HP Pavilion 14 chromebook: reset hp pavillion 14 chromebook

Question: Is there a new malware for hp pavillion 14 chromebook this popup so quickly reset cannot be performed?

Background, my wife click on everything and in the past I have depended on by performing the steps to RESET the computer, settings, advanced, Reset, reset the settings.  It has always worked.  However, this time she got into something unexpected, the popup of malware is immediate and covers the home screen, I can't go to the home screen. The popup covers it and shades out and are not accessible.  There is an X on the screen of malware, but it returns immediately. The screen has a phone number to call and a voice message indicating that he has been infected and to call the number. We didn't call.   Can help some kind reader if there are other options to access Google Chrome reset through 'The Cloud'. Anyone? Thank you.

According to the document on your Support page, you can run a Powerwash by pressing Ctrl + Alt + Shift + R keys at the login screen. Directions at the bottom of the page:

http://support.HP.com/us-en/product/HP-Pavilion-14-C000-Chromebook/5330565/model/5450071/document/c03662007/

Tags: Notebooks

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