HP Photosmart Premium C309: printer cannot print black ink (it's a new cartridge).

Similar Questions

• HP Photosmart Premium C309 printer needs help with the iPad

  Hello

  I'm a bit confused about what printers are supported by the new AirPrint Apple via the iPad.

  I have a so-called ePrinter Wireless: HP Photosmart Premium C309g-m, which can not be found on iPad by Airprint.

  This printer is using the Airprint?

  List of HP a Photosmart Premium e - AiO (B310), but I'm not sure if it is the same printer and what vs B310 C309 printer same or different?

  If my C309 actually supported Airprint - why it doesn't work with Airprint?

  C309 is not supported - will be when it happens and how?

  concerning

  Michael Iversen

  We can always use c309g printer with the iPad. All what we need to do is install HP iPrint app iPad and use it to print as the printer must be connected wireless.

  iPrint - iPhone, iPad, iPod

  http://support.HP.com/us-en/document/c01616126

  iPrint - Windows mobile, Nokia, Android

  http://support.HP.com/us-en/document/c01931972

  About AirPrint, visit the following link for printers taken in charge from now on and how to use it:

  http://support.Apple.com/kb/HT4356

• Photosmart HP 6520 - printing black ink does not after having been replaced

  I replaced all 4 cartridges in my printer and tried to print a form, but the black ink is not printing. Thinking perhaps that I bought a defective cartridge, I bought another but I'll always have the same problem. It's the first time that I had to replace my cartridges (remained originals in French - printer was purchased in December). I've never had problems before printing. Please help... desperately need my printer to work!

  Hi barbil,.

  This printer print head is not removable.

• HP Photosmart Premium C309 g: cannot install driver for C309 g on Windows 7 (64)

  After the download and launch the program, he "extracted" to 100%, then disappears.  The installer has simply never opens a dialogue window.  He continues to run forever.   Does anyone have a solution to this problem?

  I tried to clean up the registry by using the WinThruster and the Windows Fix - it, application software, but failed.

  Her pinter works well from other devices that are connected to the same network.

  I spend 2 days on this issue and, therefore, your help and support will be much appreciated!

  Best regards, Jan

  Hi @OpaJan

  Follow the steps below and check if it solves the problem:
  
  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Never select and confirm by clicking the button turn off.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
  7 restart your PC
  8. run the installation file and check all difference.
  9. Once you have finished, remember to open McAfee and re-enable real-time scanning.
  
  If the steps above does not help to solve the problem, open the Device Manager and devote the processor category, if you have an AMD processor trying to install the patch below:
  http://ftp.HP.com/pub/softlib/software12/COL40390/OJ-98352-1/HPAMDC50PATCH.exe
  
  Kind regards
  Shlomi

• Photosmart Premium C309-g software thinks printer is already installed

  Since I installed Windows 8.1 scan my Photosmart Premium C309 printer would not work.  I deleted the printer and associated software.  When I try to reinstall the printer (from the original disk or downloaded files), the last installation screen.  The software considers that the printer is already installed.

  Hello @RGHolt ,

  Welcome to the Forums!

  I understand that you are having problems with the installation of your printer from the upgrade to Windows 8.1. Here's what I suggest:

  HP Officejet software and driver removal utility    (Run level 3 Uninstall to remove all the files)

  Reinstall the printer using the printer HP install wizard for Windows

  Let me know how it goes, hope it helps!

  Kind regards

• Can not get queue on Photosmart Premium c309

  I just installed a Photosmart Premium c309 printer, I connected through the USB line to a HP Pavilion which has Windows 7.  I just can't get anything to print.  Each document is in the queue and does not print.  The scanner function works fine, the copier on the printer function works very well.  I deleted and reinstalled the driver several times – both on the disc that came with the printer and a driver downloaded from the HP website.

  During installation, I am asked to choose a picture to print, there are in the print queue.  If I try to print a test page, it is in the print queue.  How can I get this to progress so that actual printing occurs?

  Update: I found the print diagnostic utility 3.0 on another page of this Web site.  Downloaded and installed, followed the instructions, and my problem was solved.

