HP support assistant tune up

Similar Questions

• HP Pavilion Slimline computer of office: HP Support Assistant Tune up and Health Analysis

  I'm becoming exasperated by the regular failures reported during the monthly HP Support Assistant Tune up or analyses of health on my HP Pavilion Slimline desktop computer.     The display disappears usually before I do a screen grab.     But today, I got the following:

   
  So why the analysis of health is failing?      I don't know if all relevant diagnostic report is placed on my computer.     If they are produced, so I don't know where to find them.

  Or do I have a version of corrupt/out-of-day of the Support Assistant software?

  Or y at - it an explanation?

  I would be grateful for any light.     Thank you.

  Brian, welcome to the forum.

  I can't give you a good explanation for the problems you are having.  It is probably a bug in the software.  I had very similar problems when using Windows Update.  Do not install the updates without apparent reason.

  Here is the Official Site for HPSA.  I have suggrest by downloading and installing the latest version.  You must uninstall the current version before you start.  I'd be happy to hear the result.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Support Assistant - Tune Up did not finish

  Hello

  Compaq Presario

  Windows 7 64 bit

  I ran tune up with HP Support Assistant, and he ran for 8 hours on the 'scan the computer for hardware and software problems"without finishing.  There was a warning before starting the melody that he could take a "few" hours.  Is there something wrong with my program?

  Thank you

  Brenda

  Hi Brenda,

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

• HP support assistant tune of up to crashes in defrag

  Pavilion HP P7 - b 1026, windows 7, grip durin defrag, wheel status continues to turn but defrag never complete. I have let it run longer than 6 hours, very little activity on the HDD lite after the 1st 30 minutes, maybe a flash every 1.5 minutes.

  Hello

  To rule out a few other possibilities, try to download and install the free version of Auslogics Disk Defrag on the following link.  He has a good graphic interface so you can see the defragmentation process.

  http://download.CNET.com/Auslogics-Disk-Defrag/3000-2094_4-10567503.HTML?part=DL-6267754&Subj=DL&tag...

  This application works ok and defragmentation completes successfully?

  Kind regards

  DP - K

• Problem HP Support Assistant...

  Hello! I use a HP Pavilion notebook g4-1024tx. Each month, HP Support Assistant from my computer will tune to my computer. But I always see, because I need to use the computer for homework. Then, day after day, notch by notch, I found that my computer was getting slower and slower. I don't know why. I thought that I used CCleaner Disk Defragmenter and disk cleanup to clean the drive from my computer, what will make my computer go faster. But instead of going faster, it went even slower. This few days, then I discovered that maybe HP Support Assistant Tune Up will help you do. Yesterday morning I started the Tune Up, by pressing the last Tune had been delayed Up (10/01/2012). This Tune Up kept field of Disk Defragmenter Microsoft Windows treatment. Also, this Tune Up was working very slow, as slow as a turtle, it started yesterday and have not yet finished until today. As a result, I try to get help in the Forum of Support HP so I cancelled the Tune Up. Please tell me why. Thank you!

  Enter the BIOS by typing/holding the F10 key immediately after switching on the laptop. Use Diagnostics to test your hard drive.

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• Problem with HP Support Assistant

  When I open HP Support Assistant (in response to the message) it loads OK and when I press NEXT on the Welcome screen I get the homepage with a choice of 8 plates to the choice. Tile "updates and the updates" indicates that it is 'Important Update available' and when I click on the tile that will display the page 'updates & tune-up' with a total of 5 important updates selected for download.  However, that's all - none of the other links on this page responds to a click of the mouse and the button "Download & install" appears to be grey and has no reaction when clicked.

  I also get a message from my Norton security that there "by HP heavy CPU usage.

  Can someone out there please help?

  Longframbri

  Lets start with you help us by identifying your laptop completely.
  
  HP has made and sold more than a thousand different models of laptops and desktops over the years. It is difficult to help you if we don't know which specific model you own...
  
  Method #1: If the laptop boots into Windows, you can retrieve your product number by pressing Fn + ESC key.
  
  Method #2:
  Remove the battery and look in the compartment where the battery was installed. You should see a Service number with the printed part number and product name. Thanks for posting the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase.  Also post the CPU type and prepare operating system installed. (AMD or Intel). P/n in the following image is the number of the product.
  
  
  
  Your description of the issue would seem to indicate that an uninstall of the HP Support Assistant and the installation of the latest version would be a good starting point.

• HP Support Assistant is not complete

  When tune-up running, it never ends. This is what happens:

  Step 1. RESTORE POINT GAME - Pass

  Step 2. Defragmentation of disks Microsoft Windows-

  Once step 2 is completed, steps 3 and 4 never operate, which is:

  Step 3. Scan the computer for hardware and software problems.

  Step 4. Establishment of the list.

  What is the problem?

  Hi Chuck,

  Your HPSA could be trashed.  Just get rid of it and try again with a new installation:

  Control Panel > display icon > programs and features >

  Scroll down, find and uninstall HP Support Assistant.

  Restart your computer after uninstalling the existing version of the Support Assistant.

  Install the latest Version of the Support Assistant

  HP Support Assistant

• Need help with the Support Assistant for TouchSmart 310

  I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

  I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

  I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

  I have HP TouchSmart 310-1125f. Windows 7 64-bit.

