I can't scan or fax

Similar Questions

• Can not scan or Fax with eFax HP Envy 110.

  I have a HP Envy 110 wireless printer connected to an iMac OSX 10.9.4 running.  I downloaded the latest drivers from the HP site.  I can scan from the computer, but I can't scan from the printer to the computer.  I also have an eFax number and the password.  When I insert this information in Control Panel of the printer, I get an error message that my information is not valid.  Can anyone help?

  Hi Melnee,

  I see that you have some problems scanning and eFax with the ENVY of 110. I would like to see if I can help. When you try to scan from the front of the printer to the computer, what error or message you get?

  Although the 10.9.4 the operating system is not listed in this document, 10.8 steps will be the same: "computer no. has detected" or a Message appears "connection error" during the scan.

  On the question of eFax, you must speak with the Team Support HP Cloud. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the number of Technical Support for your country/region.

  Let me know if it helped the document for scanning.

  See you soon,.

• OfficeJet 6500 on Snow Leopard, scanning and fax questions

  I finally got my wireless 6500 printer to print with Snow Leopard, but I can't scan or fax.  I contacted Applecare about this and they could not solve the problem.  These functions have been works fine under Leopard, but disappeared with Snow Leopard.  I read on an Apple forum that these functions will not work with Snow Leopard.  Is there a solution?  HP will address this issue in the near future?  All the world is facing this problem?  Help would be appreciated.  Thank you.

  Bill

  Hello BillWilb,

  Printing and scanning for the Officejet 6500 functions are fully supported in Snow Leopard.   You want to use the software that is included in 10.6, please do not use the old Leopard software.

  This document will give you simple instructions on how to scan and print from Snow Leopard.

  http://support.HP.com/us-en/document/c01846935

  I hope this doc gets going again.

  (Although I am an employee of HP, I speak for myself and not for the HP)

• HPOfficejet Pro 8620: Lockout admin and can not only restore factory settings no printing, scanning or fax

  HPOfficejet Pro 8620

  Once the upgrade to the last of my printer Mac security bug fix didn't work, printing, scanning or fax, tried to fix more than once as resinstalling followed etc. software instructions.  Then accidentally disabled the settings and now when I try to reset it or add printer returns Web services disabled etc. or feature was locled by your administrator, which is me... Help because I need it for work...

  You do one of 2 things @Chelle007, you can reset the printer back to the factory settings and set up again, or you can connect the printer to the computer or router Ethernet cable and use the wired IP address to access the Web integrated (Embedded Web Server) server. If you choose to install an Ethernet cable, go to the network settings on the front panel of the printer to get the IP address. Enter the IP address in a Web browser, and when the printer page opens, you can go to settings. You will be able to reactivate it. Please do not forget to select each element one at a time instead of select allow all, because if you turn on all you will lock the front panel.

  If you are unable to do so, or rather do the simple reset check your Inbox for instructions.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Printer resets: What You Should Know by @Bob_Headrick

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

  If one of the methods I suggested the problem, please click on accept as Solution below my post so that others can easily find what worked for you. Thank you.

• 6700 all-in-one - can't copy, scan or fax

  I have a HP OfficeJet 6700.    We work well until last week... He wil feel but it wil not copy, scan or fax.   The error message is "Unable to scan, copy or fax."     I remember seeing that an update was received on the printer some time before that.    I tried to restore factory settings, turn power switch, etc.   Through the tool of diagnosis without results.    Help!

  For those who have this problem.   Finally, I called customer service HP, being willing to pay just what he needed to fix this.    You would not believe this resolution!   I do not think that HP called a bug, but I'd sure like to.    This is because the printer is plugged into a surge protector.   HP KNOWS that it is a problem... but it is posted all over these blogs?  NOOOOOOO!    So I plugged the printer directly on the wall, did a hard reset by pulling on the power cord to the back of the printer, replugged the power and it worked.   What I call a bug because there is nothing wrong with my surge protector... it is something in the printer.    Told me that I can now reconnect on if overvoltage limiter I want and it'll work.   BUT... that, if/when it happens again, the solution is to plug directly into the wall again and again a reset.    Anyway, everyone to knowabout wanted this issue with printers and the surge protectors.

