HP Photosmart C309: Photosmart HP black ink missing

Similar Questions

• Photosmart 5520 black ink cartridge not working not

  I have the same problemwith Photosmart 5520, black ink, it's not working

  A few hours ago, I bought a new cartridge. Because the return, we were out of ink and... I changed (for the second time since I bought the printer) and after that... the printer does not print black ink more.  I bought the printer at ElGiganten, Copenhagen, Denmark. I wasn't expecting to find unwanted product on the market, the Danmark. I wasn't expecting HP to deceive people so much. I checked here on the site if the printer, it's still in warranty... not even an answer. So I spend almost 5 hours to check all the * solutions * I try, the printer still give me blank pages.

  The ink on the new cartridge is now... 45% or something. How his as possible! If the pages came out completely of white100 euro, in the trash, past time for anything on this site/forum... I do not understand how you are allowed to sell bad products on the market.

  For HP, you have deceived many people including me, I hope you will take away from the market, at least to the Danmark.

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are not familiar with the operating function of private messages of the Forum, this post instructions of a..

• Photosmart 7510 - black ink cartridge does not print

  Recently, I replaced the ink cartridges on my Photosmart 7510 C311A. These are all the "genuine HP cartridges ', full.

  Black ink (with the symbol of the Pentagon) does not print, not at all. I ran through the standard troubleshooting steps:

  Cleaning of printheads

  Cleaning of copper contacts

  * Check for a good evacuation

  My colleague in the corridor as the printer even so I borrowed his black ink cartridge and tried: same problem. The printer does not record that there is a problem, but when I run printing tests, where there should be a black ink, there is absolutely none. All other colors print correctly.

  The printer doesn't lack NOT of the printer "align" test however does not offer a suggestion of what to do from there. I've not seen - in test reports - an indiciation of the misalignment.
  
  Suggestions on what to do now?

  I had the same problem. I had replaced the empty cartridge black and suddenly, no ink. Finally, what has worked is
  (1) I removed all the cartridges and cleaned the copper connectors with wet Publix.
  (2) I got a wet paper towel and he pressed repeatedly on the silver circular vent that would be under the black cartridge. I did until no black came. Let it dry.
  (3) I replaced all the cartridges and on the printer. I went to tools/clean the cartridge. I did it a couple of times and he finally printed black ink! I confirmed by going to tools/align, and align the cartridges successfully. He had kept before crashes when the black ink did not work.

• Photosmart 7520e: black ink cartridge doesn't work on Photosmart 7520e

  Black ink cartridge stopped working.  I replaced the cartridge with a new cartridge, HP 564 XL.  Used printer clean print head and Align tools.  Received message 'alignment failed.  Cartiridges are defined for quality parameters' the printer is off guaranteed so no help from HP.  Does anyone have any suggestions as to what to do?

  Hi @aquaharry,

  Welcome to the Forums of HP Support! I see that you have recently changed the black cartridge on your HP Photosmart 7520 and now you cannot print. You get a "alignment failed.  Cartridges are defined for quality parameters "."

  I wish you continue troubleshooting here: color or black ink not print

  Complete all of THE steps and make sure that the cartridges are properly ventilated.

  What are the results, you are FTA now to complete a successful harmonization?

  This is a great question other clients may also wonder; Please click the "accept as Solution" if you think that this message has helped you, or could help others. You can easily say 'Thank you' by pressing the "Thumbs up" icon.

• Photosmart D7260-black ink cartridge not recognized by my PC

  black ink only doesn't recognize my PC, the change of ink, but it's a new night 2016? Already he clean the cartridge, but doesn't change anything. I can print from a USB, black ink, but not my computer, the computer take all colors to black.

  I fix my problem to uninstall my printer and reinstall the entire system with the CD when I get the printer. Thank you, problem solving

• All-in-one HP Photosmart C7280: black ink on back of paper edges

  For about 3 months now, when I load the paper tray there are black ink on the back edges right of paper - no where else, just here.  I have completed the process of realignment 3 times and cleaned printer heads.  Black spots still there.

  Any suggestions - I'm going through a lot of paper!

  Hi cookie826,

  Thank you very much for your answers.

