HP sales (Off shore mumble mouth broken English addition)

Recently, I called your sales team and asked to extend my warranty on my HP Touchsmart PC 1050 520. I was initially connected with an agent based in the United States (United States!) but when he found out, I had a Touchsmart it redirect me to an agent who can BARELY speak English located in a third world shit hole.

So, anyway, I have never paid less $349 for an extension of my HP Care pack and was assured by the representative of the customer that there was an extension (and not a replacement). At least I think so cause she barely spoke English (you at HP don't think it's a joke? Of course, we know that you care. Someone spend the kind of money I merit the right to speak to an agent speaking AMERICAN ENGLISH). So I called back a few days later and was again directed opposite someone who speaks English to a guy in a shit hole of the third world who barely spoke English and asked about my warranty. He informed me that the EXTENSION was not really an extension, but it has actually replaced my standard guarantee of origin. Which means that I had for 9 months to a year that has already passed. So, essentially, I paid $ 350 for a 4-year warranty which has already been reduced to three years. If I had known this that I him would not do this purchase.

I'm not pleading with someone (anyone) with HP, who SPEAK ENGLISH AMERICAN, not broken third world shit hole mumbling 'English' to get in touch with me and explain it to me. I'm owner of 3 HP and considering any other Care Pack for those. Well, I was.

p.s., remaining positive that actually achieve something is done.

Hello thevertman:

Welcome to HP forum. Click on this link. http://shopping.HP.com/en_US/Home-Office/-/products/Care_Packs/care-packs-for-laptops/UN023A now goto need Wizard click on the green arrow and select chat with the commercial attaché. This will give you a live on the chat line. The hours are from 07:00 to 02:00 pm EST area USA. You can say that you never chat with put on their visor supper. It doesn't matter who talk you to you are allowed to talk to the higher ups. I'm sure that online sales chat representative will straighten the mess for you. While you are online, you can check your HP Support Assistant for the warranty status and make sure that your computer is updated with the correct state guarantee. Less online, they must use English.

Please click on Bravo if this solves your problem. Thank you frrw.

Tags: HP Desktops

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