I bought the first pro

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• I bought the first Pro 5.5 and downloaded/installed on my desktop.  Recently upgrade to Windows 10 wiped out all my apps from third parties including first 5.5 Prop.  How cn I re - download to reinstall?

  I bought the first Pro 5.5 and downloaded/installed on my desk several years ago.  Recently upgraded to Windows 10, their upgrade glitch locked up and everything and forced me to re build-in the process it has wiped out all my apps from third parties including first 5.5 Prop.  How cn I re - download to reinstall?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  - and also read https://forums.adobe.com/thread/1146459

• I bought the first Pro CC for 1 week. I tried to install Adobe Encore also because I do the DVD, but it does not work. What can I do? Help me!

  I bought Adobe first Pro CC for a week. I have to also install Adobe Encore because I do the DVD, but it does not work.

  I downloaded again, but a zip and I'm in a panic =)

  Help me please it is important!

  Moving to the cloud creative download & install

  Please see CS6 still not installed with creative cloud

  Hope that helps!

• I bought the IPad Pro 128 GB on 3.29.2016. I used it for less than a week. It charged when I first opened it from 67% to 100%. 9.3.1 update.  After about 5-6 days, the battery is down to 1%, and now it will not load. I have reset on AEC

  I bought the IPad Pro 128 GB on 3.29.2016. I used it for less than a week. It charged when I first opened it from 67% to 100%. 9.3.1 update.  After about 5-6 days, the battery is down to 1%, and now it will not load. I have reset to factory settings and it still doesn't load. There's just 1%. Help, please.

  Thank you

  Katie

  It is under warranty. Suggests taking it for an Exchange.

• I cannot assign two users of the first pro that I bought?

  I'm unable to assign two users of the first pro, I just bought

  The person misunderstood cat and you said wrong

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)

  -An individual account is for one person and may not be shared with anyone else

  For more than one person you need an account team

  - https://creative.adobe.com/plans?plan=team team plans

  -http://www.adobe.com/creativecloud/buy/business.html

  -https://helpx.adobe.com/contact/creative-cloud-teams.html using the team

  -manage your account http://forums.adobe.com/thread/1460939?tstart=0 team

• I bought the first Adobe pro and was not able to download

  I'm not able to find the link to my purchased version of the first pro

  What version did you buy?  If it is a subscription of the CC, then you must download Fund Manager and use it to install your programs. If this is a standalone version of the license, then you might be able to find it on the following link: other downloads

• Bought a first pro plan and it still says trial expired and not to validate.

  Bought a first pro plan, and it still says trial expired. Contacted Support, no answer, can someone help me please?

  Hi RayanChehab,

  My sincere apologies for the delay and I replied to your other post.

  5 days of no response from staff

  Thank you

  Ilyes Singh

• I bought Adobe first Pro CC but I always get buy now

  I bought Adobe first Pro CC but I always get buy now. Why does. What should I do?

  Hi Julie,.

  If disconnection does not help, follow these steps:

  Sign out of the creative cloud app and exit (Quit option will be available after a few seconds).

  Move the following folders on the desktop:

  (1) SLCache

  Windows: OS Lecteur\Program Files (x 86) \Common Files\Adobe

  Mac: Adobe/Library/Application Support/Adobe

  
  

  (2) SLStore

  Windows: OS drive\ProgramData\Adobe

  Mac: Adobe/Library/Application Support/Adobe

  
  

  (3) OOBE

  Windows: OS Drive\\AppData\Local\Adobe Users\ directory

  Mac: /users / / Library/Application Support/Adobe

  
  

  Now connect to the creative cloud app and see if it works.

  NOTE: Make sure that your Anti Virus/Firewall is blocking all the Adobe activation servers. Alternatively, you can also check your file "hosts" for any changes.

  Thank you

  Regalo

• I bought adoebe first pro CC how can I still CS6 do DVD and BD

  I bought adoebe first pro CC how can I still CS6 do DVD and BD

  Can anyone help me where to download CS6 again

  Here is the link for info re using Encore CS6 with CC for 2014 CC update and install the Office of cloud.

  http://helpx.Adobe.com/Encore/KB/Encore-CS6-installed-cc.html

  It has links to get the library (which is not installed with yet) and a workflow with CC versions.

  In the Office of cloud, assuming you have PR CC 2014 installed, you are looking for:

  

• I bought the IPad Pro 9.7 128 GB

  I bought the IPad Pro 9.7 128 GB & wanted to transfer my ITunes from my office to him, but he said I had to have the 12.3.2 update.  Is this update even for Pro IPad 9.7 still available?

  You need to update iTunes on your desktop.

• Cannot find the first pro on my computor cs6 after its been installed

  How can I register my second computer in order to use the first pro cs6 on it, after that it was paid and installed on my computer?

  Hello

  You can install and activate the perpetual software (purchased) two computers of the same type (mac or pc), as long as you use it on one at a time. (lightroom is the exception because it is a product of multi platform, so it can be installed on the pc and mac platforms)

  For deactivation refer:- https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  To load the software on another computer, download and install it as you did on the first computer. Then enter your serial number to activate it.

• Still possible to buy the first Pro CS6

  Hello.

  Is it still possible to buy the first Pro CS6 version, or is the only option to subscribe to the CC? -Prefer a lump sum instead of a running...

  From what I read in a forum message, newer than 10.7 Mac must subscribe in the cloud instead of buy CS6... and someone with Win10 must also subscribe to the cloud for CS6 is not compatible (meaning that the seller will ask you your operating system and not sell you CS6 if she does not work on your computer... I don't know if this means that Win7 and you can't buy if you have Win8)

  Please report back with your operating system if you are able to buy CS6

• I just bought the DC Pro Acrobat full of desktop software only.  Have downloaded fine, but when I go to install the download, it is for me an "access violation at address 00000000. read of address 00000000 ". Can someone please?  Thank you!

  I just bought the DC Pro Acrobat full of desktop software only.  Have downloaded fine, but when I go to install the download, it is for me an "access violation at address 00000000. read of address 00000000 ". Can someone please?  Thank you!

  Hi Rob,

  What is happening in Mode safe? If you can install it in Mode safe mode then delete all entries in startup via msconfig as this could conflict with the program.

  If this does not work, saving all the data of your administrator account, you can delete the account and recreate it.

  Kind regards

  Rave

• Bought the Adobe Pro today / and I need the part of the signature to download and it takes forever - why is - this? Thank you EL

  Bought the Adobe Pro today / and I need the part of the signature to download and it takes forever - why is - this? Thank you EL

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Told me that if I buy the first pro Adobe after effects is free, its telling me it is a trial version, im confused

  Told me that if I buy the first pro Adobe after effects is free, its telling me it is a trial version, im confused

  If you subscribe to a SINGLE, as the first application only, it includes Media Encoder and Encore CS6. If you subscribe to CLOUD CREATIVE at the higher cost, you get all applications including After Effects.