• HP Photosmart Premium C309g do not print black ink

  Hello

  My HP Photosmart Premium C309g (CD055A) will not print black ink even if the cartridge is full. He's going through the motions of printing but the pages come out blank. It prints colors, they are not as dark as before, so I know that black is not working. I have cleaned the print heads, turned off the printer, unplug the printer, restarted the computer, but nothing works. I get colors on the report of the print quality, but the printer status report comes out blank. I bought a new black ink cartridge (564XL) think the previous one was defective (levels showed a 75% ink) but I still have the same problem. Any suggestion would be appreciated. Thank you.

  Hey,.

  I see you have done some troubleshooting on the issue of the print quality that you are experiencing.  I would make sure you did all the troubleshooting steps available for your research problem in the document following the link.

  Print colors are the colors should not when the C309 Photosmart Premium printing.

  If you have completed all these steps, then I check the status of your printer warranty.  If it is out of warranty, you should consider the solution provided by Bob_Headrick in the thread found here.

  Hope this helps,

  Jason

• Photosmart C309 abruptly stopped, printing black ink (any solution?)

  My HP Photosmart Premium C309 suddenly stopped printing black.

  Everyone recognizes this problem and has a solution?

  I tried to unplug the power plug, power switch, cleaning of the printheads several times (manually), cartridge to give a little air, checked the connections, replacement of cartridge again. Nothing helps.

  Browse the internet: it seems that this problem occurs with the most HP printers.

  See for example: some forum someone temporarily solves the problem by performing cleaning operations for (more than) 7 times, which cost five new cartridges to replace, and after a month or if the problem recurs.

  I wouldn't do this because I don't want to empty an another XL cartridge and then discover the problem recurs.

  The printer (bought in April 2010) is connected through the USB port on a Mac Pro 8Core with OS - X 10.6 (I always use only paper HP and HP original cartridges)

  Thanks for your help in advance.

  Y.S.,

  This "Absolutely" worked for my c309! He started printing gray yesterday, then I finally got the blank pages. My first thought was that HP has screwed me again! lol but I tried the post above... I have unplugged the printer for more than 25 seconds, held down the 3 and # buttons simultaneously for another 25 dry more plugged in printer and now the buttons down then made for another 25 sec.  Had to reset the lang. and the country, but after a few minutes he printed a perfect test page and I was able to print all my docs now!  It was a solution easy vs on the removal of the water and heads/cartridge, etc.  I would try this first and if it doesn't work, then you can try other patches. Thank you!!!  Good luck!

  Erisso wrote:
  

  HP Photosmart Premium C309 didn't not print black

  You have this problem too, black wouldn't pring but would be printed dark gray?

  What I did and it worked has been reset to the factory settings, unpluging the printer during ± 25 seconds

  3 and # for and other 25 seconds went and after pitting power back on

  then re-registering your setting, all wet very well

  Jumps, this will help others

• HP Photosmart Premium C410a: printer not printing black

  Printer prints is not black.  Cleaning print head.  New cartridges, printhead replaced, will be always not print black.

  Try these videos Youtube here.

  https://www.YouTube.com/results?search_query=Photosmart+premium+C410a+print+head

  Find out more if necessary.  If no joy, your printer is toast.

• Photosmart Premium C309-g: the drivers and the printer software will not be installed.

  My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.

  A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
  ~ Nelson Mandela

  Welcome to the HP Forums @GarfieldFan1969,

  I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!

  First step: clean boot, restart the PC and try the install again.

  1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
  On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.

  2. now, choose Selective startup

  3. Remove the check of the Load Startup items

  4. click on the Services tab

  5. check "hide all Microsoft Services" and then click on disable all

  6. click apply , then OK

  7 restart the PC and temporarily disable firewalls or antivirus programs

  8 run the Installation Wizard for Windows HP printer to install the printer

  9 turn on the firewall and start services

  Second step: you unregister and re-register the Windows Installer Service:

  1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
  2. at the command prompt, type msiexec /Unregister , and then press ENTER.
  3. at the command prompt, type msiexec/regserver, and then press ENTER.
  4. at the command prompt, type exit and press ENTER to close the command prompt.
  5. run the Wizard for Windows HP printer installation

  Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
  1. go to start
  2. type CMD
  3 right-click and run as administrator
  4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')

  You may need to run this upward to 3 times to solve all the problems

  When finished, it will say one of three things
  Windows did not find any breach of integrity (a good thing)
  Windows resource protection found corrupt files and repair the (good)
  Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

  Try to reinstall the printer.