• Where can I find "Windows Fax and Scan" if it does not appear under my "all programs"?

  Where can I find "Windows Fax and Scan" if it does not appear under my "all programs"?

  WIndows Fax and Scan is only supplied with Vista business, full and firm.

  http://Windows.Microsoft.com/en-us/Windows-Vista/send-a-fax

• Can't set the fax modem in Win Fax & scanning. I get the error "an error has occurred. Try again or contact your system administrator. »

  Original title: can't set the fax modem in Win Fax & scanning

  I have install Vista Pro on my laptop at home with me and wife that both put in place as administrators. I recently reinstalled (Clean) Windows Vista and am trying to reload all data and software.

  I have successfully set up Win Fax under my account and power send & receive faxes, but when I tried to put in place the fax under my wife account I get the error prompt:

  "An error has occurred. Try again or contact your system administrator. »

  Prior to the re - install, I have had no trouble creating and directing Win Fax in both accounts.

  I tried to remove and re-create the account of my wife, but all without success. It is a major pain because it is my wife who is the main user of the service of fax for his work.

  Help, please...

  Hi HamptonBirds,
   
  (1) what is the brand and model of your fax machine?
   
  Follow these steps in the order of appearance and check if it helps to solve the problem.
   
  Step 1:
   
  Verify that the following services are defined as follows, and you can start each service:
   
  a. click on start
  b. in the type of search option 'services '.
  c. now, make sure that the services below are the following:
   
  Connections - Manual
  Telephony - manual
  Remote access connection manager - Manual
  COM + Event System - Manual
  Remote Access Auto Connection Manager - manual
   
  Step 2:
   
  Turn off ADM (Windows Fax and Scan)
   
  a. click on start
   
  (b) in the search box, type "regedit".
   
  c. find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts, delete all the keys to void.
  
  d. run WFS high the first time. This should allow to recreate the appropriate accounts.
   
  Registry warning
  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
   
  How to back up and restore the registry in Windows
  http://support.Microsoft.com/kb/322756/
  
  Aziz Nadeem - Microsoft Support
   

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• In Windows Fax and Scan, I can't get the Fax Status Monitor to open

  When you send a fax status monitor does not open. I have activated Windows Fax and Scan feature and turn it on. I also deleted all the registry keys. I reinstalled the modem (everything is good). I have tested the phone line (everything is good). How can I fix Windows Fax and Scan? He has worked in the past. Should I reinstall Windows 7?

  Hi Raoult,

  Check the settings and fax and scan, try the following steps:

  i. open Fax and scan

  II. click on tools

  III. Select fax settings and click on the monitoring tab

  Click the following to adjust how to be informed about the status of a fax sent or received. By default, all notifications (appearing under the name of pop - up balloon notes), fax settings of the monitor and sound options are enabled

  IV. ensure you that you check all the options listed in the below location (under notifications and Fax Monitor)

  Thank you, and in what concerns:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• After the transition from XP to Windows 7, I lost my ability to scan and fax.

  When I go to the interface of the software (on my desktop), instead of being able to set up a scan and save it to a document, I now get a message that my installation of the software is incomplete.  He tells me that I have to connect via USB to complete it, but when I do this it seems to return to the original XP drivers, and I've since upgraded to Windows 7 drivers.  How to get out of this endless loop and recover my ability to scan?  And I already tried using HP diagnostic tools AND tried to remove and reinstall the update downloaded drivers.  Nothing seems to update this software interface on my desktop - the farthest, I get with it is a runtime error.  Any ideas?

  I tried to reinstall again and somehow got beyond the Runtime error (no idea how).  Now, scan and fax are back (yay) but the scan will make only a single page and then it shows a mistake and said it should be stopped.  However, I can deal with that at thispoint.     Thank you!!

• Complete the features of my printer office pro jet L7780 does not (scan and fax)

  I can not scan and cannot fax.  I have no hp Solution Center to my office jet pro L7780 printer. When I tried to reinstall the software for windows 7-bit, I got an error message stating MSI > MSI_BPD_Scan.  I followed the instructions how to solved the problem by selecting run, and then type MSIexec / register but the file is not found in my system.

