Missing print head

I have a hp photosmart 5510 and Hp sent me a replacement due to a different problem.  When I plugged it in for the first time I get an error message saying print head is missing. I tried troubleshooting on their website and nothing has helped.

Does anyone have this problem before?

I'd take a glance at this document .  If the steps in the document below doesn't solve your problem then contact Hp.   I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call. Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

Tags: HP Printers

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