HP Simplepass stop working

Similar Questions

• HP SimplePass stopped working after update Google Chrome 42

  I have HP SimplePass installed 6.0.100.276 and site Web Logon 6.0.100 active in Chrome, but since the update to the Chrome Version 42.0.2311.90 the extension of the logon Web site does not ask me finger drag. The extension icon appears next to the address bar, but it does not work. Does anyone have a solution for this? Thank you.

  This is because Google has disabled the default NPAPI in Chrome 42. You can get SimplePass works again by the reactivation of the NPAPI - go to chrome://flags (type in the URL bar), scroll to the entry 'Activate NPAPI' and click the 'enable '. Restart of the Chrome and SimplePass invites you once again.

  Bad news is that Google will permanently remove for NPAPI in September so unless SimplePass is updated to use native PPAPI of chromium (which is probably unlikely since the formidable support for SimplePass Authentec is killed) he dies correctly.

• HP Simplepass stops working. HP Pavilion dv6. Assistance needed

  Everytime I open Hp Simplepass, he tells me to scan my finger on the sensor. However, when I slide my finger across the sensor, I get an error saying: "it seems that you are experiencing some problems. You want to try again? »

  It's really frustrating because he did this for about 2 or 3 months now, and it worked perfectly fine before, when I started using the simplepass.

  My computer specs:

  -HP Pavilion dv6 notebook

  -Windows 7 x 64

  -Product number: LW262UA #ABA

  Record biometric device:

  -Validity Sensor (WBF) (PID = 0018)<--(This is="" written="" exactly="" as="" found="" in="" device="">

  -The version of the driver is 4.3.118.0

  [When I discover the properties of devices, it is said that "the device works properly."]

  -HP SimplePass 6.0.100.276.

  I searched the web and tried a lot of different solutions that I found, that were simular to my problem. However, I didn't chance still. Here are a few things I've tried:

  -Hard Reset

  -Clean the re-booting

  -Uninstalling the driver and let windows re - install it automatically on reboot

  -Update the driver

  -Disable the driver, then in reactivating

  I have not tried to do a system restore point, because I do not have a restore point that was 3 months ago. Also, I would lose a lot of this parameter and that I currently have.

  Any help would be greatly appreciated

  I found the solution to this problem after a lot of work.

  I went to the Device Manager and uninstalled completely, the pilot of the validity and the parameters. Then I opened my control panel and navigated to the list of programs, uninstall a program.

  I uninstalled the program called 'validity WBF DDK"completely. I tried to uninstall the other program next to what we call the 'validity DDK sensors", however, it gave me a warning message indicating that uninstalling this program, could perform other software or devices. So, to avoid any problem of unnessary, I avoided to procceed with the uninstall of this specific programme.

  Then once I finished the "WBF DDK validity" uninstalling, I navigated to a search engine HP store and looked for a software based on my computer model number. (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5118737#N1655)

  Then, I downloaded the program simplepass safety on this page category. I also downloaded the driver for validity.

  The pilot of validity was sp53369.exe and the program simplepass sp54680.exe.

  Pilot of validity: http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53369.exe

  SimplePass program: http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54680.exe

  I installed the driver of validity first, and I chose 'Yes' when he was asked to replace all the other data that was there.

  After that, I ran the download simplepass and successfully installed.

  I rebooted my computer and connected. (with password)

  Then, a message pops up saying something about searching for a driver or something like that. And he has been looking for him.

  I let him finish what he was doing and about 5 minutes or more, it's over. I tried, and then open the program simplepass. It has successfully opened and I could finally record a finger.

  Once I have registered a finger (and a toe) I closed the window simplepass and hit windows key + L to lock my pc. Then I spent my finger to check if it works, and to my surprise, it worked.

  I hope this helps if you have the same problem, I've had.

• SimplePass stops working for web sites after installing 64-bit Windows 8.1

  I want HP dv6 running Windows Pro 8.1 with Media Center 64 Bit.

