I found the message window was unabale to install your bluetooth device.

and I am unble to download my photo in my mobile on my phone.

Hi zubin_jo,

Thanks for posting your query in the Microsoft Community. According to the description of the problem, you are not able to connect the phone to the laptop via Bluetooth. Provide the following information:

·         Is the issue confined to the phone?

·         You get the error message?

·         It never worked before?

·         Have you installed the software and the related drivers for the device?

I suggest you follow these methods.

Method 1: Run the tool and troubleshooting hardware devices.

Method 2: Follow the steps in the article.

Add a Bluetooth device to your computer

You can check this link for more information:

Connect to Bluetooth and other wireless or network devices

I hope this helps. Let us know if you need more assistance.

Tags: Windows

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