HP Support Assistant on the restoration of these freezing points

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• hp support assistant for the new version update is not installed

  HP Pavilion Slimline s5306ukP; Monitor LCD 20-inch HP 2010

  My problem is that I recently had a HP Support Assistant alert to download the new HP Support Assistant for the latest features.

  Well I tried to download the update, but it would not install? I'll go through the events on the screen and maybe you can inform me as to why this update for the new Assistant support will not correctly installed, thank you.  Everything goes up to 4. Then it will skip "Download updates" and go on 5 /, but nothing happens?

  Point adjustment 1/restore... pass; 2 disk space / audit... pass. 3 / connecting to HP services for new updates and alerts... pass. 4 / download updates... N/a; 5 / install/apply the selected items... no?

  Should I have to uninstall the version that I already have the update through and re - install a new Version, or you have any patch that can be applied to make this update installs successfully?

  I have Windows 7 Home premium 64-bit.

  Hi DP - K,.

  I tried again since my last email with the problem where I couldn't find the program once it is downloaded, and alongside the race/Save little was downloaded files. I clicked on it and watched the sp54931.ex download in a folder "view and track downloads. I then told run this and asked that my administrative password. I thought here goes while I'm waiting for a response from you, nothing to lose to new and low and here is the update for the new Version HP Support Assistant downloaded correctly. Since then, I had a glance in the desktop program and there is no warning, everything is up-to-date.

  If all is well now and I can't thank you enough for all your help to try to solve this problem for me. You are the experts, and I was just lucky. I sincerely thank you.

  Best regards

  Gerry

  PS I will now know where to go if I have more problems... experts.

• HP15-ac103na: HP Support Assistant on the new laptop

  Hello

  I have a new notebook HP15 running WIndows 10, so I'm new to all this.

  The HP Support Assistant icon appeared in the taskbar with a double exclamation point on it.  When I move the mouse over it, it says "Significant action", but when I click it, there is nothing I can do.  HP Support Assistant window is disabled by a screen of welcome in front of her, and the next in the Welcome screen button is also disabled.  So I can choose my preferences to update etc, but I can't turn them on or go beyond the Welcome screen.

  Is it me, or is there something wrong?

  peterw29

  Let me welcome you on the HP forums!
  
  I read your post about the problem of HP Support Assistant and wanted to help.

  You can try to download the latest version of this page and see if it works: HP Support Assistant. HP® Official Site

  But if that doesn't fix it, why not just let HP repair at our expense!
  
  You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• Removal of HP Support Assistant in the bar of

  The HP Support Assistant is preinstalled on my computer laptop touch screen and the icon appears as a big question mark at the bottom right of my screen on my bar tasks.  Therefore, I am constantly bumped the icon when I scroll a window (for example, the browser) using the touch screen ability.

  I don't want to uninstall the HP Support Assistant software... I find useful features.  But is it possible that I can get rid of the taskbar icon in the right corner?

  I know I can hide the taskbar, or I can move the taskbar to the top or left of the screen, but I'm used to it where it is.  I just want to get rid of the icon.

  Thank you!

  Ebonite

  Hi ebonite,.

  To remove the icon from the taskbar:

  Open HP Support Assistant, select "Updates and the updates of." Click on "Other settings" at the bottom left, then uncheck the taskbar options in the section "How do you want to be informed?

  Have a great weekend!

• Unable to use HP support assistant get the hpsf error has stopped working

  Original title: hpsf.exe has stopped working

  When I try to open hp support assistant I get a box that says hpsf has stopped working. says he has encountered a serious problem, click ok to automaticlly app to restart, but it dosent fix the problem

  Hello

   

  Please join Microsoft Community where you can find the necessary information on Microsoft products!

  When you try to open HP support assistant, you get a message that hpsf.exe has stopped working.

   

  This is perhaps due to a problem with the application.

   

  I suggest to reinstall the application and check to see if the problem persists.