  I used SimplePass to connect to Web sites and it worked very well. Then I updated my OS to 8.1 and now it no longer works.

  I tried to use help - check for updates option and returns an error message "Unable to connect to the update server".

  Is there a way I can get an update manually?

  It's my SimplePass Info:

  Version - 6.0.100.272

  BioLayer.dll - 6.0.100.272
  DataManager.dll - 6.0.100.272
  TokenMachine.dll - 6.0.100.272
  Version of the driver - 4.4.234.0

  Thanks for any assistance with this.

  Bob

  The latest version of SimplePass I could find:

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63224.exe

• HP envy 15-j185nr: HP envy 15 SimplePass has stopped working

  I recently came across a problem with my original wireless card, you have the card replaced and now links to the internet fine, but when I was in the process or to find the problem, I used the restore option that uninstalls programs and saves files, but essentially restores the computer to factory default.

  My HP SimplePass stopped working after I did, and when I try to reinstall it, it is impossible to recognize that my laptop has a fingerprint reader.

  My product number is E324UA #ABA and model number 15-j185nr, hope that this is enough to find what is the question.

  Try the version: 8.01.11 - May 4, 2014

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66143.exe

  or

  version: 8.00.57 - November 13, 2013 - I recommend

  http://ftp.HP.com/pub/SoftPaq/sp64001-64500/sp64339.exe

  Also the update:

  Fingerprint reader driver:

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

• HP SimplePass PE 2011 (32-bit) has stopped working.

  When I tried to open Hp SimplePass it has stopped working.

  Signature of the problem:
  Problem event name: BEX
  Application name: SimplePass.exe
  Application version: 5.3.0.163
  Application timestamp: 4dc3641b
  Fault Module name: TrueAPI.dll
  Fault Module Version: 1.3.0.111
  Timestamp of Module error: 4dc2688b
  Exception offset: 0000c1d8
  Exception code: c0000409
  The exception data : 00000000
  OS version: 6.1.7601.2.1.0.768.2
  Locale ID: 16393
  Additional information 1: 6d9c
  More information 2: 6d9c5ed6caf089de0e1c843c28019c8b
  Additional information 3: 4ad0
  Additional information 4: 4ad0f9985309a1e0df67bd575fe0b8a1

  This is an old version of SimplePass.

  I hope that we can update your version...

  • What is the product number of your computer?

  Locate the number of portable computer product

  ===========   OR    ================

  On your keyboard (use the integrated keyboard and no external / USB controlled device):

  • Press the FN and ESC keys at the same time
  • What exact operating system do you use?

• SimplePass scanner stops working when the laptop sleeps

  Hi, I have a Pavilion m61045dx notebook for Windows 7 64-bit.  I managed to get any installation Simplepass chose Google Chrome as a browser, because it seems that Firefox does not support this version of Simplepass 5.4, and then the fingerprint reader has stopped working.  I found a suggestion on this forum or another, can't remember now that said to go to the Device Manager and choose the validity and under power management sensor, uncheck the box "allow the computer to turn off this device to save power".  Rebooted as directed and Voila! validity sensor works again. But now every time that the computer will sleep the validity sensor does not power back upward with the rest of the computer.  Whenever this happens, I was able to make it back by going to Device Manager and the deactivation and reactivation of the validity sensor and then restart.  But seriously, what a pain.  Any suggestions?  I'd be happy to find that it is just a matter of setting, but failing that maybe an update to the latest version for my machine.  Unfortunately, the software Simplepass has no option ' check for updates ', or device driver updates either.  Any suggestions?

  Please disable power saving mode for USB in Device Manager.

  · Click on Start Orb > typeDevice Manager in the search box

  · Click Device Manager in the search results

  · Expand USB root huhb > right click on your mouse > clickProperties

  · Click the power management tab

  · Uncheck allow the computer to turn off this device to save power

  · Click OK

  that you change the power supply for the USB options.

  Here are the steps to do so.

  http://www.SevenForums.com/tutorials/147369-USB-selective-suspend-turn-off.html

  disable the mode of suspension from there...

