Photosmart C7180 all-in-one: scan to computer file problem

The computer and the printer are turned on and connected.  The menu scan give 2 options of scan and reprint or scan to storage device.  In the past, I was always able to analyze the items to a file in the computer.  What should I do?

Hello @salbet,

Welcome to the Forums of HP Support!

I understand that you are no longer able to scan directly on your Windows 7 computer from the front of the printer all-in-one HP Photosmart C7180. I would like to help you today with this problem of scan. The issue you are experiencing seems to be due to a problem of 'No Scan Options'. To solve this problem of menu scan can I please have you follow the steps below.

To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps in the Solution, Solution two, and three and four Solution. This includes all sub-steps under listed to complete Solutions. Once the diagnosis is complete please try to scan from the front panel of your print to confirm if the problem is resolved.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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