HP Photosmart & Printer Wizard

I have a laptop running Windows 8.1. I noticed that I don't have Printer Wizard for the photosmart. I removed the printer and downloaded the driver again. It appears after the download, but then it disappears. When I double click on the HP icon, I get a screen of connection options. I am computer usingthis wireless and my connection works fine. I also downloaded the driver and the software for a new 2540 Deskjet. No problem. What should I do?

Helen

Hi Helen,

I'd be more than happy to help you with this. From your description, I understand the Printer Wizard is missing, but when you install the software appears and disappears! Let's try another approach. Complete the following steps. Even if you already have one of these steps, I ask that you perform again to ensure that they are in order, they are presented. Thank you.

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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