I get a BSOD ntkrnlpa on the computer.

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• I get error code 800F0825 when the computer attempts to install the update to vista KB938371. What should I do to fix this?

  Ideas:

  • You have problems with programs
  • I get error code 800F0825 when the computer attempts to install the update to vista KB938371. What should I do to fix this? messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

  5 steps to help protect your new computer before going online
       http://www.Microsoft.com/protect/computer/advanced/XPPC.mspx

  Other useful references include:

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I upgraded my card mother cpu ram and hard drive. I reinstalled windows xp home edition has got all of the updates. After 9 latest updates download and installtion went well, I restarted the computer, I get a blue screen and the computer restarts

  I upgraded my card mother cpu ram and hard drive. I reinstalled windows xp home edition has got all of the updates. After 9 latest updates download and installtion was going well until I rebooted the computer and go to page window showing all the icons that I get a blue screen and the computer restarts its self and does not stop. How can this be corrected?

  Hi KevinRy,

  Welcome to the Microsoft Answers site!

  Unplug all external devices.

  Try to start in safe mode. If you can start in safe mode, and then do a system restore to restore the computer to an earlier point in time.

  Change the recovery settings to disable automatic reboot, if you are able to boot up to the desktop computer:

  1.	Right-click my computerand then click Properties.
  2.	Click the Advanced tab.
  3.	Under Startup and recovery, click settings to open the Startup and recovery dialog box.
  4.	Clear the automatically restart check box, and then click OK many times necessary.
  5.	Restart your computer so that the settings take effect.

  Now, when you are going to close and a fatal error occurs, you will see at least and it won't cause an automatic restart.

  Please reply back with the error message you get because it helps us to resolve the error.

  Kind regards
  Amal-Microsoft Support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I get an error message when the computer starts, "failed to prepare the critical file! Engine out of Chameleon.

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  Original title: Chameleon engine

  I uninstalled ASUS Splendid Video Enhancement Technology to my computer and it solved the problem!

• At STARTUP I GET a MESSAGE SHOW that the computer shuts down (90 b) fan system is n

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  "What should I do except buy and install a new fan or burn my computer?"

  Open the PC look inward and look for the fan who does not turn and buy a new fan.
  If the fans are all spinning is maybe the speed is too slow on that question.

• Intel(r) management Engine Interface cannot start (code 10), I get this message whem check the computer Device Manager

  I get this message whem check the computer Device Manager

  Intel(r) management Engine Interface cannot start (code 10)

  Thanks Ephraim

  Please provide us with your administrative Event Viewer logs by following these steps:

  Click on Start Menu
  Type eventvwr in the find programs and files (do not hit enter)
  Click with the right button on eventvwr.exe and click Run as administrator
  Expand custom views
  Click the administrative events
  Right-click Administrative events
  Record all events in custom view as...
  Save them to a folder where you will remember which folder and save it as Errors.evtx
  Go where you saved Errors.evtx
  Make a right click Errors.evtx-> send to compressed (zipped) folder of->
  Download .zip here (if you can) to skydrive or a file sharing service

• Backups taking over 130 GB of 160 GB, getting 'Startup Disk Full' and the computer does not. Help!

  I fight for free space on one of my older iMacs work and I am to the point that we cannot use it because the startup disk is full.  I've recently upgraded to Snow Leopard OSX Lion (10.7.5) so I could update our video editing software, Adobe Premier.

  We run all our video projects on external hard drives, which does not have the boot disk space and are always good on the erasure of files from the Recycle Bin, audio, photo and video so that they are not get bogged down.  About this Mac shows my 160 GB boot drive contains 8.87 GB Audio, 7.69 GB, 6,49 Photos GB movies, 6.58 GB Apps and a huge 129.34 GB of backups.  I have time Machine backed up on an external hard drive and can't seem to find out where these files are to be removed from the startup disk.

  Turn off time Machine and restart does not clear space.  I have even made the Terminal kill command no matter what auto backups, deleted device and old library version in iTunes, etc.  and I have no backup label appears when I bring up the screen of star wars of the time Machine. I went through so many stages and suggestions to get this machine working again.  I understand these backups are supposed to remove themselves automatically, but why are there still first place if I save on the outside?

  PS I'm not very computer savvy, but I know my way around.  Additional suggestions are appreciated - please let me know if I need to provide more information.

  http://www.howtogeek.com/212207/how-to-free-up-space-used-by-time-machines-local - backups on your mac.

• How can I get photos qualcom phone on the computer is turned off?

  Trouble getting photos from phone to computer

  Hi John,.

