HP simplepass not work on HP envy 15

Similar Questions

• Problem HP Simplepass not working on windows 8

  I upgraded my hp pavillion dv6 to windows 8, and now my pass simple hp does not work on windows 8. Any suggestions?

  Hi supershegz,

  It is not a SimplePass version that supports Windows 8 right now.  Not sure when or if it will be supported, but it comes to the current state.

  -wes

• HP Envy 15 t-j100: keyboard NOT working on HP Envy 15 t-j100 computer laptop

  Hi all!

  I have a HP ENVY 15 t-j100 Quad Edition CTO Notebook PC (ENERGY STAR), and most recently updated Windows 10 Saturday (a set of recommended updates), and after parts of the update on my keyboard no longer works. The bottom three rows of keys work fine, but the top row is 1) keys do not work, or 2) keys randomly type other keys (ex. The 'P' key types';  5, 6, t and touch still works well, the rest do nothing). I have Windows 10 build 1511 and connecting an external keyboard (wired and wireless) and keyboards work fine. I ran a system restore to remove all applications, while preserving my files yesterday with success, no improvement. I also cleaned the keyboard with air compressed and removed the oil on the surface with alcohol isopropyl (to friction) (of use). In addition, my updates are currently blocked at 39%. I have uninstalled/reinstalled the drivers for the keyboard through the devices, and update manager different drivers through the HP Web site. I also have many resets have little hard done to solve this problem.

  Any help to fix this would be appreciated! I don't know what to do!

  15 t - j100 REPAIR:

  Manual

  See p. 92. Keyboard replacement is only a little trickier on this model, I'm sorry to say. If you need assistance.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• Headphone Jack does not work on 27 Envy touchsmart PC (tilt)

  JVC headphones (that work on other devices) do not cancel on sound from the speakers on the 27 want to tilt.

  Normally, when you run the Tune up ask, uninstalling and installing updates is done by the application itself.

  Run the app and allow it to install the updates for you.

  What version of the Application of in-kind of HP? You may need to update.

  Try installing the next version. You may need to install it in compatibility mode.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=CP-110220-1&cc=us&DLC=en&LC=en&OS=4132&product=5299354&sw_lang=

• Click on the keypad does not work touch hp envy M6

  Hello

  I used to simply point to any element using the touchpad and a tab and it will open the item but now it has stopped working and I have to press the left hand.  Indices is greatly apprecaited

  Hello

  Thanks for getting back to me.  I got it to work.  I had to:

  1) go to the MOUSE in Control Panel

  2) click 'setting '.

  3) click "Setting".

  (4) check the box 'Tapping '.

  (5) click on apply

  You are finished.

  Ali

• HP Envy M6 Simplepass finger reader will not work after you uninstall Norton internet security.

  I've seen a few problems to do with the drive of finger and Norton internet security, but I couldn't find a solution to the problem. I looked on biometric devices and it says "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »
  
  I've been on the re HP Recovery section - install drivers and applications and reinstalled the HP Simplepass program, but I do not uninstall before that I did and that's maybe why it did not work.
  
  What to do to make the finger drive working again?
  
  Kind regards
  
  Maddie

  Ok. So I got a new laptop that has a fingerprint sensor. I opened the Recovery Manager and see that there are TWO pieces of software that need to be installed/reinstalled.
  (1) the validity of the pilot sensor of fingerprint in the drivers section.
  (2) the SimplePass software in the software section.
  
  Most of the drivers and software in the Recovery Manager do not need to be uninstalled first - the installation package should do this automatically.
  
  If you have not already done so, install the driver of validity using Recovery Manager and restart your computer.

• HP Envy laptop - 15-ae011na: HP Envy - keyboard and Trackpad not working after the mode 'sleep'.

  HP Envy laptop - 15-ae011na

  I have this laptop for only 1 week, he did various updates. I guess that's from Windows 8 to 8.1. He also completed an update of the BIOS with HP Support Assistant.

