HP Pavilion A9Y60EA #ABU G6: motherboard damage

Hello

I was doing the interview (I'm a computer technician) on my HP G6, associated with a dirty fan, following a "computer coma." In other words, when the Start button / stop was pushed, no lights came, screen was black, computer was completely dead. Later, I found that it works on battery but not on the AC/DC charger. After you run the battery completely, I plugged in the AC adapter and then everything was fine.

So, to return to the interview, I did, that I cleaned the fan and the output, which was horribly dusty.

While doing this, I noticed with some surprise some components burnt on the underside of the Board of Directors. You can display a picture of the damage here: PHOTO OF DAMAGE

I reassembled the laptop and everything works fine. I suspect that the problem is when the battery is fully charged and it changes to the maintenance mode. Should I not allowed to load completely?

Any suggestions on what needs to be done about it? How to identify the burnt components, etc...? These components are likely to cause further damage to the motherboard?

Thank you very much for all of the solutions you can give me with.

Hi there @BitsnPcs,

Thank you for visiting the Forums HP's Support and welcome! I read your post on the Forums of HP's Support and I looked at the picture which gave you some damage on the motherboard. As those similar to components burned for me as well, I suggest you contact HP Support.

Please use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately.

I hope this helps! Please mark this message as an accepted Solution so that other people who have the same problem can find the solution quickly.

Have a great day!

Tags: Notebooks

Similar Questions

  • Upgrading power supply and graphics card for HP-Pavilion VD012AA-ABU m9753uk

    Hi guys

    I have a HP-Pavilion VD012AA-ABU m9753uk with OS windows 7 ulitmate and I want to upgrade my graphics card to a Nvidia GTX 560Ti and I was wondering if this card would hold on my motherboard. I know that the motherboard has a PCI Express x 16 slot and be ok 1, but I don't know that I need to look at, I know there are several variants such as ATX and others because I have only a 300 watt power supply, I need to spend at least a power of 500 watts power however im don't know what connectors my computer has to power supply and what kind you provide and also is here a chance to overcharge me my other components such as my processor or CPU due to the increase in power as I currently have a graphics card Nvidia GT 220 installed if that helps at all

    Here are the specs for my graphics card (http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gtx-560ti/specifications)

    also here are my computer Specs (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01817967&prodT...

    any advice you could give me the guy would be great I never made any changes to my computer with acclamations im not sure what to do

    Hello

    Consult this publication document for more information.  Open your PC and measurement.  The NVIDIA 560 TI type is 9 "long.

    I don't see a problem with the NVIDIA TI 560 and the m9753uk.

    You will need a power of 500 watts.  The Corsair CX500 is an excellent choice.

    ' HP ' how-to ' articles should be useful.

  • Pavilion H8J91EA #ABU: failed to update BIOS on H8J91EA #ABU

    Has had a major disaster last night.

    Tried to update the BIOS on a Pavilion H8J91EA #ABU failed; Displays the boot block update message (or something like that - don't remember exactly) message stayed on the screen for centuries and then blacked out.  Now, the machine seems totally dead.  I tried the method of recovery of bios key 'Windws-key' and 'B' without result.

    Does anyone know if this feature is supported on the #ABU H8J91EA

    Thank you

    It sort!

    After failing to install the new BIOS understandable machine does not start.

    The option Windows key & B to retrieve the original BIOS is supported on this model but would not work.

    If you leave the machine off for a few hours the BIOS recovery works fine the first time try you it. but once the BIOS has loaded the system was unable to restart to complete the installation. Returning to the State where you cannot call the BIOS recovery feature and the machine is completely dead.

    Solution in my case was...

    • Power down machine
    • Leave for a few hours
    • Turn on, all holding the key windows and 'B '.
    • Wait for the BIOS recovery to start and release the keys.
    • Answer all questions and wait for the reboot to start.
    • If it does not start, turn the machine off and leave for a few hours.
    • Turn on the machine, and with a little luck, the boot will continue.
    • Answer any questions that you are asked, and wait.
    • Breathe a sigh of relief...

    I hope it's useful to someone.

  • Pavilion 17e153sa: specification of motherboard

    Hi, could you give me a link to the motherboard for Pavilion 17e153sa sheet (8.1 64 bit) model # F7R63EA #ABU.

