Photosmart 7520: Black ink not printing

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• Photosmart 7520 black does not print after replacement

  Black ink that came in my 7520 missed today. I replaced it (with 564xl) but it stopped printing black completely. I went through the countless pages online, 'help' clean cartridges, etc., etc., etc. and have had no luck getting to print in black again. At this point, I burn money on color because of all the pages print diagnostic quality inks I printed.

  Anyone has any ideas to fix this? I've had this printer a few months. What a shame if it's already broken.

  Sorry about that, here's Bob tip for soaking the print head...

  1. Get a pan and put 1/2 "of very hot (not boiling) water in the bottom.
  2. Then, remove all ink cartridges, then remove the print head Assembly.
  3. Gently put the printhead nozzles down in water and soak for 5 minutes.
  4. Remove the print head and gently dry the electrical contacts.
  5. Put the print head in the printer and then reinstall the ink cartridges.

• Photosmart HP 7520: HP Photosmart 7520 black does not print

  Message from the printer indicates low black & while a replacement cartridge was ready for installation. When no black was printing, replaced by a new HP black cartridge.

  After several cleanings, etc, no black is printing. Had to change document to the Navy to complete the work.

  Try here.

  http://support.HP.com/us-en/product/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5199462/document/c04770092/

  Let us know.

• HP Photosmart C6180 Magenta Ink not printing

  error message: no

  description of the problem: Magenta Ink not print not EXCEPT on the page that prints after aligning the print cartridge printing is performed. At the bottom of this page, the bars of yellow, Cyan and Magenta print perfectly, just like the mixture of the color shown in the colorful bird printed below the bars.

  Self Test Diagnostic Page is printed with bars No. Light Magenta or Magenta, under print quality model. State of ink and level for both shows like OK magenta and 100%

  Troubleshooting: I ran repeated cycles of head cleaning and aligning the print cartridge print without changing the output. The page that prints after cleaning has NO magenta bars or lines. Seems the page that prints after alignment. Via e-mail support, I was directed to perform a complete reset "semi" and "the NVM reset" - neither of these had no effect. Magenta inks have been replaced, but the problem persists.

  Exchange: the printer had not been used for several months.

  My printer started working. It had been disconnected and sitting for several months. I turned it to try the HP solutions (below) and found that it worked - I had nothing to do!  In any case, I hope this can help some of you with similar problems:

  Hello
  
  Thank you for contacting HP Total Care.
  
  I'm Vivian of HP Total care for all-in-One products, and this response is in what regards the problem with HP Photosmart C6180 all-in-One Printer.
  
  Of your mail, I understand you have a HP Photosmart C6180 all-in-One Printer. Currently, you have a problem in which the printer prints in magenta only on the alignment page and not even on the test page.
  
  I am aware of the importance of the issue and will give you the appropriate information. I need your cooperation and appreciate your efforts to resolve the issue.
  
  First of all I want to thank you for the link, I'll take that as a feedback and will forward it to the concerned Department. However it is not a known, issue because in this case, HP will take immediate action and make sure that defective cartridges do not reach the market.
  
  Please try the following troubleshooting steps. I assure you that those measures would solve the problem.
  
  I ask you to check if you have the same problem with the copy as function. If the printer copy very well magenta do not perform one of the steps given and please get back to us for further assistance. However if you encounter the same problem with the copy as well please continue with the provided steps.
  
  First step: clean the copper contacts.
  
  (1) take a lint cloth or a cotton ball, it wet with water.
  (2) clean the cartridge copper contacts.
  (3) you have the same type of copper on the printer also, contacts if you are able to reach their own contacts in copper on the printer also.
  (4) reinstall the cartridge in its housing.
  (5) when the printer is on, unplug the power cord from the printer.
  (6) press and hold the power button for about 30 seconds.
  (7) re plug the power cord into the printer and the printer.
  
  If the problem persists, proceed to the next step.
  
  Step 2: Perform a drain of power on the printer.
  
  (1) remove the power cord from the product
  (2) press and hold the power button for about a minute (while the power cord is not connected to the printer).
  (3) release the button.
  (4) connect the power cord to the product
  (5) use the button to turn the product on.
  
