HP Officejet Pro 8610: HP Officejet pro not connected 8610

I have a new modem and children router Duel.    Router is Lynksis EA3500 with capacity of 2.4 Ghz and 5 Ghz.   You just bought a new HP Officejet Pro 8610 which I learned now will only work on a 2.4 GHz system.   When I connect the printer to the wireless system, it stops the 5 GHz network.   It starts all other devices.   These devices can join the 2.4 GHz but can see is even more the 5.0 GHz network.   Is not acceptable.

Do I need another printer, or can it be fixed?   I don't understand why the printer will not run on the 2.4, but allow only laptops, televisions and office use the 5 GHz range.   Ridiculous.

I spent 1: 30 on the phone with Lynksis first, and they checked the router works perfectly.   Then I spent 2 hours talking to HP in India and they just said sorry we will say HP to make this printer capable of 5.0 in the future.

Not good - ready to return the printer.   Another option?

Thanks Eric

I just got the phone with Lynksis and they fixed the problem caused by the HP support line.  HP support line put me on the wrong channel widths.   Lynksis immediately saw the problem.  So after day LOOOONNNG computers and laptops are back on 5.0 and the printer is on 2.4.   Just surprised that the HP support service was unfamiliar with the issue and so ready to tell me that the computers will simply stay on 2.4 if they wanted to be connected to a printer.

Thank you Eric student honor.

Tags: HP Printers

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