I can't get my blackberry desktop software to work more... pls help.

Similar Questions

• BlackBerry Smartphones where can I find the "Blackberry desktop software? .....

  ... I have Verizon wireless and it is not on one of the disks I got with the phone.  I know it is available online to download, but before downloading, I get a message stating "Note:

  If you did not purchase BlackBerry directly from Research In Motion (RIM), please contact your service provider to determine if this software has been authorized for use with your handheld. "I contacted Verizon, and they do not seem to know, either.  Any help is appreciated.

  http://vzw.SmithMicro.com/BlackBerry/ try this link, it takes you directly to the link on the blackberry on verzion Software.  If you look to the left in the list, it will show you the desktop option

  Hope this helps

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• BlackBerry Desktop Software was accompanied by a problem and must close

  I downloaded 601_b021_multilanguage.exe and installed. When I try to run it, I get the message:

  BlackBerry Desktop Software has encountered a problem and needs to close.

  EventType: clr20r3 P1: rim.desktop.exe P2: 6.0.1.18 P3: 4cfdab9c
  P4: microsoft.practices.composite P5: 2.0.1.0 P6: 4cfdaa3a
  P7: 12 b P8: 50 P9: sclhiaanmqhkf4zdfpvvwejkphnm1zuj

  My computer is running Windows Xp with SP3

  I downloaded the file again, re-installed and get the same problem.

  Can you help me?

  Hi KuldeepChouhan,
   
   
  Try the steps listed in the article below and check if it helps you to fix the problem:
   
  "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience. "during the synchronization process
   
  Additional reference on:
  BlackBerry Desktop Software issues fixed in this release

• Error 1303 when trying to install Blackberry Desktop Software

  I tried to install the latest version of Blackberry Desktop software (5.0.1) and I can't do it. I get "Error 1303. The installer has sufficient privileges to access this directory: C:\Program Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator. »

  It's my computer and I am the administrator. First, I tried to give me full control permissions. When I first in the properties and on the Security tab, it is verified that I have total control under administrator and under my user permissions. When I click on edit, all the controls disappear. When I try to check, then click on apply, he says that access is denied.

  Under the attributes says that it is "Read only" and it won't let me change that, access is denied.

  Second, I tried to change the ownership of the file to myself, as is said currently "Impossible to view the current owner. Again is says access denied.

  I found another search in folder under C:\Program Files Research In Motion\ query and spin in all the same problems with this set. It doesn't let me open files or delete them.

  Any other suggestions? Thank you!

  Hi reinwilliam,

  This error is due to the privileges of the user account. The 1303 error occurs if-
  The system group does not full control privileges or The Everyone group has full control privileges.

  Given that you have tried the steps to give total control, you can try setting the default Administrator account and check if you can install.

  1. click on the Start button

  2. on the Start Menu, click all programs Accessories followed

  3. in the menu accessories, right click on the option from the command line

  4. in the menu that appears, click on the option "Run as Administrator"

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type the command net user administrator / Active: Yes and press ENTER.

  7. close the elevated command prompt.

  8. close the session (in the Start Menu) and you will see your new administrator integrated next to your current account.

  9. click the photo icon display built-in Administrator account and connect to it.

  10. then try to run or install the programs and check.

  If you can solve the problem, then create a new administrator account.

  If you are able to resolve the problem, then try again to create a new user.

  For more information, you can view the following link to create the new user account with administrator rights.

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  If you need help, always then answer back and lets know us the status.

  Hope this information is useful.

  Jeremy K

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• BlackBerry Z3 im unable to coneect with BlackBerry Desktop Software

  Hello

  I bought blackberry mobile opportunity from a person that there is as much me BBID says I have forgeted ID and password...

  1 problem - I m not able to connect with newly made BBID.

  2 Im not able to use Blackberry link, mixture of Blackberry or BlackBerry Desktop Software

  3. I think I bought stolen Mobile or what to do if yes then I loss my $100...

  4. Please guide me what should I do im not in contact with this person sold me this mobile...

  Hello and welcome to the community!

