HP Photosmart 7515: Touch screen went black

Printer works very well at the outbreak of the computer,

but the touch screen went black, permanently.

No matter how much I press, it stays black.

I disconnected and reconnected.

Downloaded a new driver that allows me to trigger the scan of the computer,

but I can't fax.

Is this a driver problem, a hardware problem...?  Don't know which firmware is.

Hi @lenny15,

Thank you for visiting the Forums from the HP Support! I understand the touch screen on your HP Photosmart 7515 is completely black, you are able to print from the computer, but can not access the front control panel.

I would like that perform you a Hard Reset on the PS 7515:

1. disconnect all cables and cards of memory in the printer. Unplug the power cord, directly from the back of the printer when the printer is still on.

2. unplug the other end of the power cord.

3. If there is a power supply on the power cord, disconnect one end and reconnect it.

4. at the end of 60 seconds, plug it directly into a wall outlet (not a surge protector or battery backup because they can cause the printer to lose over time basic functionality).

5. connect the power cord to the back of the printer.

6. the printer should automatically power back upward. If not, turn it on with the power button.

7. try to make a photocopy (if your printer is a printer all in one) before you connect the cables from the printer.

8. connect the other cables needed to the printer.

If after the hard reset, you are still not able to access the Control Panel, I suggest that call you our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Tags: HP Printers

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