I can't print with my HP Officejet 6500 E709a

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  Laptop: Windos Vista (not sure if 32 or 64) using printer wireless successfully.

  Well, the problem is when you try to scan from the printer or computer does not detect the other BUT I can print from my pc to the printer.

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  Hello

  I'm troubleshooting an issue on all new HP Envy Desktop from my father-in-law and its existing OfficeJet 6500 E709A.  It came with Windows pre-installed 8.0, and I ran Windows Update to apply all the necessary patches, which included the upgrade from PC to Windows 8.1.  His previous PC is a Dell Windows XP, but due to the end of LIFE of XP, he bought a new HP PC.  I had him download 64-bit Windows 8.1 for the printer on the HP site and it did not work properly.  I tried to uninstall using the uninstall on the HP support site and requiring a reboot.  We then tried to reinstall the software after the restart and he said that it was extracted files but did not say where they were extracted to.  The extract window goes away and then it's just sitting there and nothing else happened.  I also saw another method to install the printer through the computer to be scanned and then decide the best software and driver to use.  Who started working and then just sit there as well and did not finish.  I'm in and I normally don't have these types of issues, but for some reason any, that he's not well.  I also went to the Microsoft site to test hardware compatibility with Windows 8.0/8.1 and it said it was, but other people said that it is not based on their experiences.  I have tried everything I know and searched this forum and google for the answers and don't come up with anything.

  1. when the software is extraction, can you please tell me where this is extraction to (IE folder Temp, Windows, etc.)?

  2. the software and drivers are 10 22, 2012, is there new files that you can give?

  3 is this fully certified by HP printer to run on Windows 8.0/8.1?

  4. is there anything else I can try?  I think I saw a troubleshooting step when you install from the CD and then download the updated Support files or windows.  I don't remember what OS files were on the CD.  Since it is in another State, I do it via webex with him to control and do what I tell you him to do, it complicates things.

  Help, please!  This is frustrating me like him.

  Thank you

  Rob

  Hello

  First, enter the installation folder and delete all current software that could be partially installed.

  To access the installation folder, click R on your keyboard and the Windows logo keys. the Run dialog box is displayed.

  Type %temp%, and then click OK.

  Open the HP installation folder that begins with the characters in 7z, if there are several just open the most recent one.

  Open the Util folder, then select the CCC folder and run the Uninstall_L3.bat file.

  In the listed command line click on Enter and confirm a window of dialogue for the installation of multiple, don't forget to restart the PC once you will be prompted to do so.

  Proceed as follows, in my view, it should solve the problem described:

  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Never select and confirm by clicking the button turn off.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
  7 restart your PC
  8. run the installation file and check all difference.
  9. Once you have finished, remember to open McAfee and re-enable real-time scanning.

  Kind regards
  Shlomi