HP Officejet Pro 8500 a Premium does not work!

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• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet Pro 8500 first: Feeder does not

  Hello:

  I use a HP Officejet Pro 8500 first all-in-one printer, and recently I started having problems with the document feeder. It always saves when a document is sitting there, but when I choose "Scan" it makes a really loud grinding noise, short and says that I need to reload the document, and then try again. I also noticed that the roller is demeaning not himself, he is already lowered when I place documents in now. I think that maybe that's the problem.

  I also have the error 'Pump motor Stall' when I restart the device.

  No idea how can I fix? I scan a large number of documents in the office and the document feeder is quite crucial for time management.

  Thank you!

  Hello @ddehner523and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have questions about your feed paper.  I would like to help!

  I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also turn on the power of the printer into a different wall outlet.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet Pro 8500 a910 a does not print

  Hey all,.

  had some problems recently with my a910 Officejet Pro 8500 has.

  From 1 day to the other, it stopped printing, each document is put in the waiting room, but no paper out.

  The vacuum-ing line made no difference, al checked settings in the box.

  Had removed all software, installed again, all via HP.

  All fine until testpage, no go.

  All 3 Doctoringtools of HP given their chance, all very well once again, until the testpage, so no reaction.

  I'm all of the options, maybe one of you, the specialists have everything?

  THX in advance and regards, Sander

  Hey Gordon,.

  Windows 7, USB.

  After a week of trying I had solved tonight.

  Last night I pulled the plug out of the electricitysocket and let rest a day.

  When I tried tonight it print like it used to, as well!

  I don't know why, after you close a couple of times b4 electricity, to reset, no result then.

  Maybe now, with the new software (6th time install) and HP tools, he decided to once again where I bought it for...

  Thus, solved!

• OfficeJet Pro 8600 tray 2 does not work

  With plateau, two (optionally) installed and set by default the printer THAT ALWAYS tries to use the Tray1 with photo paper 4 x 6. This will always raise an error that there is a paper mismatch.

  In the literature, I read before buying said that the trays would detect what to print and use the appropriate bin. I can't even manually select trays, it always goes to Tray 1 in any scenario.

  In addition, the detection of HP shows the Officejet Pro 8600 and I don't have it. Also guaranteed test fails and says it expired 4 months before I bought it. I'm not allowed to contact the HP support anything because of this. Last HP product for me.

  Tray 1 is set to the automatic tray pulls the default printer. The printer can detect and select the correct tray, but it must be set up correctly first for her to do.

  In General, I would be created tray 2 with normal printing paper (8.5 * 11) and non-standard of your choice 1 tray with paper. In the printer setup menu you can set up your bin by default as well as the tray lock (prevents a tray automatically).

  Be sure to read the manual on this documentation:

  http://h10032.www1.HP.com/CTG/manual/c03026243.PDF

  In addition, when you print, you must first designate as well in the software the size of paper you want to print on (in this case 4 x 6), as well as through the properties of the printer, make sure you that the correct tray has been selected for use.

  Once this place let me know if this helps you resolve your problems.

  Have a great day!

• HP Officejet Pro L7780: HP Officejet Pro L7780 Solution Center does not work even though I can print

  Last week, Solution Center of my printer HP Officejet Pro L7780 stopped working, even though I can still print directly from applications. But I can't use the scan feature. I uninstalled and reinstalled the driver full several times (after uninstalling using uninstall_L4, cold restarted the printer, remove the DigitalImaging registry key and delete all the files in %Temp%). The re - install seems to be okay except that when I try to open the solution Center, it happens nothing except sound.

  Any ideas how to solve this problem?

  Thank you.

  Hello

  Thank you for using the forum.

  You can find the solution here:

  http://h30434.www3.HP.com/T5/printer-software-and-drivers/HP-Solution-Center-fails-to-launch-cannot-...

  Find the relevant video below that shows you how to "uninstall Windows 10 updates" and also "Hide updated" to prevent Windows to install the update in the future!

  Windows 10 - How to uninstall & hide updates

  https://goo.GL/3tWxyA

  Hope that helps.

  Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement

• HP OfficeJet Pro 8500 has: HP8500A does not print the programs in Microsoft office in color

  I don't really know when this problem started, as I often do not print Microsoft Office files on this printer, but today I tried to print things in 2013 of Microsoft Office.  Even if the grayscale setting has been disabled - they always printed on this printer in grayscale.  I tried to print on two of my other printers and they printed color very well with similar settings for these printers.  I tried to print my email address on the 8500 - it printed color very well.  I tried to print photos with photo gallery and my 8500 them printed in color as well, so it doesn't seem to be a problem with one of the cartridges in the printer color such that it will print color with other applications.

  I restarted my HP8500A, and I got the same results.  I restarted my computer, the same results.  I went ahead, downloaded and installed Microsoft Update Office 2016 think there must be a problem somewhere.  It made no difference.  When I print to the 8500 with shades of gray turned off in Word and print selected in Publisher - RGB I'm still printing in grayscale.  I take the same documents and I print on my other printers (HP Photomart C5580 All in One) and HP Deskjet 1000 and the same Microsoft Office 2016 documents will be printed in colour on both printers.  I'm running out of ideas to try to correct the problem. Any ideas?

  Thanks for your reply.  After trying a few other things, I saw that page print test HP and the Scan doctor kept coming out in grayscale, but still the print quality diagnostics Page was in color and everything was reported as good.  I just decided when all else fails, uninstall the printer driver and then reinstalled as it was the last thing to reset.  I have restarted everything, kept my fingers crossed and all print in perfect color!  For now at least!  So, I would say that my problem is solved and if it happens again, I'll uninstall and reinstall to try to resolve that obviously some sort of glitch mounted in the driver software.

• HP Officejet Pro 8500 a Premium: print head

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

  I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

  I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

  If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

  Thank you!

  Thislink offers Fig. printhead problems.

• I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.  I'm trying to Connect HP series, but every time I create and account it tell me to log in using my password of Snapfish.  When I use my password for Snapfish "valid", it comes to request return "invalid password".  How can I fix it?

  If I'm not on the correct Board, please let me know which one I should use.

  Thank you

  Hello. You're on the good advice!  Unfortunately for correcting the offset account problem you meet you share personal information.  To protect your identity and your account security, I will private message you with what HP will need to get your accounts connected HP/Snapfish synchronized upward in order to use web services.

  Thank you!

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• I installed Windows XP on my new computer (with Windows 7 PRO), but my USB does not work on Windows XP. It works fine on Windows 7

  I installed Windows XP on my new computer (with Windows 7 PRO), but my USB does not work on Windows XP. It works fine on Windows 7.

  Hello

  And much more: (XP mode requires professional, Ultimate or Enterprise).
  

  Get all the benefits of Windows 7 and continue to take advantage of your investments and more
  business and productivity programs that require a PC running Windows XP.

  Note: Windows XP Mode requires a download.
  http://www.Microsoft.com/Windows/Windows-7/features/Windows-XP-mode.aspx

  Windows XP mode
  http://www.Microsoft.com/Windows/Virtual-PC/Download.aspx

  Windows XP Mode is supported through Technet

  TechNet - Forums - Windows 7 virtualization
  http://social.technet.Microsoft.com/forums/en/w7itprovirt/threads

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• MS Office 2010 Pro and my printer does not work,

  I just installed MS Office 2010 Pro and my printer does not work, I tried to print a test page for the printer, but that prints either, ask if I want to troubleshoot the printer and when I click on Yes, I get a message that there is a problem of ActiveX.  The printer will not print not any application, but it worked before installing office.
  All the apps work except in order to print it.
  I am running WinXPPro w/sp3.

  Jim K.

  Hello

  1. What is the exact error message?
  2. don't you make changes on the computer before the show?
  3. What is the brand and model of the printer?
  4. this problem occurs with all files that contain the Active X objects or specific file?

  Method 1:
  Run the fix it and check.
  http://support.Microsoft.com/mats/printing_problems/en-us

  Method 2:
  Try the steps in the link and check.
  Printer in Windows problems
  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  Method 3:
  

  This problem occurs if the security settings for the Local computer zone are configured to prevent the ActiveX content to run.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry : how to back up and restore the registry in Windows

  a. Click Start and run, type regedit.exe, and then click OK.

  b. expand the following registry subkey:

  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

  (c) in the right pane, right-click 1200 and then click on edit.

  d. in the value data box, type 0. Then, click OK.

  e. close the registry editor.

