HP Photosmart 2713 all-in-one scanning problem

Similar Questions

• Mac / Photosmart C6280 all-in-one / scanning problem

  Help! I had to have my i drive hard mac replaced. I reinstalled my printer 5 times now and the scanner does not work. After the installation of the 2nd, he did scan... I then mucked with the photo and decided to rescan instead of the photo to accept it. From there on, I get a message telling me in HP Device Manager... "Sorry, an unknown error has occurred" instead of scanning, or if I click on the printer, then scan, it says not to scan selected... with none even for the selection. If I go to JPEG in hpphotosmart studio on printer, no computer, he sends to the Device Manager, scanning through, and give me back the sorry unknown error occurred the messge. At other times... I completely lose the option scan to computer... the printer. I tried updates... He sits for hours with nothing to do. I hope I can find an answer! It is out of warranty.

  OK, you don't need the HP software with 10.6.  In fact, if you have loaded it from the CD that is the problem (this is for 10.5 and earlier only).  We will do this:

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Hold down the Ctrl and Opt Cmd and click on uninstall
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Now run a software update.

  Then, remove and reinstall the printer in System Preferences, Print & Fax.

  You do not have the software now since Snow Leopard as well print & scan drivers built-in. scan from Preview apps or Image Capture. Scan from the front panel of the printer does not work yet.

• Photosmart C7180 all-in-one: scan to computer file problem

  The computer and the printer are turned on and connected.  The menu scan give 2 options of scan and reprint or scan to storage device.  In the past, I was always able to analyze the items to a file in the computer.  What should I do?

  Hello @salbet,

  Welcome to the Forums of HP Support!

  I understand that you are no longer able to scan directly on your Windows 7 computer from the front of the printer all-in-one HP Photosmart C7180. I would like to help you today with this problem of scan. The issue you are experiencing seems to be due to a problem of 'No Scan Options'. To solve this problem of menu scan can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps in the Solution, Solution two, and three and four Solution. This includes all sub-steps under listed to complete Solutions. Once the diagnosis is complete please try to scan from the front panel of your print to confirm if the problem is resolved.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• My HP photosmart 6510e all-in-one scanning pictures in black and white but the docs are still in color.

  Scan pictures into my a6683w HP Vista in black and white, but the documents still scan in color.

  Hello there ingridt, welcome to the Forums!

  I noticed your post on the scans of your Photosmart 6510, scan to your system from Vista in black and white. I want to offer my suggestions to you to see if they can help you with this.

  First of all, try to launch the HP print and Scan Doctor who is used to fix the printing and scanning problems. You choose the option "Scanning" when the tool is run. It will inform you if the software is completely installed, or if there is a problem, it can not correct. If it detects an error and shows you a red 'X', I suggest then uninstall and reinstall.

  Here are some links to help with uninstalling and reinstalling if you happen to do these steps.

  1. uninstalling the printer software

  2. restart your PC

  3 reinstall: Photosmart HP 6510 e-All-in-One Printer - B211a

  Try a scan now and let me know how make you out!

  Good luck!

• 5514 photosmart e-all-in-one: scan multiple pages into a single PDF document?

  How can I scan multiple pages into a single multi-page PDF file?
  I saw posted similar questions, but I have not found all the right answers. The Council alone that I saw was to scan each page in a separate PDF document, then merge them into a single PDF using third party software.
  Of course, I don't want to do.
  I can't believe that there's really no way to do it using the existing HP printing/scanning utilities provided with the hardware.
  My printer/scanner is the "HP Photosmart 5514 e-All-in-One Printer - B111h", and I am running Vista (64 bit) on a HP Pavilion laptop.

  Hello

  The HP scanning software (start > programs > HP > Photosmart HP 5510 series > HP Scan) select PDF and make sure that the resolution is 300 dpi or less.

  Make sure the option Show Scan preview is checked, and click Scan.