  Hope this helps, good luck!

• HP Simplepass 2012 has stopped working...

  I have a HP Pavilion dv6, I use Internet Explorer and usually when I open a Web site that requires login information, an icon appears, letting me know that I can add login information on this particular website to online HP SimplePass accounts and save it, so that the next time I'm on this site, I can scan just my fingerprints and it automatically opens a session myself. Today I upgraded to IE 10 and after that I restarted my computer, Simplepass not working...

  Here's a link for instructions to run a system restore. It has a video included. Click on restore Windows to an earlier point and that's where the video and instructions.

• Fingerprint reader, stop working Please HELP

  Help! I tried making these forums, and nothing has worked.

  My fingerprint reader worked fine this morning when I registered in windows.  A few hours later, it just stopped working.  HP Simple pass seems even not recognize more.

  I tried to restore my system.  Did not work.

  I tried to reinstall the driver for the HP fingerprint reader.  Did not work.

  Biometric devices do not even appears in my device manager.

  I'm stuck, and I would really like to have it working again.  Any help would be GREATLY appreciated.

  I have a Pavilion dv6.

  Model #: A3E82AV

  BIOS: F.26 - 03/04/2013 (0790100000205710000620100)

  Windows 7 Home Premium 64-bit

  Thank you

  You did not state your OS: assuming that Windows 8-64 bit

  HP Pavilion dv6t-7000 CTO Entertainment Notebook PC drivers & downloads

  Assuming that you are on the last SimplePass HP as indicated on your website-

  It's important and where it should be:

  sp61399 HP SimplePass V6.0.100.272 Win7-8

  NOTE: This version works on Windows 7 AND Windows 8

  ==================================================================================

  When you say that you have reinstalled the HP driver,

  • You download and install the driver from your Web site?

  Validity sensor driver:

  sp58900 validity sensor V4.4.234.0

  ==================================================================================

  You could try the following:

  Specifications - power reset to solve Hardware and Software issues-Non-removable battery

  OR

  Laptops - power reset to solve hardware and software - removable battery

  Power reset cannot tell the difference between drivers - it does not analyze a driver before applying.

  EXAMPLE:

  • If the driver on the disk is the wrong driver before rebooting, it's always the wrong driver after the reset.
  • If the INSTRUCTIONS of the driver are tangled, messed up, missing or damaged, then the reset may solve the problem.

   

  Why a power reset works to solve some problems:

  The power reset does not install anything on your computer, it does not remove anything from your computer and reset does not "alter" on your computer.  Your data and programs remain as they were before the reset has been applied.  Reset runs the old instructions and makes the computer go to the operating system on drive to get new instructions.

  Why a power reset does not work:

  If the problem is more than a simple tangle, if 'good job' on the computer is not good enough - in other words, you need an update, a new driver, or there is a problem that can not be "unraveled", then reset won't work.

  If there is a hardware problem power reset will not work.

  ===================================================================================

  If no joy:

  Assuming that you can see at least now the validity sensor driver in Device Manager > biometrics

  Then

  • Download the Driver of your validity sensor:

  sp58900 validity sensor V4.4.234.0

  • Open Control Panel > Device Manager > open biometric devices >
  • Right click on your validity sensor driver > Uninstall (check AND delete)
  • Reboot the laptop and connect
  • Install the downloaded Validity Sensor driver
  • Reboot the laptop and connect

  ====================================================================================

  A suggestion:

  Do not skip the requested reboots...

  Good luck!

  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

  See a Post that is useful, makes you smile, or who teaches you something you didn't know?

  Your HP Experts are here to help.

  Click on the star of congratulations!  It's a big 'thanks' for the author.

  Solved?  Click this message 'accept as Solution' to help others to find a solution.

  Year of 2012 2013 snake Dragon

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• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• Fingerprint reader in my laptop HP Envy 15-j063 cl suddenly stopped working

  In my HP Envy 15 laptop fingerprint reader - cl j063 suddenly stopped working after 3 months of good work in Windows 8 operating system.