   

  Step 1: Uninstall the application

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

   

  Step 2: Install the program

   

  You can install the program on the site:

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html?JumpID=ex_r602_go_hpsupportassistant

   

  I suggest you to get more assistance to the HP support forum sites mentioned below:

   

  http://h30434.www3.HP.com/T5/desktop-operating-systems-e-g/HP-support-assistant/TD-p/1301657

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html?JumpID=ex_r602_go_hpsupportassistant

   

  I hope this helps. If you need additional help, let us know and we would be happy to help you.

• Pavilion dv1060us: HP SUPPORT ASSISTANT for the XP NOT FUNCTIONING

  Just reinstalled Windows XP Pro. I don't get notifications of HP drivers or updates to the BIOS as before.  How to reactivate the wizard?  I tried the automated on the support site, but it only works with Win7 and beyond.

  It is perhaps because Windows XP is no longer supported by anyone.  If possible, try upgrading to Windows Vista or 7.

  https://Jet.com/product/product/2f6079abc0ae4a55ade91a2dfa6d37b9?jcmp=PLA:GGL:software_a1:computer_software_operating_systems_a1_other: na: na: na: na: na: 2 & code = PLA15 & k_clickid = 80c25708 - a 90-4 - 42cd - 852c - 8f52faa3a142 & kpid = 2f6079abc0ae4a55ade91a2dfa6d37b9 & gclid = Cj0KEQjwyK-vBRCp4cymxermx-EBEiQATOQgh7kzA8x77KaEFtNI2bmZMxcDk6BWJkMWtxOK9okX8uIaAtHu8P8HAQ

  http://digitalstockriver.com/product/Windows-7-Professional/

  Given that you just re-installed Windows XP, you will not lose a lot of things because you don't have much. I would like to get a new computer, especially if you guessed it with Windows 2000 or XP brand new, I think that the hard drive will not last much longer.

• Could not load the HP Support Assistant

  Dv6915nr Pavilion, Vista 32 tried loading HP Support Assistant, had "Error 1316. "A network error has occurred when trying read from the file C:\Windows\Installer\HP Library.msi to support Active" (after the restoration, the file does not exist)

  and: "error:-1603 Fatal error during installation." See using Windows Installer (Msi.chm) or MSDN for more information. "(There is no copy of the msi.chm on the C:\ drive)

  This machine also refusing a BIOS update, emphasizing the Admin rights, even if I was logged in as administrator and run the program with "Run as Administrator".  I can't access the BIOS screens during startup. Is this machine a case hopeless?

  See this space for MSI installer issues

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Never update a bios unless it's the only way to solve a critical problem, ever.

• HP Support Assistant stops working after the update

  message says:

  hpsf.exe has stopped working

  HP ENVY 17-2070nr PC windows 7 64 bit laptop

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• Need help with the Support Assistant for TouchSmart 310

  I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

  I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

  I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

  I have HP TouchSmart 310-1125f. Windows 7 64-bit.

  Hello

  It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

  First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

  HP Support Assistant.

  One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

  Did the full install now and if so, HPSA does work properly?

  Kind regards

  DP - K

• HP Support Assistant - telephone number incorrect for the Germany

  Let's not the phone number indicated in HP Support Assistant for the Germany. Under the button 'Contact support' location Germany selected, 'call HP"indicates phone number 01805 65 21 80. This phone number no longer in service.

  The right phone numbers are on http://www8.hp.com/de/de/contact-hp/phone-assist.html and in my case, it would be + 49 69 2999 3434 for support for portable computers.

  I used the Feedback button in the HP Support Assistant to report the problem on the wrong telephone number.

  HP Support Assistant version: 7.0.39.15

  Configuration file version: 7.0.2395.1100

  Mike

  The about button / check for the latest version on HP Support Assistant version: 7.0.39.15 (running on the laptop of HP ENVY 15 TS) came back with the result that the latest version is already installed. I noticed that on the page of the driver for my laptop, this 7.3.35.20 Version sp62291.exe is available. Once I had downloaded and installed this new version, support for the Germany phone numbers appear correctly.
  
  Mike

• HP Support Assistant will not download updates to date, or all the 'health check '.

  Recently, I noticed that my HP Support Assistant continued to inform me of new updates available. In addition, every time I try and do a manual check for updates through the app, the 'health check' will fail. I have a HP Envy 14, edition Audio Beats. The model number is XG981UA #ABC.

