HP printer is not printing and a document is stuck in the queue

My printer is not printing and I can't cancel the document in the queue to start to print another document.  I had this problem before and I fixed it, but I can't understand how to on this subject again.  I unplugged the printer and I tried refreshing, but nothing has worked so far.  Any suggestions?



see if that helps




Tags: Windows

Similar Questions

  • Printing HP Officejet Pro 8600 stuck in the queue - Wireless Intermittent

    We have a HP Officejet Pro 8600 (CM947A) that we used it for several years without problem.  I use the version of Windows 7 Professional 64-bit.  We have two PC that print wireless.  There were several days of work began to get stuck in the print queue of the printer for both PC to print.  I can cancel the printing of the queue, but the next task will be stuck again.  I print Microsoft Word documents contain a single sentence.  The problem goes away if I restart the printer, but the problem comes back the next morning.  I have re-installed the software print and changed the channel on the router on channel 8 that uses the null in the region.  The printer firmware is up-to-date.  The HP printing software and doctor Scan has not solved the problem. The indicator on the right side of the printer's pale blue wireless is enabled when the problem occurs.  When print jobs are stuck in the queue, I can not connect to the printer by typing the IP address in a browser window.

    This problem has been resolved by the above phone support number.  We have solved the problem by changing the encryption on the router to WPA2 to WPA + WPA2.   The router is a Belkin Wireless G Plus MIMO Router P57746-B.

  • printer crashes after printing 1-2... stuck in the queue of work

    Just installed HP printer and have a recurring issue.  I can send 1-3 print jobs to the printer and print correctly.  Then, the next task will be stuck in the queue and I can't remove it.  If I restart the computer, the print job goes through then the computer restarts... allowing me to print a few pages before it crashes again.  I tried the process step 10 HP to resolve problems printing, but in vain.  I am running Windows 7 and it's a HP LaserJet aio color 200 printer.  Using a USB connection.  Thanks in advance.

    I'm baaaack!

    I finally got this printer to work by uninstalling the software once again, then set up to work wireless.  Not sure if reloading is or if there is a problem with the USB cable...

  • Print jobs that are often stuck in the queue

    HP Deskjet D1660

    HP ProBook 6475b platform

    OS/Ver Win 7 pro 64-bit

    8 GB RAM

    Processor four cores AMD 2.3 Mhz

    Just migrated to a new laptop; had the same problem on my old laptop with less memory. Already uninstalled & reinstalled local printer & USB connex driver

    Hi kp1555,

    HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.
  • I have trouble getting documents to print. My printer shows but is not printed and I have problems to open the documents. What should I do?

    My printer will print a demo and report, but freezes when I try to print a document or any other task. Most of the time when I try to open a document he invites me to open or save and when I select open it momentarily off and then immediately prompts you to open or save again. It does again and again and never opens. When I select record it indicates that the file already exists. I tried to unplug the computer and the printer and restart their but the problem persists. What can I do?

    Hello, Jsraine,

    To rule out malicious software, restart your computer and start typing the F8 key.  Select Mode safe mode with networking.  Disable the system restore where the malware is known to hide.  Re-activate when you are finished.

    How to turn on and off on system restore in Windows XP


    Download the following tool and run a scan complete


    When you're finished, restart Windows

    Start > type CMD

    Click on CMD and type sfc/scannow

    Press enter

    Note: There is a space between sfc and / scannow

    When you are finished, while remaining in the CMD window, type chkdsk /f /r

    Press enter

    You will see a message about the volume must be locked and you want to monitor during the recovery?

    Press y and press enter

    Restart the computer for the scan at startup

    When you are finished, you will find the results in Event Viewer > Windows Logs > application log

    Look for Winninet to see the results

    Start > type Services.msc

    Press enter

    Scroll down to print spooler

    Click with the right button on spooler and select stop

    Wait for Windows to stop the spooler

    Window close services

    Start > Control Panel > printers folder

    Right-click on the printer, and then select open

    You see all pending print jobs?

    Click the printer menu, and then select Cancel all Documents

    Close printers folder

    Start > right click on computer

    Select manage

    Select Device Manager in the left index

    Click on the + sign next to the IEEE... compatible printer

    Right-click on the printer and select uninstall

    Click on the + sign next to imaging devices

    Right-click on the printer and select uninstall

    Click on the + sign next to Bus USB controllers

    Right-click on the printer and select uninstall

    Close Device Manager

    Restart the computer

    Windows will reinstall drivers on reboot

    Go to the manufacturer's website and search for updated drivers

    Open the Services window

    Scroll down to print spooler

    Click with the right button on spooler

    Select restart

    Wait for Windows to start the spooler

    Close the Services window when you are finished

    Try printing again

  • Documents get stuck in the printer queue and I have to restart so that they print

    often, when I try to print a document or web page, or anything, the document will get stuck in the queue for the printer.  the printer will tell me 1 post pending but nothing prints.  I have to restart my computer to print the document.

