HP Streem 7 Tablet 5701: Blocking of the HP Tablet screen

HP updated the Tablet when I turned it on. After the update has been completed and the Tablet has restarted (for upgrade), the splash screen appeared (with the icons of the apps) and locked. I hit apps and crept to the screen and press the windows key, etc., and nothing happened. The screen remains locked. All I can do is to turn it on or off, no other work.

Hello @DLC1,

I guess you mean set Windows to update and now the touchscreen does not work.

1. you have access to a card GTA you can connect a mouse with in order to operate the slider, so we can trouble shoot the problem? Better yet, use a usb hub to connect a keyboard and a wired mouse?

or

2. otherwise, the only alternative would be to a zero factory that will erase what you have now and redefine the tablet on the way it was at the factory.

To do a factory reset:

With the Tablet off the coast and the battery fully charged, press the power button / stop and Volume for about 5 seconds until the opening of the Startup Options window.

Choose F11 to start the process, and follow the prompts.

The touchscreen should work for this process that Windows does not work during this period.

I would like to know which option you are using and I can help with.

Thank you.

Tags: HP Tablets

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