HP Photosmart C4640 photo printing problem

Whenever I want to print a picture, it always comes out wrong. Only half or 75% of the photo is printed on the paper. I print almost always 4X6s. I also vertical lines appear in the photo, there is ink on the back of the photo paper. I once before changed both ink cartridges and had the printer align them (came out as normal). I recently updated my OS to Windows 8.1 and uninstalled and reinstalled the printer for this OS. I printed in color and in black and white to see if that makes a difference, and it's not. Any help would be greatly appreciated!

Hello Spain710,

Welcome to the Forums of HP Support!

It seems to me that this would help C4640 rollers must be cleaned with the lines on the paper and the missing part of the pictures.

Here is a link to the proposed HP C4700 series printer roller cleaning troubleshooting: Error Message "on paper" and the printer is not Pick Up or paper feed.

I hope this helps and if not, please reply back and I consider this further.

Tags: HP Printers

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