  It looks almost as if the ink cartridges or the print head in the printer. At this point, I would like to recommend please contact HPtelephone support more assistance to repair the printer / or replaced. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Good luck!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Photosmart C7280 black ink does not print

  I am really frustrated.  My printer has indicated that I needed a new black ink cartridge and I bought a new cartridge and put it in.  The level indicates that it is full.  However, when printing, it allows to print all colors EXCEPT black.  I did a self diagnostic Test as well as an alignment cartridges print several times to try to get the black to work, but to no avail.  It prints all other colors, but not black.  I took the black cartridge in a store to check it out and I was told that there is nothing wrong with the cartridge.  I have looked at all areas of technical support, but don't see any advice for this situation.  Has anyone that happen and what is my next step.

  I lived similar questions, then I tried step 4 on this page:

  http://support.HP.com/us-en/document/c00635953

  Basically, I took the black ink cartridge, it has left on the desk with the printhead across the street for two hours, wiped it with a wet paper towel (not sure if this is necessary) and reinstalled. I printed a test page, then print a regular page - it was beautiful and my problem was solved!

• Photosmart 7520: Black ink not printing

  Black ink is not printing, but the colors and black picture are are OK.  There has been no error messages and troubleshooting routine HP Diagnostics reported nothing wrong. I also ran the last alternative to remove the printheads, soak in water hot, drying, resettlement and using the builtin cartridge cleaning procedure, but still not back to print. Whemn firstg of failure occurred, it had about half the black ink remaining in the cartridge. After trying the procedure clean has nothing helps, I installed a new cartridge purchased about three weeks ago. I did the rest of cleaning, soak and then clean with this new cartridge. The printer is connected wireless to this computer Windows 7-64, and also sireless related to a desktop Vista 32 machine and a Vista 64 laptop machine. All computers have the black printing defect.

  Any ideas?

  Is it possible to know that the purchase of a new printhead will solve the problem?

  The machine is out of warranty.

  I restarted the printer to try the suggestion of the copy, and he entered a period of 4 minutes of 'something'. Then he told me that he had a "problem with the printer or the ink system" then to turn off the machine and if the problem continues contact HP. (this is the first error message that I got through it all). I tried once more, with the same results, but not too long to 'do something '.

• Photosmart 7520: black ink

  The smaller of the two blak ink cartridges (564).

  I have been using my 7520 and replace cartridges if necessary.  Even though I have four new cartridges (including the 564 Black XL - I get an error message.  Than the smallest is 564 black ink.  May be the case.  So what?  That's why I th 564 XL Black installed - or so I thought!

  I can print, however, I get the annoying "you have a cartridge not HP pirated or a cartridge empty" whenever I print.  Rule #1 the customer service - do not criminalise your client.

  I removed the empty cartrdige, but can not print at all.

  Rule #2 of the customer service: do not refuse service when your client does everything correctly (for example, in fact have four new cartridges installed)

  I went to Staples and bought another set of ink (which inclouded all three colors and a cartridge 564XL).  However, as I noticed that I need the ordinary, not XL - I bought a box marked 564 black, believing that he would be the right cartridge.  However, after the return to the House and opening the box - I had a cartridge 564, but it is the double-wide (same width as the XL) which does not fit into the left most 564 black space.

  Rule #3 of the customer service: truth in labelling.

  Rule #4 of the customer service: don't waste my time

  Article #5 of the customer service: do not take my money to a good or a service, you can provide.

  What is my next move? PS, I would like to print in ten minutes!

  I've owned many HP printers (they seem to last a year or two).  The absence of a satisfactory response, the following printer I buy will be NOT by HP.

  Article #6 of the customer service: you can annoy your customer only so many times before becoming a customer of your competitor.

  Thoughts?

  Hello

  The narrow black is black ink but not black (confusing isn't it). It's the Photo ink cartridge (it has a camera on her symbol) and says clearly "Does NOT replace the HP 564 black" which is the biggest:

  

  Hope this helps

• HP Photosmart C309A: black ink does not print - print head prints correctly to a different printer

  Black does not print. (All HP inks) Replaced the black head - has still not printing.  Tested in an another HPprinter - head works very well.

  Please answer - is there a software, cabling, physical issue with the black only?  (Tried to restart the printer and cleaning already)

  Hi @KenKrieger,

  I understand that you are having problems with the black does not print, you have replaced the printhead to another printer and it prints fine. I want to help you.

  I'm assuming that you used the same cartridges in the print head when you try them in another printer, let me know if you didn't like it.

  Given that the new printhead works in another unit, it seems that it would be a problem with the hardware with the printer and it would need to be repaired.