  Question: When the awakening of my laptop mode 'sleep', my trackpad and keyboard do not work, I have unlock my PC using HP Simple pass, then press the power button to restart the machine.

  Troubleshooting: I followed some advice for troubleshooting on the support page which lead me to uninstall the keyboard driver then restart my machine. I have all the latest drivers aswell.

  Someone has an idea what might be causing the problem? Ideally, I'd like to do a restore or upgrade of Windows 10 immediately.

  Thank you.

  Looks like this has been caused some my driver problem with Windows 8.1 and I guess that's with HP SimplePass such that it would not recognize the keyboard and the trackpad after waking up to use it.

  I have upgraded to Windows 10 that looks like a solved the problem.

• HP Envy M6 1125dx running Windows 8.1 and my fingerprint reader/single pass does not work

  Hello

  I'm not able to use my finger print reader/single pass, now that I've downloaded windows 8.1

  Read a few other questions and difficulties people exercise but were not able to always operate.

  I have a HP Envy M6 1125dx

  00179 60246-20486-AA0EM

  64-bit Intel Core i5

  Running Windows 8.1

  Thank you

  Hi Ricksd,

  Welcome to the HP Forum.

  If you still have an old driver Validity Sensor in your system, you may need to upgrade to one that supports 8.1:

  sp58869 validity sensor V4.4.234.0 Win8

  If you still use an older version of the HP SimplePass software, you may need to upgrade the program.

  If you have recently upgraded to 8.1 Windows, make sure that all of your Windows updates are up-to-date.

  If everything is already at the level of the correct version, then you can get away with just reset the drivers:

  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your laptop
  • Start the computer and connect

  If the Hard Reset does not help,

  so check out this guide for advice on how to relax program in order:

  Simple Instructions for upgrade HP SimplePass

  Click on the thumbs-up Bravo !

  It's a nice way of saying 'Thank you' for help.

  While I strive to reflect best practices of HP, I do not work for HP.

  Dragon Tip: Export your SimplePass Webcards!

• Will not work HP TouchSmart 15-j078ca n ENVY: fingerprint - no lights reader...

  Hello

  Since the replacement of hard disk and reinstall all my fingerprint reader used to light up.

  HP TouchSmart PC ENVY 15-j078ca laptop

  Update driver,

  simplepass update software

  BIOS shows biometric not like option, thinking about this issue perhaps?

  Cannot use HP to check and update because it seems to not be able to rip off my laptop once its identified it!

  Thank you

  @BCBuddy

  The "Scan my PC" program may not work for you, no, I do not know exactly why; Suffice it to say if the program does not scan your PC to find your drivers / support page, you can perform the operation manually, that is, access your computer Support pages.

  Computer:

  HP TouchSmart PC ENVY 15-j078ca laptop

  A few ideas

  There is not a Windows 10 associates BIOS update for your laptop.  I doubt, there is nothing to change (in BIOS), except if you need get the BIOS to default because it has been changed at some point.

  In some weird cases, BIOMETRICS must be enabled in Windows 10; It is primarily a problem unless something hinky, AND you run Windows 10 Pro.  The document below covers a little of this - ignore the idea for now.

  There is not a Windows Validity Sensor 10 / fingerprints Synaptics driver.  The listed pilot is evaluated for Windows 8.1 and should suffice or Windows 10.

  File name: sp63418.exe

• HP Simplepass will not work after reinstalling Norton 360 on windows 8

  Hello:

  I am running Windows 8 on a new computer dv6 HP Envy.  I use Norton 360 anti-virus.  Norton apparently does not work with Windows 8 correctly b/c every time I have download updates via Norton I can't run all the tests.  So I uninstall Norton 360 and reinstall, which allows then to Norton 360 works correctly.  HOWEVER, whenever I do that (which is at least once a week and is VERY VERY VERY VERY BORING!), HP Simplepass DOES NOT at all.  It says in the device, biometric devices Manager:

  Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

  HELP HELP HELP HELP!  You pay tons of money for a new computer and it has constant problems.  Can not a fix it or give me some help to fix it?  This irritates me a LOT and will probably cause I DO NOT to BUY another product HP or Norton MORE EVER!