  Connect the printer to the computer and check; If the problem persists, proceed to the next step.
  
  Step 3: Reset the printer to the factory settings.
  
  (1) use the button to turn the product on.
  (2) remove the power cord from the product
  (3) press and hold the # and 6 buttons.
  (4) while now buttons, plug the power cord to the product
  (5) to continue to press the buttons for about 30 seconds.
  (6) use the button to turn the product on.
  (7) if these steps do not resolve the problem, it will be a hardware problem with the printer in this case I suggest you take the printer to the nearest authorized Service Provider for the service.
  
  Please follow these steps and get back to us with the results, if you need more help, please reply to this message and we will be happy to help you further.
  
  We look forward to hear from you.
  
  For more information on keep your HP and Compaq products up and running, please visit our Web site at:
  
  http://www.HP.com/go/TotalCare

  ALSO:

  If the printer performs the color copy and you get magenta on the copy, it is obvious that the printer works fine, it's a software problem. I ask you to try the following steps, depending on your convenience and get back to us with the results.
  
  First step: reset the printing system
  
  To use the reset printing system feature, follow these steps:
  
  1. in the Finder, choose utilities from the menu reach.
  2. open the printer setup utility.
  3. in the printer setup utility menu, choose Reset Printing System.
  4. click on reset.
  
  Second step: check/repair disk permissions
  
  Click on Go tab in the top menu bar.
  Select the utilities tab.
  Click disk utility.
  Once disk utility appears, select the drive and click the check permissions.
  
  This can take a long time to complete as the Mac will try to check all permissions to the hard drive.
  Now click on the tab authorization to repair disc.
  
  This can take a long time to complete as the Mac will try to repair all permissions to the hard drive.
  Once Permission to disk check is complete, restart the Mac
  
  Step 3: Add the printer again
  
  1. click the Apple on the top of the left hand button.
  2. click on Preferences system, window system preferences will open.
  3. click on the printers and faxes icon.
  4. click on add the symbol on the bottom of the left hand.
  5. you see your printer in the list, select it and click Add on the right side.
  
  Please, do the following and get home with the results, for further assistance please get back to us, we will be happy to help you.
  For more information on keep your HP and Compaq products up and running, please visit our Web site
  to:
  http://www.HP.com/go/TotalCare

• Ink HP Photosmart B209 black does not print!

  My printer was working fine just a week ago, but then black ink started all disappeared or simply would not print at all. I thought that the ink must be low, so I changed the cartridge. It is still not printing black. The other colors work fine however. I tried realignment, clean the print heads, check if there's any packing left cartridges, etc. I couldn't find anything that worked. Help, please!

  I had the impression for only 2 years and it is the first issue I've had with her.

  YES! I just figured out what was going on. I thought I had cleaned the print head, but it turns out that I don't have. I was playing around with the touch screen which is on the printer and under Tools, I found an option that says clean print head. I chose this and it print a sample page with all of the ink black included. Just in time to print articles for my paper that tonight. I hope this helps!

• Photosmart 7520: black ink

  The smaller of the two blak ink cartridges (564).

  I have been using my 7520 and replace cartridges if necessary.  Even though I have four new cartridges (including the 564 Black XL - I get an error message.  Than the smallest is 564 black ink.  May be the case.  So what?  That's why I th 564 XL Black installed - or so I thought!

  I can print, however, I get the annoying "you have a cartridge not HP pirated or a cartridge empty" whenever I print.  Rule #1 the customer service - do not criminalise your client.

  I removed the empty cartrdige, but can not print at all.

  Rule #2 of the customer service: do not refuse service when your client does everything correctly (for example, in fact have four new cartridges installed)

  I went to Staples and bought another set of ink (which inclouded all three colors and a cartridge 564XL).  However, as I noticed that I need the ordinary, not XL - I bought a box marked 564 black, believing that he would be the right cartridge.  However, after the return to the House and opening the box - I had a cartridge 564, but it is the double-wide (same width as the XL) which does not fit into the left most 564 black space.

  Rule #3 of the customer service: truth in labelling.

