.6.8.  It copy in color, but it will not print from a file in color.  He apparently correctly scan in color, but not to print the scanned in color.  How to print in color?  I can't upgrade my system because I will not be able to access critical software.  What recourse do I have?  When I bought it was incompatible with some operating systems, there is no warning!

  Hey @cshein,

  Welcome to the Forum from HP Support.

  I understand that you encounter an incompatibility between your old version of Mac OS and your new HP Officejet Pro 6830 e-all-in-one printer.  I would like to help.  I can certainly sympathize with you on this one - even if your Mac is not old in real terms, Snow Leopard not blessed with a specific driver for your printer.  I have a workaround that you can try:

  The steps I posted in another thread here suggest using the generic PCL driver for the Mac.  This thread is about a former printer used with Yosemite, this article indicates that the similarities between the latest version of Mac and Snow Leopard are close enough to my advice work with your devices.  Let me know if this approach to configuration works and allows you to print in color.

  Note that the generic PCL printer driver probably won't make you analyze the features of the computer.  If you want to scan without using HP software, click here to get suggestions from HP on how to do it.  Note that this article 10.7 Mac users - oriented steps must always be relevant as Apple Preview, picture Capture and printing and scanning app are all common Mac OS applications that probably are Aussies in versions older Mac OS.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP Officejet Pro 6830 e - AIO: integrated network capability disabled by the administrator. All mechanical functions are locked. Help!

  Impossible to access anything whatsoever on the screen touch, unable to access the built-in Web server no found basically ip address I have not access to everything.  Is it possible to restore to the factory?

  Aprild

  Greetings @aprildlyon,

  I hope you enjoy your experience on the HP's Support Forums! By your post, I see that you need to reset the printer. I would like to help.

  I can send you this information in a private message.
  In the forum next to your name to handle just click on the envelope
  to see it.

  If you enjoy using, click on 'Accept as Solution' and the 'Thumbs Up '. Please hold me. Kind regards

• OfficeJet pro 6830: hp accidentally utility 'off all '.

  I clicked on utilities (from my Macbook) HP 'Disable all' botton for HP printer & scanner. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.

  The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.

  Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the OfficeJet Pro 6830 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.

  Without a solution, I've looked everywhere in the HP online support, read JO 6830 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.

  Hey @Ruben10,

  Welcome to the Forums of HP Support!

  I see you have some problems with the administrator settings on your 6830 e-all-in-one printer Officejet. I can help you with that.

  I'll send you some instructions describing how to do a factory reset on your printer. You should see a private message to your forum Inbox shortly.

  Please let me know if you are able to delete messages from the administrator after you follow the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 6830: Printer several times in the process of disappearance

  I keep having trouble with my printer. It worked fine for a few weeks, when I first bought, and then it suddenly stopped to record with my mac, despite being connected via USB.

  The first two times, as it happened, I spent a LOT of time searching through your forums, find an answer later. I'm clearly not only the person with similar problems - don't know why you guys can just put up a page on this topic and facilitate the difficulty.

  However, today I find no solutions. I don't have the technical knowledge to make things complicated and I am appauled that HP does not have a call center or lives the Charter for me - I saw the mention of these things, but I can't find where on your website that offers them. Maybe because I'm in Australia. HP has proved to be an extremely bad for making choices.

  Why my printer don't suddenly ceases to be detected? I had an old printer old until I upgraded that NEVER had this problem. Please tell me how to solve this problem. (and band not only help, but stop to happen). I rely on this printer, every day and every time it disappears, I lose a lot of time trying to get connected again.

  Hi @NaomiC,

  Welcome to the HP Forums!

  I noticed that your printer HP Officejet Pro 6830 maintains endangered, on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue for you!

  A few questions for you:

  • When the printer breaks off communication with the Mac, you are still able to make copies, using the glass of the scanner of the printer? Copy of Documents.
  • Have you tried to connect the printer USB cable other ports on the Mac?
  • Have you tried another USB printer cable?

