hp officejet pro 8600 premium: lines when scanning or copying using the ADF.

I get a black page line everytime I try to copy or scan using the ADF. I tried to unplug the printer for 30 seconds and in him plugging everything into a wall as stated in a previous post. I also cleaned the glass for scanning.

Hi RedShawLaw:

Please follow the steps in troubleshooting found here.  The ADF uses a specific area of the glass.  A small piece of dust or smears may affect ADF scans, so special attention to the cleaning instructions part.

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