    Thank you

    @Magnetic

    See if these 2 links help?

    http://support.HP.com/us-en/document/c04079240

    http://h10032.www1.HP.com/CTG/manual/c04069163

    REO

  • HP Pavilion HPE h8-1100: motherboard for h8-1100

    Hello, thanks for reading my message. The motherboard on my PC died and I'll try to find a replacement motherboard. I think the number is M3970AM-HP Angelica.

    Forgive my ignorance, if I have this wrong. You might know were I could continue the search for a replacement or compatible motherboard for this system? Any help would be greatly appreciated. Thank you!

    http://www.sparepartswarehouse.com/HP, Pavilion Elite HPE-h8-1000, QC456AAR, computer, System - Boards.aspx

    http://www.efdevicepebbles.com/HP-H8-1200-Intel-Desktop-motherboard-i143064/

  • Pavilion dv7 6b20ex: HP Pavilion dv7 6b20ex replacement motherboard (A6J63EA)?

    Hello

    I need a replacement motherboard for my HP Pavilion dv7 6b20ex (A6J63EA):

    http://support.HP.com/us-en/product/HP-Pavilion-dv7-entertainment-notebook-PC-series/5145684/model/5...

     
    It is available at any store online (Amazon, eBay, etc)?

    Because I can't find a replacement for my motherboard for a laptop.

    Thank you.

    Hi!, MajKSA:

    Now, if you see... 665991-001 in the motherbard physical, then have, chipset Intel 6770.

    IMHO, is very convenient, which, before purchase motherboard, which see for, HP Support Assistant, for out of warranty devices, of... http://WWW8.HP.com/us/en/support-drivers/total-care/out-of-warranty.html

    Safe, S/N (serial number), it will be necessary then, when you do this, the consultation.

  • HP pavilion touchsmart d020nr: replacement motherboard

    I have a hp pavilion touchsmart d020nr.  The motherboard is dead and had to be replaced.  The motherboard in the laptop was part 737148-501 number, which has an AMD processor.  So I decided to replace this motherboard with one that supports an Intel processor.  This reference is 737137-501.  The problem is that I also need to buy a processor intel CPU.  Since laptops are very picky with what processor is used in each motherboard, I was wonderfing if someone kinew which Intel processor is approiate.  I know it must be mapped to the chipset.  Everyone can offer a suggestion.  I was considering an I3 or I5 a.

    Make sure you've got the right part number? Your manual lists this part:

    Graphics UMA, chipset Intel HM76, Windows 8 Standard 747137-501 but not 737137-501

    Your repair manuals

    You can use the - 3230M or the i3 - i5 3110M

    http://www.eBay.com/ITM/Intel-Core-i5-3230M-SR0WY-socket-G2-PGA988B-Mobile-CPU-processor-2-6GHz-3MB-/191658572615?hash=item2c9fbdbb47:g:H4YAAOSwstxVLb7c

    If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

  • HP Pavilion dv6000 wireless crimps/leads damaged card

    About 5 months ago I had to replace my radiator on my HP Pavilion dv6000 (from what I can tell, the problems of heating on these machines are multiple), and to do this, I had to remove the crimps/sons of my wireless card.  To be honest, I do not exactly know what these sons are; I think they are antennas.  In any case, I could very well remove them, but, having managed to replace the heat sink (this + a cooling block have solved my problems of overheating), I was unable to attach the two easy / leads to the wireless card.  I tried and I tried to make a long story short, I ended up cutting crimps termini (it was probably a big mistake) because I could not the crimping operations abruptly on the wireless card. I thought that maybe some creative remodeling with pliers would help, but it did not.  I finally gave up, and my now-no-overheating PC was not wireless access.  I was using another machine, an Acer Aspire, for all my wireless needs all these months.  Now, 320 this Acer Aspire GB of HARD drive has crapped out (maybe because I downloaded to it more than 4 to 5 months) and by examining a disk replacing HARD economic, it suddenly occurred to me: my wireless card is fine, it's just two easy/that the cords are messy.