  In the meantime, please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

  Hope this guide helps and hope to hear from you soon!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• OfficeJet Pro 6830: Printer OfficeJet Pro 6830 how to scan to PDF files

  I bought a HP OfficeJet Pro 6830, and I can't understand how to scan documents from the printer to my computer in PDF format. It analyzes only in JPEG format.

  The documentation I found online says that the PDF option should be present on the touch screen, but are the only options on my printer to scan to the computer, fax scan, scan to e-mail, etc..

  I have 10 windows and a new HP laptop.

  Can anyone help?

  Hello

  Thanks for your comments.

  The disc that came with the printer may or may not have the support to win 10 OS as the priter was launched before Win 10 is available - where the download URL would be a safer way to get the WIn 10 OS feature MANY software.

  We recommend that you download (save on the hard drive) rather than installing in online it.

  After you install the FULL features software, you will be able to scan in PDF format.

  Hope that helps.

• OfficeJet Pro 6830: there is a problem with the printhead - estimate of repair costs?

  Getting the message "There is a problem with the printhead".  Found the document tracking and troubleshooting got to step 3 where it says "the printer to Service."

  Naturally, when I checked, I found that our guarantee missed three weeks ago.  The printer lasted more than a year...

  No idea what it would cost for this repair?

  Or given the pricing model for ink jet printers, are we better off he throw?

  We had an Epson printer that has lasted several years; Maybe we should go back to them?

  Hello

  Try to contact the HP Support by filling out the form below, you will receive a case number and the details of the phone:

  Note: Changing the country click and select your region as required

  https://support.HP.com/us-en/contact-HP/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308

  Be sure to have proof of purchase available to provide the necessary technical support representative.

  In my opinion, that they might be able to help without charge if shortly after the end of your warranty period (even though I'm the head of my experience, not on behalf of HP).

  Do it as soon as possible and let me know how it goes.

  Shlomi

• OfficeJet pro 6830: transport cannot return the cartridge access area

  I'm trying to set up my new printer 6830, but I got the transport Jam error message: "remove any packaging from inside the printer.» After all packaging is removed, turn the printer off and then turn it back on. "My new printer came not with the thing of white foam in the transport. And I think I've removed all the bands and plastic/foam of the printer as shown in the introduction the guide book. Could someone tell me where should I look for a package that needs to be deleted? Really appreciate any help.

  Hi Meiaja,

  Here is the link to HP customer care:

  https://support.HP.com/us-en/contact-HP/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308

  Scroll down the page and you will find a support model to fill.  Once you fill out and click on 'Show the Options', you should get an option to call the help desk with a no of cases.

  I don't know the policies of Tiger Direct.  They can cover the cost of shipping, or they may not.

  I would call 1 HP customer care.

  Jean

• HP officejet pro 6830: SNAPSHOT of HP INK

  My officejet pro 6830 is replaced under warranty after the printhead developed a fault. I had recently installed the first ink cartridges of replacement from the account of the instant ink that I put in place and my question is this, can I return these cartridges with printer broken as an email suggested that they would not work in the replacement printer then just register a new printer with ink instant or what I have to cancel the account and create a new one? Would appreciate some advice before delivery in a few days please. I live in England.

  Hey @NickHarvey,

  Welcome to the Forum from HP Support.

  I understand that you are curious about the Protocol regarding the State of ink and registration of the subscription when you replace an instant printer ink.  I would like to advise you on this.

  First of all, I would hold on these instant ink cartridges.  If they are unused, you can still use them in the new printer.  Even if you have used them before you can return them separately in the same box that comes with your next batch of instant ink.  Essentially, your replacement printer must be "joined" to instant ink and will require a few subtleties of an instant ink HP agent account.  This is where your original account is obsolete and your existing HP connected and the printer identification information entered in a new instant ink account.  Note that these administrative procedures are not something you can do for your self as quickly or effectively as an agent, then you will need to reach out for support.  If you prefer to do business by phone, click on the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  If you would rather manage this chat live or email here's how:

  Click here to log into your instant account of ink.

  Then use the following screenshots to navigate your way to all the available support options:

  

  Click 'contact support '.

  

  Then, fill in all fields to create a deal (I skipped this screen that I didn't post any personal info) - this will lead you to the final screen where you can select Chat or by Email.

