HP Officejet Pro 7780

My all-in-one worked well on our network until our ISP installed a new router (a Ruckus 2825. The company provides the router). Computers accessing the network very well. I use a MacBook Pro (10.5.8) and a Powerbook G4 (10.4.11).

When I went to use my printer, I used the menu to access the network to put the new password (WPA).  The printer would get a step especially (not necessarily the same every time) and becomes inadmissible.  The only way I could disable the printer was to cut off the power.  After reading the troubleshooting suggestions, I rebooted the printer by pressing on the # and 3 keys to go to the default network settings (also restarted the router).  I finally got the printer say it connected to the network but when I pressed OK, it froze again... out of order.

Should I reinstall my software?  Is - this indicative of a problem with my printer?  Help!  I NEED my printer/fax machine desperately!

Thank you.

If the printer is frozen now, then turn off your router and then power drain the printer. Now turn off the radio wireless to the printer and switch on the router. I don't know that your router has an ethernet port. Then connect the printer to your router using the ethernet cable. Wait a minute and check the IP address of the printer by going to settings > network settings > view network settings > display wired summary.

Now open a browser and type the IP address above into the address bar and go to the printers' Embedded Web Server (EWS). Now click on networking on top, and then click 'Wireless 802.11' on the left. Then click on IPv4 settings on the top and enter the IP address, subnet mask, default gateway and DNS primary server address in this page and apply the settings. If you do not know the settings above, on the same page, click on the information tab, and then click Network on the left.

Once the parameters is applied, unplug the ethernet cable and turn on the radio on the printer wireless. Check if the printer hangs now. If all goes well, he should not.

Tags: HP Printers

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