    No answers so I'll try to help. I don't have a printer for many years. A practical tool, I used to use repeatedly put my printer icon on my desktop or in the taskbar. Try it! Go to Control Panel, open Printers and faxes, right click on your printer and choose Create shortcut and click Yes. Once on your desktop then drag it to the taskbar when you have a page open it will be more accessible. Open it and click on the printer and click Cancel all documents. From what I remember when the print queue of the printer is over load it won't print and clicking on cancel all documents throws to the queue. Check the menu options to set your preferences. I hope this helps!

  • Keeps print job stuck in the queue and is not over

    Mavericks OSX 10.9.2 running.  Whenever I have print the print job gets just stuck in the queue.  I already removed restart printer, uninstalled existing SW and downloaded and installed the current drivers and (v12.34.37) and always without success.

    Now my son also reports the same problem on his Macbook (I think it also unfolds 10.9.2.)

    Someone knows how to fix this?

    Hello MrRob,

    Sorry, you have problems with the printer queues.  I have a couple of things to do which should solve this problem quickly.

    The first is to reset the printing system.  This puts the system of Mac OS x to a default known good state.  This is a doc from Apple on how to do it.  http://support.apple.com/kb/PH14141.

    The second thing to do is to check/repair disk permissions.  I do this on a monthly basis and after each update.  Anytime something weird is happening, as a feature that allows to work is not, or the options are no longer available, etc..  I repaired disk permissions.  This is done via disk utility in the Applications/Utilities on your Mac folder.

    After doing both of those, restart your Mac and power cycle the printer, readd the printer to printers and Scanners and try again.

  • For Windows 7, it will not recognize my printer HP Color LaserJet 2600n as a printer, and I see no download on the HP site, all solutions?

    For Windows 7, it will not recognize my printer HP Color LaserJet 2600n as a printer, and I see no download on the HP site, all solutions?

    Hello DavePerdue,

    Thank you for your message.  Click HERE for your driver from the HP website.  It seems that it just took some time to get the driver online and available for download.
    See you soon

    Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

  • E HP Envy 7640 All-in-One-Sanchez: now, I have my documents stuck in the queue and I can get out. Help! I hate this printer...

    Whenever I change the paper (photo paper) when I get back to paper ordinary, it is immediately past offline or it gets stuck in the queue.  Now it is stuck in the queue.  Is it possible to get this printer to print without all these problems.  I am extremely illiterate on computers and this crazy.

    You helped me with "off connection" now can help you with this problem.  Thanks for the help, I really appreciate it.

    Hello @Sam141, greetings!

    Welcome to the HP support forums. I'd love to help you with your printing problems with your printer Envy 7640.

    I understand that you are a new user with this printer, that's why I suggest using an automated tool to correct this and many other common printer related issues.

    Go to http://hp.care/2bZ9w2q to download and install HP print and scan the doctor. This tool will be quickly and automatically perform several tasks resolution known problems for this problem. You can save this for future issues you can still.

    Please let me know if that solves the problem, or if you need assistance.

    See you soon

    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

  • HP envy 4502: point stuck in the queue does not print anything, tried to delete and always blocked

    tried to remove the item to print several times, still stuck, unable to print anything now

    HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning.

    Download and run printing HP and doctor Scan quickly and automatically perform several tasks of troubleshooting.

    When you click this link, HP Print and Scan Doctor is downloaded using the download of your Internet browser capabilities.

  • Everything I print gets stuck in the queue, but the document is printed


    I installed a printer on a pc windows 7 64. Everything I print gets stuck in the queue, but the document is printed. The printer is on the network, I tried to restart the spooler and erased the record of the spooler, but perisisted of the question, given that the document gets stuck, no other agency will be able to print, remove the paper and print again to print but the file gets stuck again on the queue. I tried to change the IP address, but the same thing happened. Can someone help me?

    Hi, Omorguz,

    Printer brand and model, if you please.

    Start > run > type services.msc

    Press enter

    Scroll down to print spooler

    Select stop

    Let Windows stop the spooler

    Control Panel > printers and Faxes folder

    Right-click on the printer icon, then select open

    If you see pending orders in the queue, select the

    Click file > cancel all Documents

    If a job shows the deletion, but never finished, open the command prompt window

    Start > run > type cmd

    Press Ok

    Enter Net Stop Spooler

    Press enter

    Wait for the DOS window opens and is

    Open the command prompt window

    Type Net Start Spooler

    Press enter

    If that does not cancel the print job:

    Your directory of spools Windows XP is located at


    It will usually contain files like these:

    FP00008. SHD

    There are two files for each remaining print job.  Just delete these and restart the computer.  Your queue should now be provisioned.

    If you are printing over a network, and the queue is not clear after the above steps:

    Go to the computer that has the shared printer connected and perform steps 1 & 2 above.

    If this does not work, then go to the computer when he was sent to the printing of the task and perform the steps 1 & 2 on this computer.

    Run chkdsk

    Start > run > type CMD

    Press Ok

    Type C: chkdsk/r/f

    Press enter

    You will receive a message re: volume must be locked and you want to start scanning reboot?  Press y and press enter

    Type Exit to close the CMD window

    Restart the computer for the scan at startup

    This will check the integrity of your data on the hard drive of computer as well as find and fix errors that could corrupt your data or program files.