  Step 4: activate the built-in Windows administrator account

  source

  1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).

  Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.

  

  2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.

  

  3. now type the following command:

  NET user administrator / Active: Yes

  

  4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.

  (Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)

  

  You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.

  Try to reinstall the printer.

  

  Testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• Photosmart Premium C309: Faulty Error Message prevents printing.

  4-5 years used as stand-alone Copier only - NOT connected to a computer.  Was working fine, but 2 months ago got the error message "load paper into the main tray ' although the right type paper and the amount is loaded correctly.  Message and flashing lights must be cancelled manually.  Monitoring troubleshooting instructions re: loading, jams etc exactly as HP comes with paper unit.  Best Buy, a retailer, n 't printer repairs.  I followed the instructions on the page re HP online support: cleaning of the rollers - power of EXACTLY, but still does not print because the paper tray think is empty.  HP says they can't stand any more of this product.  I know that these printers are cheap these days, but it seems a waste just throw something out when the solution is perhaps a minor (but unknown!) fix.  Any ideas anyone?

  Hi @RLE41,

  Welcome to the community of HP,

  I understand your Photosmart Premium C309 gives you an error "on paper" and the printer does not pick up paper.

  Looks like you have exhausted all troubleshooting solutions available for this issue. All I can recommend is to contact HP telephone support to see about a replacement or upgrade.

  Contact HP:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

  Good luck with your printer.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• HP Photosmart Premium C309 wireless, can't print emails, but all the rest print on HP laptop

  I can print anything on my HP laptop, but I can't print emails from my wireless HP Photosmart Premium C309. What could be the cause?

  OK, the printer is connected to your router fine, so the problem is probably in your PC.

  I recommend you to uninstall the HP software (with uninstalling HP), reboot, then download the latest version of the software for your printer from the "Support & drivers" link at the top of this page.

• Windows XP Home Edition needs driver for HP Photosmart Premium C309 of Web n - s printer.

  I can't find my installation disc for my all in a Web of Photosmart Premium c309 n - a printer. How can I get the driver for Windows XP Home Edition? My new wife added her Windows computer to my Mac household, who loves the printer very well.

  Used to be able to get the drivers on the web for free, but I have not tried for a decade or so & manage. Any help would be much appreciated.

  Thank you!

  Carl

  Hello

  Please download and install the package on your Windows XP-based computer:

  http://ftp.HP.com/pub/softlib/software11/COL29708/MP-73722-3/PS_AIO_06_C309n-s_USW_Full_Win_enu_140_175.exe

  Kind regards.

• Print via Wi - Fi on Photosmart Premium C309 connection problem on an iMac and MacBook Pro

  Hi all

  I just bought and installed a Photosmart Premium C309.

  I am running the latest Mac OS 10.6.5 on two computers: an IMac and a MacBook Pro.

  The printer software installation went well and I was able to print via USB cable.

  Then I connected the printer to my wireless network (Modem-Router: Fritz!) Box Fon WLAN), again without problems.

  I printed out a page of the control panel the printer network Test and got "no problems found. Congratulations on the successful your printer wireless installation.

  But when I tried to print via the wireless network, I continued to get "printer offline".

  I have disabled the firewall on the computer but no joy.

  Now, I'm unable to print via the USB port that the printer is "offline".

  Help!

  Thank you

  Problem solved! It has to do with Hello.

  When you set up the printer with the HP installation wizard must install the Hello printer drivers when you are prompted to choose the drivers. Simple.

  Thank you.

• Photosmart 5520 cannot get black ink to print

  I have successfully install a new black ink cartridge 564 in the photosmart printer 5520. It will print no black ink. However when I print a report of diagnostic quality printing black ink will print the words and rectangle boxes.  On the report there are 4 boxes, one for each color boxes, cyan, magenta and yellow are filled in with each respective color, howerer the black box is empty or the color of the white paper. My estimated black ink gauge says it is almost full. Can some help me?

   I have down loaded new updates and now my ink as been solved problem.