    So, my question now obvious: is it possible that I can replace or re - connect these crimps/conduit to the wireless card?  What brought this question after all these months is that I finally noticed that crimps/wires are is not part of the whole of the wireless card; just buy a replacement wireless card would accomplish nothing.  What are these wires attached (antenna?), and if I can solve my problem with the materials I have, and if not, what documents do I need?

    Thank you!

    They run to the top of the map without wire on the motherboard and the housing of the display and the other clips to end on the top of the screen. There is a system of channels and clips that prevent the son of flopping autour in there. Restringing drivers wireless antenna is one of the most interesting challenges when you replace a motherboard for example.

    If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

  • HP pavilion dv6-7029wm: hp pavilion dv6-7029wm upgrade motherboard

    Hello

    I wonder if I can change my motherboard AMD to intel i7 with a good graphics card?

    and if so where can I find one?

    Thanks in advance

    Eng

    Why do you want to change your Board? If you have the budget for it, I suggest that you buy a new laptop with a lot more features.

    Data sheet: http://support.hp.com/us-en/document/c03341568

    The manual of your laptop: http://h10032.www1.hp.com/ctg/Manual/c03582006.pdf

    Through the 2,3,24,25 page. It lists with Intel i7 3820QM processor and graphics of 650M 2 GB dedicated nvidia as compatible top of page.

    In addition, you may need to replace AC adapt power, battery, fan heatsink too. Another keyboard is listed for Intel processor.

    Board of Directors:
    http://www.Amazon.com/GP/AW/d/B008H681CI/ref=redir_mdp_mobile/182-2145019-9270423

    Processor:
    http://www.Amazon.com/HP-681284-001-Intel-I7-3820QM-processor/DP/B00G2FA6XI

    Fan/radiator:
    http://m.eBay.com/ITM/HP-Pavilion-DV6-7000-dv7-7000-CPU-cooling-fan-with-heatsink-682061-001-/181107377385

    AC adapter: HP part number 682059-001

    Battery:
    http://www.Amazon.com/HP-original-672412-001-DV6-7000-dv7-7000/DP/B00DETM3B8

    Concerning

    Visruth

  • HP Pavilion Elite e9180t - replacement motherboard

    So some time, HP has done a service to replace motherboards on defective Elite systems.  There was even a Web site configuration to help with it (www.hpelitedesktopsettlement.com).

    Unfortunately, the site is no longer active and all links to HP's internal documentation are not valid as well.

    One of my clients has long lived with the random blue screens, and we're finally going through the review process it.

    Who should I contact to get this replaced motherboard?

    Please see the information available on the HP Pavilion Elite Desktop Class Action Lawsuit settlement on the LWSEP for the HP Pavilion Elite e9150t, e9180f, e9180t, m9600t, m9650f, e9280f, e9280t and computers e9290f. "If the court approves the proposed settlement, HP will post on its website a notice on repair program with instructions on how to make eligible arrangements to receive a repair. You will have 90 days after this notice was posted to contact HP for repair repair. "It seems that HP has posted the LWSEP notice on or around 12/01/2011 and that's why you got until about 01/03/2012 to take advantage of the LWSEP.

    Previously, I suggested that people "contact HP customer support directly and see if they will replace the Commission under this program has expired." Please post back with your results. If you are not successful, I can try to contact HP on your part.

  • HP Pavilion 15-e015tx: HP Pavilion 15-e015tx battery totally damage

    my 15-e015tx HP Pavilion battery was totally damaged during the period of 2 years and 2 months.

    Was this good performance of my battery for this period?

    can I buy battery over 4400 mah of any online shopping site?

    is there a use/benefit of my old battery replace the battery with a discount of you (HP)?

    Ashish94 wrote:

    my 15-e015tx HP Pavilion battery was totally damaged during the period of 2 years and 2 months.

    Was this good performance of my battery for this period?

    can I buy battery over 4400 mah of any online shopping site?

    is there a use/benefit of my old battery replace the battery with a discount of you (HP)?

    Two years and a bit of battery life is slightly better than the standard. If the battery has served you well.

    Search online and find a vendor that sells a compatible battery warranty for your laptop with a one year warranty.

    It is your choice to use a capacity of mtandard or higher capacity battery. The higher capacity batteries have generally a bit of a bulge on the botton.