  Hello

  It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

  First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

  HP Support Assistant.

  One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

  Did the full install now and if so, HPSA does work properly?

  Kind regards

  DP - K

• 700 - 210xt: Error 1316 when trying to uninstall HP Support Assistant

  Hello

  My copy of the HP Support Assistant does not work.  I tried to uninstall it, download the latest version and install the latest version.

  When I go to uninstall the old version, I get the error message:

  Error 1316"the account specified already Exists.  Then, uninstall window goes back and then comes out with uninstall them anything.

  I read in another post on the HP forum that the Microsoft Fixit tool in this instance.  However, it seems that the fixit tool is not compatible with Windows 10.

  If I was going to come and just tried to install the latest version of tune ontop of the old version, it would work there?  Who would be wise?

  How can I uninstall the old version?

  Thank you

  Michael

  MrIntrbl7

  Hello Malygris1,

  With the HP Support Assistant, I didn't that my PC was still under warranty.  I find this contacted HP support by chat live last night, and they were able to solve the problem.

  The fix was using the HP Recovery Utility to access my recovery partition and re - install the version of HP Support Assistant provided with my PC.  Then we could successfully uninstall the old version and install the latest version of HPSA.

  Thank you

  MrInTrbl7

  Michael

• Pavilion 15-e092ea: does not not after installing updates from HP HP Support Assistant

  I was warned of three updates two days before and went to install them before moving on to Windows 10.

  I was warned that several reboots may be required.

  Several reboots produced, but now, I find that whenever I try to launch tune it just tells me that a restart is required. This must happen at least 10 times.

  I can't get further and assume that the software has stopped working properly.

  Thanks, your solution was my instinct, but I just wanted to check if there was an another known issue with the latest updates.

  I uninstalled the support assistant as suggested and downloaded the latest version.

  Everything works fine.

• The value Fail to Restore Point for HP Support Assistant

  Hello.  I had a Pavilion P6330f Win 7/64-bit.

  I ran a tune-up today with the HP support Assistant.  During the tune-up, he showed "Point of restoration Set - Fail. After the tune-up, he showed "so waiting for Action, computer to date." I then ran an automated diagnosis and analysis the problems of health. All the past.

  What could be the reason for the failure to set Restore Point?  I'm a little worried about it.  Is there anything I should do?

  Right mouse click on MY computer--> properties then the System Protection. Only the C partition must be set on IT.

• Update from HP Support Assistant is suspended

  Hello

  I have the latest version of HPSA (7.0.39.15) installed.

  When I am updating all the drivers - updated and tune - aps-> check for HP updates now dialogue screen hangs

  

  My firewall is disabled.

  I use Windows 7 s64 on my HP laptop dv6t-6000 CTO.

  Thank you

  Drugmand

  Go to the control panel. Click programs and features.

  Find the Hp Support Assistant in the list and click on it.

  Uninstall the will appears in the title at the top of the window bar programs and features.

  

  Click on it and let Windows uninstall the application.

  Go to the portal of HP support for your laptop and find the drivers and applications download section. Download the latest version of the HP Support Assistant and install it. Run the HP Support Assistant update application.

  Do not forget to post your positive or negative result.

• HP Support Assistant works not properly?

  I used HP Support Assistant again. I got to the top of my pc and everything what every time she appeared. Suddenly, I click on it and it says ' tune-up next: unknown "," last update: never ', when I clearly did it before. So I try tuning it upward. Usually, there is a spinning ball thing, but this time there is nothing and he's just sitting there. I thought that if I uninstall and reinstall but when I go in uninstall a program, I do not see HP Support Assistant. (I don't know if it's called something else.)
  I'm not exactly a computer expert, so I am lost and so afraid that something crazy could happen, as HP Support Assistant is hit by a virus or something. I tried to open these tips on the view page, but he asks me what file I want to use to open it and I have no idea what to do. Please help me.

  Hello

  As the original installation looked he had corrupted in some way, it can not be uninstalled completely, which may explain the problem that you now when you try to run an analysis of the health.

  Assuming that this is the case, I suggest to go through the procedure of uninstallation and reinstallation HPSA (as shown again below) now that the uninstall routine seems to have recorded properly with Windows this time.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the PC.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the PC.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  When it was finished and Windows is completely reloaded, see if you can now run an analysis of the health.

  Kind regards

  DP - K

• HP Support Assistant update problem

  HP Pavilion dv6-2155dx laptop

  Windows 7 operating system

  .

  I was up later than usual night and the computer was always after midnight. It is usually out before this date. I think that the HP Support Assistant has been programmed to do a tune-up once every two months to 23:00 or 12: 00 but did not a update for a long time because I turn off the computer before the scheduled time.

  .

  The HP Support Assistant started a tune-up as expected but is still running. In my view, it has begun on 28/07/2012.

  HP Support Assistant says "Tune up underway". Happened for several days and don't quit. Until today, he said it as to defragment my hard drive.

  How can I stop and see the results. TS?  All I can find is a list with checkmarks.  There is a red X with the line that indicates.

  Help, please. Thank you

  Cyndi

  {Information}

  Hello

  Unit stop will cause any damage to your device. You can uninstall HP Support Assistant, and reinstall the battery pack closing does not work.