  Once the first page of scanning is finished, place the next page on the window and click on the button "+" under the scan preview...

  Once you are done click Save.

  Shlomi

• HP Officejet 4355 all-in-one: scanning problems

  The Scan option does not appear on my computer despite having installed the all-in-one HP Officejet 4355 printer. I also tried to download the latest drivers for the printer but the Scanner does not work. Yet on other laptops (I have a Gateway laptop), there is no problem, the analysis option is available.

  Is there a compatibility issue when using the printer on Vista?

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• Photosmart 2575 all-in-One: scan

  Impossible to scan believes that since the upgrade to Windows 10. Tried to scan doctor but will not work. Any suggestions please.

  Heya @DB471! Welcome to the HP Forums, I'd love to help you analyze with your Photosmart.

  I understand that you have tried printing HP and doctor Scan, but it does not work.  Please follow the steps below to completely uninstall the printer and reinstall it again.

  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.
  • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  • In the Open box, type msiexec /Unregister, and then click OK.
  • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  • In the Open box, type msiexec/regserver, and then click OK

  * Note: there is a space between the c and the /.

  If you do not at this stage, use this link to perform another way. Restart Windows install

  1. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer
  4. Download and run the HP printer install wizard for Windows

  The HP printer for window installation wizard was created to help Windows 7, 8, 8.1 and 10 users download and install the most recent and most appropriate HP software solution for their HP printer.

  If this resolves the issue, please make sure you click on the I accept as Solution button below to report your post as solved. If the problem persists, let me know and I will do everything I can to help.

• Photosmart 3210 all in one: Scan and reinstall the program failures

  Printer isn't online and firewall is on and no network.  Printer and scanner going good since 2006 until I tried to scan a negative, I think for the first time in its history.  Scan bar will quickly about 2 inches and lamp turns off and printer says to stop, but this isn't.   Had to unplug, but printer would reset with all functions (except movie option).  Uninstalled and reinstall failed with the error situation code 03215762.  Print function works with other programs and copy function works, just can't sweep, and there is no solution Center, could not reinstall.  Resettlement goes to 2% with the status - stop services - bogs and Print Spooler Service and will remain bogged down for hours until the end with the Task Manager.

  During the forced relocation ends and said deleting files, another error situation code 06458626 comes up with a few lines comes from installation error logs.  Help would be wonderful.

  Due to personal obligations, could not work on reinstalling printer until this week.  Put a link to MS and I've tried suggestions there - .NET updates, enter the registry and delete some files and a work-around suggested without success.  Next I googled "Can not stop spooler on MS XP SP3" and as choice went to forums.techguy.org/windows-xp/897775-can't-stop-spooler.html, Harry 32, January 28, 2010.  This guy had a sounding similar problem and his solution worked.  MS Fax in windows, computer components unchecked rebooted, went to spooler MS services, stop selected, and he stopped.  YES!  Then I ran the new drivers you sent and installed the program without glitches.  YES, once again! (actually when install stopped and said spooler was arrested and I wanted it to be fixed and started then the installation can continue; naturally, I selected Yes.)  I scanned a photo, printed and made a copy successfully.  However, I tried again to scan a negative from the solution Center and the button on the Panel of the printer without success.    I'll close this as 'select solution' and start a new discussion of assistance on the issue of negative scan.  Very gratedful for all your help.  I'd never know what Google if you had not discovered in troubleshooting spooler problem.

• HP Photosmart c4480 all-in-One scan error

  I just plugged the device and ran tests and everything was good, but when I clicked the button for scanning to pc I get this message: parse error. try scan from computer or see the documentation. I can scan some software on the computer except PaintShop. I get an error message with this one, but I want to be able to do the scan of the device, as advertised with a click.

  I had to contact HP by Cat to fix mine. Uninstall/reinstall did for me. It turns out that the HP Solution Center has not been installed on mine.

• HP Photosmart 7525 all-in-one, scan to e-mail only questions, no attachment in Mail.