  There is only a single process that can allow you to bypass the protection functions against theft and the use of this device:

  1. Complete the initial Setup, using the preliminary credentials of BBID
  2. Initiate a security WIPE on the device, using the prior BBID credentials
  3. At startup, create/use your own BBID

  This process is the only way to free association between the device and the prior BBID, allowing to use your own BBID. If you cannot contact the prior owner or they do not know BBID identification information, then your suspicions whether a stolen device could well be accurate. Again, only the process above will remove the unit to your use, and it requires a knowledge of these prior BBID powers... There is no way to get around.

  Good luck!

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Email for blackBerry Smartphones application is greyed out on BlackBerry desktop software.

  I have the Blackberry desktop software version 4.5 installed on my computer. I can't access the E-mail application because it is grayed out. When I try to access it I get an error message "this computer does not have his account address message. The messaging system is not configured properly or this e-mail system is not supported. "I use outlook for my email. I have a BlackBerry Curve 8330. It is updated with version 4.5. The software recognizes the phone. All other programs are available.

  It's on a computer at home?  It seems that you have installed the desktop using the BES software / redirector option.  Redirector is designed to work with a server exchange; If you are using your home PC with a POP/IMAP e-mail address, the best solution would be to reinstall the Desktop Manager using BIS (located in the Setup Wizard), and then use the Blackberry Internet Service to configure your POP/IMAP e-mail.  With this configuration, you will over see the e-mail settings icon because it will no longer apply.  When you use the redirector on a computer that is not on an exchange server, you can receive messages on your device that say "this message is used to carry data between the blackberry and the server... ", which can be quite annoying.

• Smartphones from blackBerry Desktop Software causing blue screen!

  Hey guys,.

  I hope that there is someone out there who can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Whenever I connect my BlackBerry via desktop software, my computer crashes with a blue screen. Regardless of whether or not you restart the computer, the same error. What I've noticed is that my CPU usage goes up to 100%, and the temperatures of the two nuclei exceeds 75 degrees during the connection. After that, the system hangs. In addition, it is not through the use of the processor or heat that the system hangs (the system is set to auto-sleep on 95 degrees).

  I tried connecting to my BB from my systems but no luck. I also tried to downgrade the application to uninstall the latest version and installing the older version (version 6.0). For some reason any I can get hands on with the old version 5.0. Is there someone who has the same problem or perhaps have a solution to this problem?

  My system configurations:

  Main system:

  AMD Athlon X 2;

  4 GB OF RAM;

  Windows Server 2008 R2 Enterprise x 64 Edition

  Secondary system:

  Intel Core i5;

  4 GB OF RAM;

  Windows 7 Ultimate x 64

  Do yourself a favor and open the BlackBerry Desktop Software, which is used to synchronize your blackberry with your computer. Note the program name in the title bar and the splash screen.

  I understand that it is very clear that I won't be able to get help with this problem here - only option is to reverse engineer the software and redesign it so that his stable.

  Thank you for your time.

• Smartphones from blackBerry Desktop Software not seeing music on computer

  Recently, I replaced my computer.  I backed up the music folder and its subfolders on the old computer and restored to the new.  There is a subfolder under 'My Music' for each artist. It's the structure that was built by Windows Media Player, when I originally ripped music from the CD.

  My Curve 8330 was about 8 GB of music on it I have Sync from your old computer.  Now, when I go to the page to synchronize your music, none of the music in subfolders appears.  The only thing I see are three artists that are in the folder "music sample" supplied with the PC default.  So I don't seem to be able to re - sync.  How can I get the Desktop software to recognize all the music on my computer?  I want to just make sure that when I run a synchronization is not annihilate everything on my Blackberry.  Thank you.

  Apparently, I installed the Blackberry Desktop Software before I rebuilt my index of Windows Media Player.  I had to uninstall the Blackberry Desktop Software and resintall once I rebuilt the index WMP.  He recognizes now all music.  I hope that this will save someone else the trouble...

• BlackBerry smartphones I can't get my Blackberry Curve 8530 is displayed on my computer while it is plugged attempt 2nd in. HELP. PLEASE?

  I have a Blackberry Curve 8530.