    I even recommend that you uninstall the printer and when you are done uninstalling, restart computer.

    When you reinstall the printer, reinstall it using the compatibility mode

    How to install a hardware device using the compatibility mode driver.


    It works on Windows 7 Professional, comprehensive and business - Windows XP Mode - it's free

    It's the best of both worlds: the new Windows XP Mode allows you to run Windows XP older right on your Windows 7 desktop business software.


    e FAQ or choose a link from the top of this page.
  • I try to install the Lexmark 810 series printer and I am unable to find the driver to download information from the drive to?

    I try to install the Lexmark 810 series printer and I am unable to find the driver to download information from the drive to?

    Try to install a Windows Vista driver if there is no native driver Windows 7.

    You can also run the troubleshooting of the printer.

    Open the printer Troubleshooter

    Open the printer Troubleshooter by clicking the Start button, then Control Panel. In the search box, type troubleshooting, and then click Troubleshooting. Under hardware and sound, click on use printer.

    For more information, visit the below mentioned link:


    Printer problems: http://blogs.technet.com/b/markrussinovich/archive/2010/04/12/3324570.aspx

    Run the printer problems to: http://support.microsoft.com/gp/printing_problems?entrypoint=WHHT

    You can see the below mentioned links.





  • HP8100 print job stuck in the queue

    I have a print job stuck in the queue of my HP Officejet Pro 8100.  I tried to delete the file, but it's been blocked for a day and I can't print anything else, it seems as if the job locked up in the queue stops other jobs.

    I did the following:

    tried to delete the file-will not remove status said "deletion" for more than a day.

    power cycle

    connection direct USB printer

    power cycle - unplug the power cable, the power button for 1 minute - leaving only machine for 30 minutes.

    Nothing has worked so far.

    Help, please.

    Thank you



    Try the following.

    From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

    Restart the computer and you should find that the document has been deleted.

    Kind regards

    DP - K

  • HP officejet pro 8600 printer: print the job stuck in the queue for a printer hp officejet 8600

    I try to print a document on my 8600 pro hp officeject and printer, but it will not be printed because there is a print job stuck in the queue.  I tried to cancel the print job stuck but will not remove. I tried to turn off the printer, but it still won't delete. Can you tell me how to cancel a print job that is stuck in the queue?


    From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

    Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

    Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

    Restart the computer and you should find that the document has been deleted.

    Kind regards

    DP - K

  • HP2710 print jobs stuck in the queue even if test page prints

    I have a HP Photosmart 2710 all-in-one printer attached via the USB port of a laptop ASUS G73Jw running under Windows 7 64-bit. The printer worked fine with a Toshiba laptop running Windows XP 32-bit only. But now cling all the documents in the queue if thay are Word, pdf or Notepad. I tried everything I could find on the HP forums. I downloaded the last software update. I ran the diagnostics HPPDU utility. After that I ran this utility test page prints fine, but nothing else gets stuck in the queue. I obeyed different instructions to disconnect and reconnect the printer, do a reboot etc after running the diagnostic utility. I tried other 'solutions' various users have suggested, including disabling bidirectional printing, restarting the spooler service and directly without the print spooler. Nothing works.

    Given that I can print a test page I doubt that it is a mechanical problem. I suspect some sort of driver incompatibility. Because I downloaded the driver more once in frustration I think there could be pieces of drivers still present, although I can't view them with the uninstall command or the Device Manager. In fact, I can't find any file with any HP device software. Maybe it's because the driver is downloaded directly from Windows 7 when you do a Plug-and-Play.

    There are a large number of driver files under everything in the printer properties. But I don't know which driver files should be there.

    I'm about to trash this printer unless someone has an idea what to do.


    It could cause a conflict if the printer is stuck which occupies the port because it could block all communication with anything that is not this printer.  It may be something wrong with the way that ASUS manages virtual USB drivers, but I have not heard anything.  You might try to give them a call if you're really curious, just to see if they know anything.

Maybe you are looking for

  • Toshiba Stor.e Alu 2 1, 5 TB not rocognized Time Capsule

    Please tell me how to solve this problem:Apple Time Capsule don't see HARD drive while the computer MacBook Pro itself defines.I tried to format the drive in various formats, but the result is the same - drive is not visible!

  • Japanese Windows XP Pro installed to the English?

    Japanese Windows XP Pro installed, I need to work on it and I do not read Japanese, it is a multilingual download so I can temporarily change to the English?

  • F10 does not

    I have an Acer Aspire 5349-2592 running Windows 7.  It will not start.  I have a set of recovery discs and have tried to recover them using the standard process, start the computer and press F10 when the logo appears.  It does not help, I get the sta


    I can't find the code in the web page of the part to replace the keyboard cover. I found this code, but can't find the code and model of my Pavilion. This is the correct code? HP keyboard cover

  • driver ethernet HP vectra vt 400 only using vista homebasic

    Well, my problem is that I just put in windows Vista Home Basic on my computer children which is the painfully obsolete hp vectra vt400. the only thing that I have the perfect working condition model is the driver to get the addaptor ethernet edge to