  I have tried all troubleshooting list Troubleshooting a (Windows 8) fingerprint reader

  but it does not help.

  I have updated the driver from the HP website and also using Recovery Manager, reinstalled SimplePass using Recovery Manager, update the BIOS...

  My first step was was restore system to a previous date (when the fingerprint reader worked correctly). It did not help.

  There is no list of"biometric devices" in Device Manager.

  There is no unknown device in Device Manager.

  Said control panel ' there is not connected to this computer... fingerprint readers '.»

  But it WAS and worked correctly for several months!

  Please help me solve this problem!

  I wonder if it is software problem or hardware problem...

  Hi SergeyPov,

  I see that you are having problems with your fingerprint reader on your laptop. I'd love to help you.

  You mentioned that you also updated the BIOS. After doing that you did that the fingerprint reader is always enabled in the BIOS?

  Another option would be to possibly check the connections related to the fingerprint reader. It may have a bad contact, or it is also possible that the Board is defective. See the link below that can help checking the connection.

  HP ENVY 15 Notebook PC and HP ENVY TouchSmart PC - Maintenance and Service Guide 15 laptop

  If you are still experiencing a problem, see the following link to download the driver and software from the OEM, but also take note of the limitations to functionality.
  Windows 7, 8 and 8.1 software WBF for validity sensors

  Also, here is the support page for the laptop that also has links to the drivers and other manuals.

  HP ENVY TouchSmart drivers for PC laptop 15-j063cl

  If after all this, you still have problems, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Let me know if this helped.

  Kind regards

• HP Simpletouch stop working on my laptop ENY 6 m how trouble shoot

  HP Simpletouch stop working on my laptop ENY 6 m how trouble shoot?

  Hi BigMike,

  Welcome to the HP Forum!

  SimpleTouch is a Nook eReader. ?

  If you mean SimplePass, then

  start by:

  • Unplug everything from the laptop,
  • It stops completely
  • Perform the Hard Reset .  Start the computer and connect

  Then, take a look at this guide:

  Simple Instructions for upgrade HP SimplePass

  Click on the star of congratulations !

  It's a nice way of saying 'Thank you' for help.

  Although I strive to reflect best practices of HP, I do not work for HP.

• Touch control stopped working dv7 notebook

  Whenever my laptop is awake mode standby or rebooted, I get a message that "Touch Control has stopped working.  This is a very annoying message that apparently has no real function as SimplePass always work the next time without any problem.

  I did a Hard Reset and Panel to perform a repair on HP SimplePass.

  None of these have solved the problem, and it has not changed.

  Other suggestions for a "fix"would be greatly appreciated."

  The problem is solved thanks to advice from a user to a different thread.

  I had to open HP SimplePass, export my identity as a backup file, and then download a driver for the SimplePass program update.  I found using HP help and Support, had the scan for my machine and configuration system and search for the new driver under the Security section.  The file I used, specific to my machine, has been 'sp63224.exe '.

  He offered two choices: repair and remove also the option buttons.  In the beginning, I chose repair, and this process does not work.  Once I was convinced to have the exported backup, I then used the Remove option, and the update then deleted the old version and install a new one.

  The problem is solved with a new driver.

• my iPhoto has stopped working

  My iPhoto has stopped working. I did clean up. Now, when I click it shows cannot be opened because of a problem. The problem has not said.

  What version of OS X (or, if all goes well, Mac OS) are you running?

  What version of iPhoto do you run?

  iPhoto was not maintained or updated updated by Apple for about eighteen months.  Photos taken app supported since that time.

• My magic mouse has stopped working.   Is there a battery that I need to replace?

  My magic mouse stop working.   Do I have to replace a battery?  If so, how?

  If it's a Magic Mouse 2 then you reload by using a standard USB cable Flash. The port is at the bottom of the mouse. If it's a Magic Mouse, then you must replace the batteries. Coverage is at the bottom of the mouse.