  I try to use the USB cord they gave me to connect my blackberry curve 8530 to the computer so I can open my files as I used with my old curve. It will not appear in "my computer". I have checked, the card Support on, Media Transfer Protocol (MTP) on, Mass Storage Mode Support on the Compression and Auto enable Mass Storage Mode when connected Yes

  Hello

  You have installed the software necessary for your PC? It is necessary for your PC to have the appropriate drivers to recognize the BB as a mass storage device. See this post:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/HOWTO-use-your-BlackBerry-as-a-us...

  The post is dated, so some of the settings may be in the wrong place. In addition, the version discussed is outdated... just use the latest version of DTM and you should be fine. You can get the versions here:

  • http://NA.BlackBerry.com/eng/services/desktop/

  Good luck!

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• BlackBerry Smartphones Blackberry Desktop Software deleted my Contacts

  Hello.. It's my first post

  I just bought my Blackberry Tour (used) a few weeks ago and was not connected to my computer since I bought it, so I was a little surprised when I plugged it in today, set up updates of Blackberry Desktop Software and found that everything was completely erased.

  I've tried everything. Connection without the battery did not work, and he just asked me to install updates everywhere. After reinstalling the operating system, everything is back to normal now, except for the fact that all my contacts have disappeared.

  Given that I have does no backup for them earlier, is anyway I can get back them? This is my first Blackberry so I am a little confused.

  Thanks for any help!

  Yuck.

  I always advise people to make a manual backup of their BlackBerry before ANY upgrade. Your carrier and notice of the RIM must be specific to this topic. The upgrade process "should" do its own backup at first, before the actual upgrade.

  Check your PC, the search for any file ending with "*.ipd"... normally the backups are performed to your My Documents folder. Check and see if any IPD file is there, in particular dated today.

  If so, you have a backup.

  Then, using Desktop Manager > restore.

• You have problems with internet tethering using your Blackberry Desktop Software after upgrade to Windows 8?

  Here's the email I sent today to Microsoft. Do you have the same problem? How is - it you haven't solved the problem? Do we not have a work around? Thank you very much!

  Hello

  
  

  Recently, I met this problem since I upgraded my PC from Windows 7 to Windows 8 by shopping online. I can't do internet tethering with my Blackberry 9360 more. I am using Blackberry Desktop Software 7.1.0.32. Here is the error message I get when I click on "Mobile Internet" in the office of the said application

  
  

  
  

  COULD NOT START INTERNET MOBILE

  Failed to initialize of the Mobile Internet.

  
  

  Please check your profile settings and make sure that your radio is turned on. This service could also have been turned off by your mobile service provider or administrator.

  
  

  
  

  Already, I have ensured setting/phone/internet is correct and that the radio is on. In addition, internet endearing is supported by my Smart unlimited BIS Plan.

  
  

  So my friend visited our place and I noticed that he uses his Blackberry 9320 with Globe unlimited BIS Plan for internet tethering in his laptop. It works perfectly fine. And so I used their BB device on our PC and I got the same error as posted above. I then connected his 9320 BB to his laptop (with same Blackberry Desktop Software installed) and it started to work again very well. So, I also tried my BB 9360 on his laptop computer and internet endearing worked!

  
  

  What I've been through, I guess that the problem is not related to the BB Desktop Software I use plan or service that I currently have with my carrier. Obviously, the problem is due to a problem of incompatibility somehow.

  
  

  How to solve this problem? It is important for me to use internet service my phone sometimes because often our connection with Smart Bro is much too slow.

  
  

  I hope I get a response as soon as possible time. Thanks and good luck.

  Hello

  BlackBerry (BB) 9320 and 9360 are compatible with the Windows 8 operating system.

  You can consult the following Microsoft article.

  Compatibility Windows 8 Center:

  BlackBerry 9320: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9320&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

  BlackBerry 9360: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9360%2B&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

  I recommend you to install the software of BB from BB site and check if it helps.

  Download driver blackBerry: http://in.blackberry.com/software/desktop.html?LID=in:bb:software:desktopsoftware & CAL = to: bb:software

  Note: If the problem persists, I recommend you post the same question on BlackBerry forums and check if it helps.

  Communities of blackBerry: http://in.blackberry.com/communities.html

  Keep us informed on the status of the issue.