  Hi sschocker,

  Have you followed the steps in washing I provided?

  Follow the steps below to check the WIA Service:
  1. type services.msc in run or search and files program
  2. scroll the page up to the WIA Windows Image Acquisition
  3. make sure that the service is running. Click on stop and then restart to ensure
  4 restart the computer
  
  Restart the services of dependencies:
  1. Click Start, in the search box type "services" without the quotes.
  2. scroll down until you see Windows Image Acquisition (WIA).
  3. double click on it and go to the Dependencies tab.
  4-2 services must be listed.
  5. close this window and look for the remote procedure call (RPC).
  6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.
  7. go to hardware detection kernel and Double click.
  8. set the Startup Type to manual and click on apply.
  9. you should be able to start the service by pressing Start.
  10 now, you are done and the Twain Manager must work and gives you is not a mistake. This should solve your problem

• HP Deskjet 2540 All in One: can I send a fax to a HP Deskjet 2540 printer all-in-one? I have a VoIP phone line.

  Can I send a fax to a HP Deskjet 2540 printer all-in-one? I have phone line VoIP 'Basic Talk'... are not currently connected to the printer.

  Hi @Sunny9,

  Thank you for joining the HP Forums!

  I understand you're wondering if you can fax with the printer HP Deskjet 2540. I am happy to answer this question!

  According to the user's guideof this printer, the printer cannot send fax. It can only print, scan and copy.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope that answers your question!

• Can my photosmart 5525 fax and if so, how?

  Can my photosmart 5525 fax and if so, how?

  Hello

  Based on the following specifications, it can print, copy and scan. No Fax function:

  http://support.HP.com/us-en/document/c03241207

  If you use Windows, have you tried using Windows Fax?

  Kind regards.

• Can not scan several pages of Dell 964 Photo Scanner

  I have just upgraded to a new computer (Dell Precision 6300) using Vista and I am trying to scan several pages of my old Photo Dell 964 printer, which has a built-in scanner. My printer search the list of applications of scanning of my computer and do not find anything. I can't use Windows Fax and Scanner program to scan several pages - only one page by scanning. I tried to save as a TIFF file as well.

  http://support.Dell.com/support/downloads/index.aspx

  Go to the link above and get the latest printer drivers for your current operating system.

  If no driver available, contact Dell on the problem.

  See you soon.

  Mick Murphy - Microsoft partner

• Why can't scan text in a PDF Document in Windows 7?

  I recently bought a new laptop with Windows 7 Edition Home Premium preinstalled.  I use a HP Laserjet 3055 multifunction device as my scanner.  I do a lot of scanning.  With my previous Setup and Windows XP very well worked, quick and reliable scanner.  I do mostly from documents by scanning in the form of pdf files.  With Windows 7, there is a function of scan and fax in the start menu.  The scan function does not provide a pdf format, only .tiff, .jpeg, etc..  Despite this, Adobe on its website indicates that Windows 7 is completely compatible with AdobeReader 9 which is the pdf program I work with that.  I know that the reader do not create pdf documents but in my old configuration, I used 7 Player and never had a problem of scanning hard copy as a pdf document.  Can someone help me?

  It would have been a function of the software provided with the scanner.
  The scanned image has been wrapped in PDF or OCR software there that output in pdf format.

  Check with HP, if your old software will work. I doubt it and think that you will have to find programs to create PDF files you want.

  Adobe Reader, in any version, has nothing to do with the way that PDF files have been created. It's just a program used to display.

• All-in-one HP Photosmart C6280 not connected to the internet, and can not scan to computer

  My HP Photosmart C6280 all-in-one not connected to the internet, and can not scan to the computer.  I got it for a few years and must plugged into my Macbook to print, but now I want to use it to scan photos directly to my computer.  Can someone help me to do this?  Much appreciated!  (Not sure where are my original softward records!)

  Oh, OK, well this isn't probably the problem, but for good measure, you should get the latest version of the software for your printer from the "support & drivers" link at the top of this page.

  In the meantime, we will reset the printing system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Top of the window, Select the default tab . Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.