    This is not a business unit of HP.

    This is the forum for Global support.

    We wouldn't have an idea on the rebate that HP might offer targeted at one of the many regional HP markets.

  • Pavilion 17-F037cl: laptop motherboard replacement

    I got this laptop was given to me by my aunt. I love the look of this laptop, but I do some light games, and I would like to know if it is possible to buy a replacement motherboard for an other motherboards series HP 17 F, as cases seem to all look pretty much the same. The idea behind what some of them have much better form. I googled around for that matter and have not anywhere near an answer. I've already upgraded to 8gig of ram and an SSD and moved my stock HARD drive in the optical drive Bay. These upgrades he accelerated, but being the gfx integrated apu, nothing works with it. So was my thinking just replace the whole motherboard with one who enters my case and has much better features. MY budget is about $ 200 for the motherboard.

    $200 won't even touch a whole new motherboard of HP. These recent Pavilion 17 models may look similar, but you must use one of exactly of the same series. Your mobile PC is an AMD A8-6410. The CPU is soldered to the motherboard. The stronger and better compatible motherboard would be:

    AMD M260 A10 - 5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows
    Standard HP Pavilion 17 Notebook PC 763428-501

    That would give you a little more fast processor and graphics card.

    HP gets $311 for her:

    PartSurfer

    Your manual

    The part is too recent to be available anywhere, but at HP. Maybe 6 months, it will be available on the secondary market, perhaps as low as $200.

  • HP Pavilion A6601T: Lack of motherboard serial number

    My office that BIOS have lost the serial number (content removed) and also lost the model number (A6610T), I read on the internet that I get tools DMI and snzero.exe,.

    But nothing works for my desktop computer, one of the show error "I2C eeprom not supported (Atmel chip). I also try F10 and ctrl + A also do not works on my model. How can I do?, the last time one of my laptop change new motherboard, it can use the DMI tools. Now, I can not use Hp support assistant and update.

    Hello

    This is what we call brand, once that an authorized HP can it brand with the customization tool, or partner of HP who has access to this tool,

    so the only way is to contact hp

  • HP Pavilion p6-2481eo: new motherboard for HP Pavilion p6-2481eo

    What type of motherboard fits into this model? I screwed the old a. Thank you.

    THIS PAGE displays the motherboard.  It lists as Μatx: 24.4 cm (9.6 in) x 24.4 cm (9.6 inches)

    It takes a FM2 processor.  Don't forget not that if you replace a motherboard non-HP Windows will probably no longer work, and a new will need to be installed.

    It is possible to buy a card mother HP for this model directly replace the failure.

  • HP Pavilion f4t60ea #abu: password for BIOS

    Hello

    One of the portable Family Pavilion unbootable. After trying to get into the BIOS settings, it asks password and returns a number after three failed attempts.

    73400322

    Can anyone help please.

    Kind regards.

    2

    Hello

    Enter: 62568904

    Kind regards

    DP - K

Maybe you are looking for

  • How to cancel the in-app purchase request

    My daughter asked an in-app purchase over a week with the Inside-Out app on his iPad Pro (small model). I never had the request ' To buy ' and his iPad now already says "awaiting approval of the purchase.  Searched my notifications and no demand has

  • Problem with certificate and the exception is not available

    So, here is my problem I am trying to connect to a secure server. When I do this, I get to a page telling me the browser appears not that the server is secure and that the certificate is old. When I click on the button "Add an exception" a small wind

  • Unable to connect to any network

    Since I moved I can't access any wireless network in the region while other computers can. Help, please. I have a Toshiba Satellite A110-260 with Windows XP Home Edition with Atheros AR5006EG Wireless Network Adapter.If there is no information, I lef

  • Cisco ACS 5.6 generating the CSR, the private key file and PK file

    Dear, I'll install the trusted certificate of 3rd party, they ask the file CSR, I know i need a key private in order to generate the CSR, actully I don't know where I can find the private key or the private key file.

  • My blackberry bold 9780 blackBerry smartphones fell and it won't turn

    He fell and hit the ground hard enough, it just stops, I thought that the battery just on its own so I took out and put again, nothing not even past a red light. I put it on the charger, and it's the same thing, nothing. How can I fix?