  Rule #4 of the customer service: don't waste my time

  Article #5 of the customer service: do not take my money to a good or a service, you can provide.

  What is my next move? PS, I would like to print in ten minutes!

  I've owned many HP printers (they seem to last a year or two).  The absence of a satisfactory response, the following printer I buy will be NOT by HP.

  Article #6 of the customer service: you can annoy your customer only so many times before becoming a customer of your competitor.

  Thoughts?

  Hello

  The narrow black is black ink but not black (confusing isn't it). It's the Photo ink cartridge (it has a camera on her symbol) and says clearly "Does NOT replace the HP 564 black" which is the biggest:

  

  Hope this helps

• HP Photosmart 7520 series will not print from laptop

  Printer not print HP Pavilion dm4. Error message is the driver problem Microsoft Teredo Tunneling adapter with an error code of 10. Help, please!

  Hello

  Please try the hotfix o instructions to the following address:

  http://appuals.com/Microsoft-Teredo-tunneling-adapter/

  Kind regards.

• All-in-one Photosmart HP 7510: Photosmart 7510 - black ink cartridge print does not, but the tests are very well

  All the test prints are very good.  I have cleaned the print heads, broken cartridges.  I just replaced all the yesterday.

  Today, I can't print black.  The documents are great dimmed or blank pages come out.  I use a MacBook 2007, 10.6.8.  What else do you need to know?

  Thanks in advance!

  Hey @jas493,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see you have a recurring problem of print quality with your HP Photosmart 7510 e-all-in-one printer.  I want to help you with this.

  What you describe, it seems that you tried all HP recommended troubleshooting steps.  Fortunately, given that your printer has a removable printhead, there are some other steps you can take to address the issue:

  Check the status of print head warranty

   

• Photosmart B110A black does not print

  Hi, I have a photosmart B110A and black stopped printing.  Was working fine before this problem.

  A lot of ink but I have replace the cartridge with a new one and same problem.  A ran all alignment head cleaning tests, etc. Reinstall the cartridge.  Clean the vent on the top of the cartridge.  Powered on.  Still nothing.

  Is there a solution to this problem?

  Hi Ciara

  Thank you very much, this seems to have solved the problem.  Although I have consumed a lot of ink there are now no remains in the cartridges that I will need to replace before I can be 100%

  Thanks again

• Photosmart 7520e: black ink cartridge doesn't work on Photosmart 7520e

  Black ink cartridge stopped working.  I replaced the cartridge with a new cartridge, HP 564 XL.  Used printer clean print head and Align tools.  Received message 'alignment failed.  Cartiridges are defined for quality parameters' the printer is off guaranteed so no help from HP.  Does anyone have any suggestions as to what to do?

  Hi @aquaharry,

  Welcome to the Forums of HP Support! I see that you have recently changed the black cartridge on your HP Photosmart 7520 and now you cannot print. You get a "alignment failed.  Cartridges are defined for quality parameters "."

  I wish you continue troubleshooting here: color or black ink not print

  Complete all of THE steps and make sure that the cartridges are properly ventilated.

  What are the results, you are FTA now to complete a successful harmonization?

  This is a great question other clients may also wonder; Please click the "accept as Solution" if you think that this message has helped you, or could help others. You can easily say 'Thank you' by pressing the "Thumbs up" icon.

• Black does not print

  OK, here's the problem and the remedies I've tried. Stopped printing in black, had half a black, but even when changed ink cartridge (all HP cartridges). Didn't work, cleaning print head, did not. Latest version of the re-load software from HP, has not helped. It prints nothing black but grey. And add to this problem, I keep getting message of paper when the paper tray has paper, rolls will pick up a sheet, stops and load paper guest turns. Have unplugged and reset with #3 without change. This has been a Fatima. Help!

  I talked to the support technique hp my black ink not printing not trouble. No technical support suggests to take;

  1. remove the black print cartridge on the location of the cartridge and gentle clean the wide screen inside the location of the cartridge with a cloth provide (like a handkerchief).