  You might be interested to look at these links:

  http://Windows.Microsoft.com/en-us/Windows-Vista/import-photos-from-your-Windows-phone-to-your-PC

  http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-get-pictures-from-my-camera-to-my-computer

• Get alrets of viruses on the computer

  I am very confused about what is legitimate software for my computer. I iyogi and kit utility pcrepair, are legitimate programs? I still have a lot of pop ups telling me I have a lot of virus and I think one or two of these programs are not real. When I try to download your software virus scanner, it tells me that this cversion does not match updates, I installed.

  Original title: the theese are legitimate?

  HI tinamcmahon,
  Thanks for posting your query in Microsoft Community.

  In order to help you better, please provide us with the following information:
  (1) what anti-virus software do you use on your computer?
  (2) what virus software detector you trying to install?

  The programs you want are third-party programs. We have not the slightest idea whether or not they are legitimate.

  I suggest you to always download from the website of the manufacturer of legitimate software.

  You can check the links given to check and search for viruses on your computer and check:

  (1) malicious software removal tool
  http://www.Microsoft.com/security/PC-Security/Malware-removal.aspx

  (2) what can I do to protect my PC from viruses?

  http://Windows.Microsoft.com/en-us/Windows-8/how-protect-PC-from-viruses

  For any Windows help in the future, feel free to contact us and we will be happy to help you.

• I get a pop up on the computer while trying to download something on the internet.

  Original title: it appears whenever I try to download something c:\users\owner\D...

  I tried to download anything on the internet and I can't. I change the property settings recently but I don't know exactly what I did. It has certainly not helped.

  Try a system restore to a period prior to your violin

• BSOD and how to refresh the computer

  I have a gateway to window computer 8 I've had for a year now and never restarts time I try to put on my computer it won't let me because it goes to the home page and comes up with a message with different types of BSOD errors and then force, then whenever the computer load it keeps then me on reviews and it never let's me back to my original account and I need a way of doing things to normal or if someone can tell me how to reset the computer that would also be very useful.

  Original title: my computer problems

  Hey Nasir,

  I understand that your computer gives error BSOD and your user account is signing you as a guest user and you also want to know about reset.

  Sorry to hear about the embarrassment caused and thank you for the detailed description.

  To help you better please answer the following questions:

  1. What is the brand of computer?
  2. You have a third-party security program installed on the computer?
  3. You recently made any changes to the computer?

  This issue could be due to the following issues:

  • Drivers are corrupt.
  • Damaged user account.
  • Problems of virus and malware.

  Learn more about BSOD please refer to the article:

  http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/blue-screen-of-death-BSOD/1939df35-283f-4830-A4DD-e95ee5d8669d

  Follow the suggestions below and check if this can help:

  Method 1: Safe Mode

  Follow the bottom of the article which will help you to start the computer in safe mode and check if it works fine in safe mode:

  http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

  Search your computer in safe mode, all the third-party program installed on the computer are disabled in this mode.

  Method 2: steps can be followed to BSOD

  This article will help you solve the BSOD errors on the computer:

  http://Windows.Microsoft.com/en-us/Windows-8/resolve-Windows-blue-screen-errors

  System Restore warning: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  How to reset the computer

  Please follow the article below and this will give you the procedure step by step to start the reset of the computer:

  http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

  Refer to: refresh your PC without affecting your files.

  Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

• HP Officejet 6500 Paper Out status on the computer but the paper loaded and test page prints

  We have a HP 6500 CB815A, which works well for almost a year. As of today, we get "Paper Out" status on the computer, but there is paper loaded in the tray... the same high quality paper as we always use. The test printer utility reports the same status. However, the printer can print a test page and fax without printing problem status.

  I unplugged for 30 seconds to reset, but we get the same status.

  Someone has had this same problem and solved?

  Thank you

  Dave

  If you have not tried to reboot your PC, I would. If this does not clear the issue, I would follow the following steps:

  1. Click Start-> Control Panel
  2. Select uninstall a program (it's the heading programs)
  3. Find your driver HP software; Select it by clicking on it once, then select Edit. If the change is not available, select uninstall/change.
  4. Select repair and then follow the prompts for your software repairs itself.
  5. If your software does not have the repair option, it may be advisable to download the latest drivers from support.hp.com site. Uninstall the drivers for your printer, and then reinstall them using.

  If these steps do not work, please post and I can continue further with troubleshooting.

  Good luck

  Brent

• any online game played and the computer turns off after 3 minutes

  It's killin me. I tried several other games online. Download everything fine and I can access the game without problems. Having been in the game for about 3 minutes, the whole computer just turns off.

  Hey Noel2112,

  Welcome to the Microsoft Answers Forum!

  We would like to get a better understanding of this issue so that we can better help you.

