HP Officejet pro 8600 more: Page print black Pro with a few lines of Pentecost

When I copy or scan by giving instructions to the printer, the pages are mainly black with some vertical stripes. If I scan the computer, using scanning and faxing of Windows I get a perfect scan.

It is possible that these scans are using different wifi networks (my regular and direct network to the network printer); I don't know how to understand it! But it would not affect reproduction.

Printing is fine.

Hi @andreaallennyc,

You're welcome and thanks for trying the HP print and Scan Doctor.

Please, try the steps in the following order:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Disable all Antivirus programs. Disable Antivirus software.
  4. Disable all firewall programs. The WF of end-to-end.
  5. Create a new user account. Management of user accounts and connections (Windows 10).
  6. Reinstall using the printer HP install wizard for Windows.

Try scanning/copying again. If this does not resolve the problem, the printer will need to be repaired / replaced. Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

I hope this helps!

Tags: HP Printers

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