  2 - Insert the black cartridge and print an alignment test page

  3 - If the alignment test page (showing the cyan ink) printing, this clearly indicates that you do not have a problem of printing ink but it does not indicate that you no longer have a printer to work according to the HP Technical Support. Claiming that the trucking for cartridges is damaged.

  If you have any questions about this, you can call HP to the 1-800-474-6896 they will be happy to replace this printer with a reconditioned printer that is a printer, that it comes from another bank (excess inventory) which is out of the box by the provider (HP) and sent to their technical service for refurbishment for use of HP. They are reasonably priced anywhere from $ 98 to $ 150 depending on the model. If you decide to replace your printer I'd get the guarantee of $1.00 for two years like this if you have the same problems, they will replace the free printer. Oh I mentioned that you can still use the ink cartridges even if you order a product that can take the same cartridge that belongs to you. Shipping is approximately 7 working days. HP will give you a tracking number for printer and warranty.

• PHOTOSMART HP 6520 does not print black. And the ink levels estimated for the other inks are not correct.

  Hi, I bought my photosmart Hp 6520 year last, October. But it is no more print black after replacing ink twice. I tried to clean the print head with water and tried "clean print head" in tools, does not solve the problem...

  What is wired is that I bought 4 new 564 inks the hp of the target 2 days ago, printed only less than 10 pages to see if the problem is resolved. Then my printer told me that the cartridge is too low... Is this possible?

  It makes me crazy now... What is even worse, I used a tool to detect my printer, and he said that is no longer under warranty... But he was only 9 months... How can I solve this problem? Thank you.

  The document here can help solve the black does not print on your Photosmart 6520.  Be sure to check the vents, as on the three solution.

  If this does not resolve the issue I suggest you call HP (1-800-HPINVENt to the United States, see here for details by the way).  The warranty online tool is an estimate, they will have a process of updated the status of the guarantee if necessary.

• HP Photosmart C309A: black ink does not print - print head prints correctly to a different printer

  Black does not print. (All HP inks) Replaced the black head - has still not printing.  Tested in an another HPprinter - head works very well.

  Please answer - is there a software, cabling, physical issue with the black only?  (Tried to restart the printer and cleaning already)

  Hi @KenKrieger,

  I understand that you are having problems with the black does not print, you have replaced the printhead to another printer and it prints fine. I want to help you.

  I'm assuming that you used the same cartridges in the print head when you try them in another printer, let me know if you didn't like it.

  Given that the new printhead works in another unit, it seems that it would be a problem with the hardware with the printer and it would need to be repaired.

  I have provided all the documentation for this problem, probably all of the steps have been made previously.

  Documentation to solve the black does not print:

  Printer prints a blank Page or does not print black or color ink for the HP Photosmart Premium C309a...

  This document provides instructions to manually clean the contacts of the cartridge.

  ' Ink cartridge problem - following ink cartridges seems to be missing or corrupt "Message say...

  Here is a document to manually clean the print head.

  'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer...

  For more assistance, please contact HP support . Check the model number and the form to receive a file number for faster assistance.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• HP Photosmart c309a ink cartridge black will not print

  I have a HP Photosmart model # 309 has all-in-One and now my black ink stopped printing. I ran all the tests; That is to say, aligned printheads, printheads cleaned, print a Diagnostic page and print a test without result page. My color will be printed, but when I try to print something from the internet or other, print the colors and the background is so low in black, it's unreadable. Hope you have solved the problem. My black ink shows that it is half full. My printer is 14 months old. Help.

  This widget could not be displayed.

• Why my PhotoSmart 7520 uses color to print black text?

  I noticed when I print the page "Print diagnostic quality", the printer uses the color cartridges to print text in black instead of the black cartridge "pure".  It is a loss of the color of the inks.  How can I get the printer (7520) to use the black cartridge for all black text?

  Thank you

  JayTee007

  The diagnosis page uses a mixture of color and black inks to print the text on the page.  This is so that the diagnostic information can be read, even if the black part does not work.  The behavior on the page of diagnosis does not reflect how normal text is printed.

  Note that if the photo paper is selected in the selection of media the printer will use only the color inks and photo to print black same text as black pigmented ink is not compatible with photo paper.