  Help! It worked well, and recently it seems buggy. I always use scan to e-mail and now there is no attachment. I read problems of this kind with other printers but got no results since the suggested fixes, such as shutdown, reboot, etc.
  Wireless connection has not changed. I have the scan to e-mail and use an iPad. I tried to use a USB to my iPad and it does not work. I tried to use a flash drive and was able to scan at that but this changed the resolution of the analysis and it's useless in my case.
  Any suggestions?

  Hi SOShh,

  I understand that your scan to email app does not work.  Try the following steps.  Let me know the results.

  1. unplug the printer and the router.

  2 plug in the router to the top after a 1-2 minutes.

  3. plug the printer upward once the router is back

  4. go in the front panel of your printer.

  5. turn off ePrint.

  6. turn ePrint on IT.

  7 print the Info page.

  Try to scan again

• Photosmart C4400 all-in-one printing problem

  My C4400 faithful is not print properly, don't give me indications of levels of low ink and Solution Center says it is not connected. I have replaced the ink (black) cartridge, but still only get a gray print, lineage. I tried alignment heads and cleaning but no luck. Can someone advise me please?

  Hello

  If I understand correctly, the page is faded and has a streaks on the print, when you try to print from HP Photosmart C4400.

  Kindly click on the following link to fix the problem.

  http://support.HP.com/us-en/document/c01004653

  Although I am an employee of HP, I speak for myself and not for HP.

  -Say 'Thank you' by clicking on the star of congratulations in the post helped you.
  -Please indicate the position that solved your problem as "accepted Solution".

  Kind regards

  Vijay

• Photosmart C6830 all-in-one: copy problems

  Print a page A4 scan works through the glass. The globe light is on. It prints a solid black copy A4

  Black ink has been spilled on under the right of printer cartridge carrier part?

  The printer prints OK from the computer.  Printer prints photos colors OK.

  Hi, you can try the following steps:

  1. perform a power printer off.

  2 turn on the printer.

  3. do not open the scanner cover. During the power up the printer scanner performs calibration.

  4. once the printer is in ready mode, you can begin the work of copying or scanning.

  I hope it works for you.

• My HP photosmart 6510e all-in-one scan only black and white.

  How do I change this color scans?

  Just bought. And I can't scan document in color. Only when I use the scan for the photo. But then the scan is very low.

  When you have the answer thank you in advance.

  Kind regards

  Jeroen

  The Netherlands

  Hello Jeroen.

  I assume you are using the printer on a Macintosh, envoirnment? Please correct me otherwise.

  The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents:

  If your version of OS X 10.7, be sure to install the critical update below. Skip this step for any other version of OS X.
  http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

  Now change the settings of the device as follows:
  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab scan tasks.
  4. Select the affected shortcut and click on change... (or double-click on the shortcut).
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down next to the Mode
  7. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  Kind regards
  Shlomi

• HP Photosmart C8180 All-in-One - Scan more than 1 page at a time

  Ask yourself if the C8180 Scanner can scan more than 1 page at a time, and if so how I have programs that in?

  You can select multiple items to analyze settings in the HP software.

• Can not stop "auto crop" documents, scan on my HP Photosmart C7280 all-in-one

  I use a HP Photosmart C7280 all-in-one to scan documents.   My OS is Windows 7 64 bit.   I have used this configuration since January 2012 and my problem has just started in the last 30 days.  I did not any changes to the system except for the automatic updates of Windows coming out.

  I unchecked the box "automatically Crop scanned Documents" in the Advanced Document settings, but as soon as I scanned a page, the checkbox appears in the box again (in itself!) and it will automatically crop a bad document.

  No idea why this is happening and what I can do about it?

  Thanks for your help.

  Not really sure what caused it, but looks like the setting has glitched somewhere along the way and will be set when past.  Try unintalling to reinstall a new download.  Let me know what happens.