  I have provided all the documentation for this problem, probably all of the steps have been made previously.

  Documentation to solve the black does not print:

  Printer prints a blank Page or does not print black or color ink for the HP Photosmart Premium C309a...

  This document provides instructions to manually clean the contacts of the cartridge.

  ' Ink cartridge problem - following ink cartridges seems to be missing or corrupt "Message say...

  Here is a document to manually clean the print head.

  'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer...

  For more assistance, please contact HP support . Check the model number and the form to receive a file number for faster assistance.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• All-in-one Photosmart HP 7510: Photosmart 7510 - black ink cartridge print does not, but the tests are very well

  All the test prints are very good.  I have cleaned the print heads, broken cartridges.  I just replaced all the yesterday.

  Today, I can't print black.  The documents are great dimmed or blank pages come out.  I use a MacBook 2007, 10.6.8.  What else do you need to know?

  Thanks in advance!

  Hey @jas493,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see you have a recurring problem of print quality with your HP Photosmart 7510 e-all-in-one printer.  I want to help you with this.

  What you describe, it seems that you tried all HP recommended troubleshooting steps.  Fortunately, given that your printer has a removable printhead, there are some other steps you can take to address the issue:

  Check the status of print head warranty

   

• Photosmart B010 black ink cartridge not working not not after replacing

  I print color but not black after the replacement of the cartridge. What can I do?

  Hi glennbelgium,

  I have linked a document with good to take troubleshooting steps.  Click here  The name of this document is not exactly on the point, but the steps are on point.  I could start by checking that you do not have low ink cartridges and replace those who are weak.  When you get to the step to clean the printhead , I'd do this process 2 or 3 times if necessary.

  Let me know how it goes.

  Good luck!

• Photosmart 3310 - black ink will not print

  I replaced the black cartridge twice. All other color cartridges are full.

  Self-test report prints a few small black lines of points, and all the colored boxes are OK.

  Properties Print/print a test page shows the right Windows logo, and still some faint black lines.

  I did a clean print head, no change.

  Help!

  Found the answer here:

  http://www.fixyourownprinter.com/forums/inkjet/55519

• HP Photosmart Premium C309: printer cannot print black ink (it's a new cartridge).

  Hi everyone, I hope someone can help me troubleshoot my printer.

  yesterday, I installed a brand new authentic ink cartridge of HP for printer HP C309 photosmart premium.

  The ink level for black on the printer is full, my other levels of color ink is low, but that should not affect something because I never print in black and white for the documents from the school.

  I tried to print black-and-white documents and the printer is fading the black in and out and sometimes not black at all, despite the fact that I have installed a new black ink cartridge.

  I tried:

  (1) align the printer cartridges through the tool on printer settings (this alignment failed 2 times, always without success)

  (2) cleaning of the print head through tool on printer settings (tried this 3 times and still no improvement)

  Any other suggestions?

  Hi @plutolover2011

  I want to help you to be able to print again. I understand your color cartridges work, but it's not black ink.  Please start with the procedure described in the following document; Printer prints a blank Page or does not print black or color ink for HP Photosmart Premium C309a the C309c all-in-One

  If you have performed all the steps in the document above and the problem persists, not one of HPs, my personal recommendation is to use the solution put forward in the next video.  I suggest that if the printhead and the printer he are out of warranty.  Hot water rinse printhead - HP ink printers of the series with removable head.

  I have recommended this solution to others and have been successful, but I can't guarantee that this will solve the problem, it is a term of type line of effort. I hope it helps.

  PaganC wrote:

• Black ink cartridge HP Photosmart C309 to print not

  All of a sudden my printer does not print any black.  I have cleaned the print head (by using tools of the printer), came out of the cartridge and shook to see if he has really ink in it (printer says that it is complete), and it spend it.  The printer has been used regularly - it's not dry.  I tried to print the "status report" and the only thing that prints is the ink supply photos.  The thick black cartridge shows nothing, as if the cartridge is empty.  Can anyone help?

  Hi all

  my HP Photosmart Premium C309a was partially by printing in black and white only, when black has failed. I thought that the startup ink level may have been wrong on the front panel, so I bought a new black ink cartridge. Same problem and so I found this forum. I did a clean cartridge and the black began to work again. It is certainly a matter of keep an eye, and not one I am happy to know. My printer is only 1 month.