• HP 8500 A909g scanner does not work

  Recently my HP 8500 A909g scanner does not work.  I did not change my system.  I use Windows 7.  When I click on scan in the HP Solution Center, I get the message that the HP imaging device is not found.  Several solutions are listed I tried each of them several times.  I even uninstalled my all-in-one, downloaded the new HP software and re-installed.  The extended error message is 8, [(1.0,-2147221502)].  I'm addicted to the HP 8500 A909g wireless. Printing works fine, it will be not just scan and I desperately need to scan several documents.  Any help is greatly appreciated.

  Hello

  Thank you for reporting the issue. There are several ways you can scan from the printer

  1. ensure that you have downloaded latest software HP and installed it.

  2 to PC, launch HP printer application (start-> program files - HP-> model-> printer model Hp series) or the center of solution and double click on the scan link to do the analysis

  OR
  3. a third of applications like paint program, click on file and choose Insert the image from a scanner.

  4. If it is connected to the network, then you can use your browser to scan, here is the video

  http://www.YouTube.com/watch?feature=player_embedded&v=HbWpgww5I-M

  If one of the above option does not work, then download the application print and scan of doctor and run it.

  Here's the site: http://ftp.hp.com/pub/softlib/software12/COL50849/mp-126353-1/HPPSdr.exe

  Good impression

• OfficeJet Pro 8500 a Premium: my printer driver has changed and it's HORRIBLE

  I have been using my HP 8500 a all-in-one with a few years now with no problem.  Day before yesterday, I met a problem: when I tried to specify certain pages of a document to print, I get an error message.  However, if I chose to print the entire document, it would print.  I assumed that my driver to be updated, so I downloaded from the HP website.  WHAT A HORRIBLE MISTAKE IT WAS.  My scanning utility has changed, I can only print even when I choose to print an entire document.  I can't print at all in an Excel worksheet.  I tried uninstalling the driver and re-install.  I DON'T want to network this printer, but now whenever I have try to reinstall the driver, I can choose to connect via USB, but on the pop - up next, it does not give me the option to proceed.  It gives me the possibility to 'come back' or 'jumps' USB connection.

  What the hell is happening?

  Hi @LMKos,

  Welcome to the HP community!

  I hope you have a pleasant experience here.

  I want to help you with driver/software problems that you are having with your HP Officejet Pro 8500 has e-all-in-one printer and your computer Windows 8.

  It seems that your software is may not be installed correctly, in addition to the common issue of 8.1 to Windows Installer automatically update Windows drivers.

  First of all, with the USB cable plugged in, we want to remove all instances of your printer in Device Manager (so when you plug the USB cable back in during the new installation, it will be seen as a new device).

  1. Open your start.
  2. Start typing 'This PC', it will come under results of research. Right-click on computer and select Manage.
  3. Click Device Manager on the left side.
  4. In the main part of the window, locate in the following categories for all HP entries: Bus USB controllers, printers, imaging devices and other devices.
  5. If you see your HP printer in one of these sections, right click and select Uninstall. Keep an eye out as well for all that said device unknown and let me know if you see this at all (these are also well uninstall).
  6. After have removed all entries of HP, unplug your USB key and leave it unplugged. Do not reconnect the USB until you are asked when reinstall us.

  Next we want to remove printers from the printers and devices folder.

  1. From your desktop, or drag from the right to open the bar of charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers
  5. Right click on each icon you see for your 8500 has (even if there is only one) and select remove an instrument, or delete.

  Once this done, allows to make a cleanboot from your computer (this turns off all non-essential startup programs, so if there is another program running that interferes with the installation we can avoid it).

  How to perform a clean boot in Windows

  Once the computer restarts, try to download the HP printer install wizard to complete the installation for you. It will automatically detect your device and install the appropriate software.

  Please reply to let me know if that solves the problem.

  Good luck!