  ·         What version of the operating system you are using (Windows Vista or XP)?

  ·         Since when are you facing this problem?

  ·         Has nothing changed on your system just before that this problem has occurred - all new hardware devices installed?  New software or updates installed?

  ·         What browser do you use?

  ·          You get an error message until the computer shuts down?

  
  Step 1:

  a. uninstall if a third party Flash Player installed.

  b. Uninstall and reinstall the Flash Player.

  If you are using Internet Explorer, follow the steps below:

  Step 2:

  1 optimize Internet Explorer.

  2 see article below, which speaks of the optimization of Internet Explorer:

  http://support.Microsoft.com/kb/936213

  You can try the Fix tool mentioned in the article to automatically perform the steps for optimization of Internet Explorer.

  Step 3:

  1 reset the settings of Internet explorer if you still have the problem.

  2 here is a link to reset the Internet Explorer settings:

  http://support.Microsoft.com/kb/923737

  Try the tool mentioned in the KB article fix to automatically reset the Internet Explorer settings.

  I hope that the information above helps you.

  Kind regards

  Manasa P-Microsoft Support.

• My Dell all-in-one 962 stopped printing all of a sudden. The error messages are that the computer cannot communicate with the printer.

  My Dell 962 All In One Printer suddenly stopped to print. I get an error message that the computer cannot communicate with the printer. The error message suggests that I unplug and plug back the power plug and the USB cable to the printer and make sure that there are no restrictions of firewall to the printer. I did what was suggested and still no printing. I have resinstaled the printer from the CD software, I got with the computer and also installed the latest driver using the software of the software upgrade wizard.

  and also installed the latest driver by using the Software Update Wizard software.

  That would not have been the best idea... but it is unlikely that the cause of your immediate problem.

  The next thread does not make much sense to me, but it describes a situation similar to what you described and the proposed solution is supposed to have worked.  Try it and see--> http://en.community.dell.com/support-forums/peripherals/f/3528/t/19483019

  I suspect that what really happens is that the driver has become corrupted.  In many cases, simply reinstall the driver is not fix things; you have to clean the old corrupt driver before installing the new.  Thus, it is more likely that the part "Uninstall" the related response is what is helping rather than playing with services... but go ahead and follow these directions, just in case.  In fact, I suggest that you run under first antimalware scanners before following the tips in the above link.

  If I had not found the link above, that's what I would have suggested (whichrequires that you have Windows XP):

  Often, but not always, the symptoms you describe are caused by a corrupt print job stuck in the queue or a damaged printer driver.  However before you clean things up, on general principles, that you can download, install, update and run full scans with each of these two free programs.

  MalwareBytes AntiMalware

  SUPERAntiSpyware

  Use the free version, not the free trials of "pro" versions  Pay attention during installation uncheck any prechecked boxes that would install some additional third-party programs.

  Do not run the scans at the same time.  Each scan will take a while.  Start one and go do a non-it chore.  Once the scan is finished, leave the program to deal with anything it finds.

  Once done, you can keep or uninstall programs, or both.  If you keep SAS, I suggest to change its default setting does NOT automatically when Windows starts.

  Uninstall all software from Dell to control panel > Add / Remove programs

  Download Microsoft Fixit 50126 impression: http://go.microsoft.com/?linkid=9662904

  Close all running applications (anything with an icon on the taskbar).

  Run the Fixit routine.  Note: The routine Fixit has two modes, light and complete.  It will run in full mode when you check the box "Reset the spooler to print on values."  This will remove all printers, so if you have any other printer installed, I recommend running the Fixit in full mode.  If you have other printers and you do not (necessarily) want to reinstall them, run the Fixit in light mode (box unchecked).  This may work anyway.  You must restart the computer after you run in full mode; you need not restart after the Chase mode.

  After the Fixit has executed and you have restarted if necessary, make sure that the printer is disconnected from the computer and run the installation software.  You will be asked to connect the printer to a suitable place.  You can use the CD that came with the computer or download the software here (which is relatively hard to find, the claims of the main page of the 962 product support it cannot find the drivers)--> http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R89490

• How can I get service packs after restoring my computer?

  Recovery Disk/Service Packs

  I will use my recovery disc to clear my computer of all programs on the hard disk and the computer to its original start condition when I bought it (2004)... How can I get Service Packs downloaded on the computer fixed?  Thank you JT

  The computer is a HP of A600n with 2 GB of memory.

  Windows XP Service Pack 2 - Download (for single PCs too)
  http://www.Microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4F30-8245-9e368d3cdb5a&DisplayLang=en

  Windows XP Service Pack 3 for developers network installation Package and the professionals (unique facilities for the PC can use the same file)
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en