  Owner of unhappy HP,

  Josh

  Well, you could just not use Norton.  I confess that I'm not a fan of Norton, so the decision would be easier for me that it could be for someone else.

  There are a lot of other options out there that will work for you.

  =====================================================================================

  The Windows Defender software has been reorganized for Windows 8.  Not everyone says we should run with this one. It is worth visiting and worth implementing in your first line of defense.

  Windows Defender has the advantage that it "plays well with others", in other words, you can run this program in collaboration with the other security.

  Windows Defender will not 'take down of your computer' or make unusable just because you turn it on.

  HP computers - solve and protection against viruses on your computer (Windows 8)

  More information about Windows Defender:

  Activate Windows Defender in Windows 8

  OK, what to do?

  If you want, take a look at Avast Anti-virus.  There are paid and free versions.  The software has a good reputation and is easy to install and use.   The paid version (Avast security) has a number of features, including network monitoring, control rules and a 'sandbox' in which you can run restricted access programs (for banking, etc.).

  Other options can be found at:

  Overview of the security of Windows 8

  Comment:

  My personal experience with Kasperky includes some of the same adventures that I had with Norton - I have succeeded with an older version of the software, so closely bind things that I managed to block the system.  It's real easy to Bumble and more difficult to manage that I liked.  Great software - I doubt that anyone else could have hacked the system easily - I could not get anything to run, I doubt that anyone could have dug made far away in the computer either.  The smile.

  =====================================================================================

  SimplePass, in particular, has an aversion to Norton, even though I've heard of him along the Norton software.

  • You can try a few things to get SimplePass works again:

  Reset the laptop:

  Laptops - forced Reset to solve Hardware and Software questions waterproof Non-removable battery

  Laptops - use Hard Reset to solve Hardware and Software issues - removable battery

  Try reinstalling your current validity sensor driver:

  • Control Panel > display icon > device management > biometric devices > Validity Sensor >
  • Right click on the driver Validity Sensor and "Uninstall" (do not remove IT)
  • Restart / reboot the computer and log in
  • The driver will reinstall it connect you to

  =====================================================================================

  Good luck!

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• Envy 15 j139tx: fingerprint does not work after the upgrade to windows 10

  I have improved my ENVY 15 NoteBook Windows 8.1 for windows 10 j138tx. But after the upgrade of my fingerprint also does not work. I have updated software driver and it shows as follows.

  

  And the unit is also working (it is said ;-))

  

  But I can't add my fingerprint in sign in option. It does'nt allow me to set up.

  

  And when I open simple passage, it shows me after the error message.

  

  can someone please help me to reactivate it?

  Hello

  Open windows control panel, open programs and features, make entry for HP SimplePass right click and select uninstall.

  When this has completed, restart the laptop.

  When windows has reloaded, download the version of HP SimplePass on the following link and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71729.exe

  Once the download is complete, open your downloads folder, right click on the installer SimplePass and select "Run as Administrator" to launch the installation.

  Once again, when this has completed, restart the laptop.

  When windows has reloaded, open windows control panel and on the top right, next to the display by: select "large icons".  The new layout, select the HP SimplePass entry and see if you can set your footprint digital log - on.

  Kind regards

  DP - K

• HP SimplePass does not work except the windows log on screen

  Hey,.

  When I bought this pc, it is Windows 8. I've updated my pc to the latest version 8.1 of windows. After the first update SimplePass stopped working on all browsers except Internet Explorer. He stopped work on the login screen too. But for some reason he started working on the newspaper on the screen all of a sudden. I contacted HP through chat support. They said that SimplePass is designed to work only with Internet Explorer. Other browsers may work or not. It is very good. According to his (Agent HP) SimplePass still works.