  In addition, I do not know if that changes anything but the most recent update, I downloaded was the most recent version of the ATI Catalyst Control Center (I need the drivers for Battlefield 3).

  Anyone know of a possible solution for the Support Assistant software?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

  

• get the last error of coming to the g4 pavilion 1210 hp support Assistant to laptop

  1. product name and number of :

  Pavilion g4 laptop 1210se

  2. the installed operating system:

  Windows 7 home basic 64-bit

  
  

  3. error message:

  (get the latest hp support assistant) the error appeared in the hp support assistant

  When I click and install the update it doesn't effect in case of error.

  4. all changes made to your system until the problem occurred:

  None

  
  

   

  Hello

  Try the following.

  Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - download links are to the bottom of the page - and Save the installer to your download folder.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  Then, if you do not have an extraction utility installed, download and install 7-Zip.  Please note that If you have a 64-bit installation, download and install the Installer x 64 64-bit .msi on the link below.

  http://www.7-zip.org/

  Then, right click on the HPSA installer you download earlier, select Extract 7 - Zip, select the files, and then click Ok.  The newly extracted folder, right-click on UninstallHPTCA and select "Run as Administrator" - you may well see no progress of this attempt uninstalling, then leave the laptop at idle for a good 10 minutes before restarting it.

  When Windows has completely recharged, run Microsoft 'Fixit' on the link below again before trying to install the new version of HPSA...

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Kind regards

  DP - K

• HP Support Assistant has stopped working after the installation of the HP-Helper to check network

  My computer model: HP Pavilion SlimLine s5-1160 desktop with Windows 7 64 - bit Media Center

  While I was away from my computer this morning installed HP HP network check Helper. When I got home there was a message that I needed to restart the computer. After reboot, I got the same message. After trying several times, I have disabled assistance program using Add-on management, but the message from computer restart guard appearing. When I tried to open HP Support Assistant it opens, but instead, the restart popped up message. In the HP Setup Manager Wizard, I clicked on help, then launch support assistant and received... the message to reboot. If I open HP help and Support Windows and click "Contact assistance (Get in touch with someone at HP)" I get... the message to reboot. I have re-installed HP Support Assistant with the latest version on the HP Web site. After the computer restarts, I have... the message to reboot.

  Thus, the computer always tells me that I need to reboot, HP Support Assistant does not open and I can not get HP support number to call by clicking "contact support (Get in touch with someone at HP). Does anyone know a number I can call to "Get in touch with someone at HP?

  Thank you.

  Sorry, you encounter the problem with your PC.

  If you have not been able to contact HP, but here is the number:

  800-474-6836 (800 HP invent)

• I can't download the updates from hp support assistant

  I have hp pavilion g6 and I can't download updates from hp support assistant, when I press download and install selected updates, then I found above downloads is finished, I clicked next and then when I came back I found that not yet made, help please!

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• Contact Technical Support for HP Support Assistant crashing

  I have a HP Pavilion dm4 running Windows 7. I'm able to throw my HP Support Assistant program, but when I click on contact Techinical Support I get an error and must close the HP Support Assistant program. I have not used in one which seems to be a lot of time and I installed several programs and updated a bit since I modified it used. Recently, when I needed to update a program he had me install this IncrediBar thing and sort of thing search engine but I had no choice but to install it as the program I needed. The thing IncrediBar and a search engine thing screwed up my FireFox and Google Chrome browsers and I had to uninstall and install these browsers to get those back to the default home pages, and other options. He managed to restore the default values on FireFox but not on Google Chrome even if I uninstalled the IncrediBar thng and search engine thing and that was when I tried to touch Technical Support for assistance with Chrome and found problems with contact my HP Support Assistant Technical Support.

  OK, we have to use the process of elimination so.

  I need you to pick up a support assistant. Use this document and open the Recovery Manager and select "Reinstalling software."

  

  Select support assistant for the program that you want to retrieve.

  In addition, what is the error message when you select the section "Support Contact technique '?

  Let me know the results.

  THX