  

  I would like to know if it is useful.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• Printhead error on 30 - day old HP OfficeJet Pro 6830

  I have a month old HP OfficeJet Pro 6830.  I get the following error: "ERROR: problem with printhead.

  I tried the following:

  (1) the printer reset

  (2) installation of new HP ink cartridges

  (3) selecting "clean print heads" in the menu of the screen - but the printer is not responding

  I have need ideas on what to do next, or if I should just return this printer to die after a month of domestic use.

  Hi Betsy,

  I found a document that talks about this problem.  He recommended that the reset of the printer that list you as something you did.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/7107898/document/c03026717

  I would recommend the once - printer reset, but if this does not resolve the issue - I return it.

  I'm sorry for the difficulty.

  Jean

• HP OfficeJet Pro 6830 constantly go 'offline' and cannot print

  Hello world.

  I love my HP OfficeJet Pro 6830. It does everything I need a printer / scanner but it is one of the aspects that are really starting to annoy me and my family (i.e. my WIFE!) - he continues to go 'Offline '.

  I understand perfectly that it needs/desires to go to save mode, when I'm not using it or have not used for some time, but for now, every time I have seem to need to use it (after I have not used for some time) of energy, it is listed as 'offline' and the only way I can print is stepping on him , turn off, turn it back on, wait a while so it connects to my WiFi network and then have another go. Then it works... and prints the other five copies of the document that my eager family tried to print!

  "HP print and Scan Doctor" said he of just nothing wrong and just suggest just uninstall and reinstall. I already tried and it changed nothing. Same problem with Windows 7 and 8.1. It will print a page of 'internal' test, but not via Windows test page.

  I also tried to restart the spoler and checked the 'File and Printer sharing' settings, the firewall settings and looked at the network discovery and run various windows troubleshooting tools without result. Nothing works, but the HP Officejet Pro 6830 software can see / communicate with him! It's so frustrating.

  Someone at - it ideas? This really, REALLY boring. Thanks in advance to anyone who donated their time to help me.

  Regards,

  Steve.

  Steve take a look at this link posted by JonW.

• HP Officejet Pro 6830: HP Officejet Pro 6830 fails to print color

  My HP Officejet Pro 6830 stopped printing in color.  All cartridges are new HP cartridges.  I took all those out and reinstalled them but even that prints black.  I have done a clean print head and alignment but still only prints black.  I went online and downloaded all of the software for this printer and still only black print.  Any ideas how to solve this problem?

  I have another 3 months on my warranty.

  I called HP Printer Support nd everything I had to do was go through all 3 levels of print head cleaning.  Now my HP Officejet Pro 6830 print in all colors.

• HP Officejet Pro 6830: Receive faxes with a HP officejet pro 6830 w / answering machine

  I had an OLD officejet model that could receive faxes even if the answering machine was not connected directly to the fax machine the 6830 manual says that it must be directly connected.  My current Brother printer does NOT receive faxes because of this problem.  Anyone know if I directly connect my machine to this model (Officejet 6830) to make it work?  I won't buy it if it will not work.

  Hello @JPJ408,

  Welcome to the Forums of HP Support!

  I understand that you are looking to buy a printer all-in-one HP Officejet Pro 6830 for fax purposes. While the User Guide advise you to plug the answering machine directly on the back of the Officejet unit, it is not necessary.

  If you have a fax with an answering machine on her line, the only requirement is that the fax is set to two rings higher than the answering machine. Most of the responders are put back on 4 rings. As a result, you would set your Officejet to automatically pick up on 6 rings. In this way, when a voice is heard, you can manually respond to the call before the answering machine to pick up. If you are not home and then people can still leave messages on your answering machine. If you have a fax to come through, do not respond. The answering machine will pick up after 4 rings. At this point the fax machine "listen" on answering machine message and if fax tones are detected, the fax will take over and receive the fax.

  I hope this helps clear up any confusion.

• HP Officejet Pro 6830, model 6: print head problems

  Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

  Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

  Can you please let me know how you go?

  Thank you

  Ciara