  But after the SimplePass update stopped working completely except the login screen. I click on the icon SimplePass... no answer... I slip on the fingerprint reader... nothing happens. But the computer only works on the windows login screen. Below is my current pc info. I think that HP must update SimplePass.

  Operating system: Windows 8.1 64 bit (version 6.3, 9600) (9600.winblue_gdr.140330 - 1035)
  Language: English (regional setting: English)
  Manufacturer: Hewlett-Packard
  System model: HP ENVY 15 notebook PC
  BIOS: F.56
  Processor: Intel Core i7-4700MQ CPU @ 2.40 GHz (8 CPUs), ~2.4GHz
  Memory: RAM 8192MB
  Available OS memory: 8124MB RAM
  Page file: 2859MB used, 6544 MB of available space

  Sharif Tamim

  Hello Sharif_Tamim,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I read your post on how your laptop is not able to operate SimplePass properly, and I'd be happy to help you in this case!

  The most recent version for SimplePass can be downloaded to your system by following this link: updated HP SimplePass Identity Protection Software .

  Please re-post with the results of your troubleshooting, and I look forward to your response!

  Concerning

• Bluetooth not working not not on HP envy m6 1178sa

  Hello

  Bluetooth does not work on my laptop HP envy m6 1178sa running WIndows 8. The option does not appear in the wireless settings screen.

  All the troubleshooting it says ' USB - if xHCI host USB controller has a driver problem "and tried to reinstall the system, but not solved the problem."

  Help, please.

  Concerning

  Reni

  Hi ReniV, welcome to the Forums of HP. If the USB - if xHCI USB host controller port has a driver problem which could not be repaired automatically, try first to restore the Chipset from Intel using this method: use of the Recovery Manager to restore the software and drivers (Windows 8)
  
  That corrects the error, test your Bluetooth again. If it doesn't work, restore your Bluetooth drivers using the same method.
  
  Let me know how that turns out.

• HP envy 15-j104sl: display not working not properly

  Hello

  I have a Hp Envy 15-j104sl, unfortunately after a fall, the screen does not work properly: sometimes, the left part or the entire display turns white and it is impossible to use it unless I move the screen / hinges in another post.
  The glass is not broken, I think the problem may be in the base/hinges lower/some other type of contact works not very well.

  I am really disappointed with the online Hp support: I can't find location to send my laptop for repair, and I can't even call help if I have my warranty has expired.

  It's a bad display cable or possibly the display panel. It's going to not need a repair by a technician. Where do you live (country)? I'm not clear if you say your warranty is or has not expired?

• HP Envy dv6 CTO - 7300 Quad ed.: Simplepass mainly work - Can t Open Settings

  When I try to open Simplepass via click right (so I can change the settings), software startup screen briefly appears, then disappears. I've never up until I can slide finger (log or manually) to change the settings. All other Simplepass functions seem to work normally. (For example, I can change a web site password and updates its database correctly. Can me I connect to existing Web sites through fingerprints. Etc.)

  Here is a picture of info system (with removed serial number):

  

  I have replaced the driver and the software (and saved downloads ready to do both, because it's not my 1st lap around the track with Simplepass questions). But neither replacement fixed the problem.

  I tried "Run as Administrator" by right clicking on its icon in the list of programs. I also tried restoring the system to the last point that I thought all software worked. No joy. Who is be the oldest available since the update system restore to this SSD. (After checking the upgrade, I allowed system to remove older Restore Points, but I think that they still exist on the old drive, which I converted to a drive USB attached that I now carry with me for occasions like this).

  I also followed a suggestion to do a hard reset to see if that cleared up the problem.

  Any suggestions as to what setting it can prevent from opening? Other suggestions that can help to restore the functionality of the system settings?

  Update:

  Upgrade to Windows 10.  (To upgrade, not clean install).

  Presto! SimplePass started working again - at least for login & leave me in the settings.

  So far, it seems not inclined to work on board.