I have a full membership, but am still being charged to buy illustrator

Similar Questions

• I want to cancel my subscription. He says I'm in a free membership, but I'm being charged every month. How can I cancel it?

  I want to cancel my account. He says I'm on a free trail, but I am in charge each month. How to stop these payments and cancel my membership?

  Hi Kristina,

  The Adobe ID on the forums has no active membership CC or licenses under him.

  Please confirm the Adobe Id for which you see the charge each month or you can call customer service to figure out the exact order.

  Kind regards

  Sheena

• I have a full membership but only creative cloud trial versions

  I need help...

  I pay already a few months for this subscription and now after the trial is over I can't use one of the creative programs cloud such as photoshop etc.

  
  

  said descritions

  "You have access to the latest (and previous) versions of all creative cloud desktop applications - more the complete collection of companion of mobile applications and services."

  
  

  so, where's my access

  
  

  I hope someone can help out me
  

  Hello

  I see you have a subscription to creative cloud under the same email that you use with the forums, but it has not been activated.

  Please visit:-Activation / deactivation / connect / disconnect FAQ: How can I activate my creative cloud Apps?

  For the trial;

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• I bought a membership, but he still asks me to buy Acrobat

  Installation, I bought the program, and it still POPs every 5 seconds and wrote 4 days BUY NOW.  I connected and downloaded the program again and when I go to install it, it says "confirm the update to Acrobat Pro, you already have Acrobat installed on your machine. If you continue with this installation will replace the existing copy of Acrobat. Do you want to continue?  I don't want to exhaust both my licenses on a single machine.

  Hi SCOTT,.

  Once you get the pop-up, click license, and then sign in with your Adobe (email id registered with the Adobe id) and the password.

  This should solve the problem. If no market, uninstall Acrobat using Acrobat cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

  Reinstall Acrobat and save with password and ID Adobe. Make sure that your computer is properly connected to the Internet, without a proxy.

  Kind regards

  Ajlan Huda.

• I have Adobe CC full membership, but I subscribed last year, can I use the version of 2015 for products so now?

  I have Adobe CC full membership, but I subscribed last year, can I use the version of 2015 for products so now?

  Hi, Ahmed.

  Yes, since you have an active subscription for creative cloud, you will be able to use the 2015 version.

  You can update applications until 2015, without paying anything Extra.

  I hope that answers your query!

• CC full membership but only get test versions

  Hey everybody,

  I have a full membership of creative Cloud. But when I install the applications on the application of CC desktop I get only the test versions. When you try to activate the product, I get the message that I have no rights activation on my account...

  Already tried to uninstall all programs, using the tool of cleaning and re - install, but it did not work...

  Also, logging and the new did not work...

  Help, please!

  -----------------

  Computer: iMac (27-inch, late 2012) with MAC OS X Yosemite 10.10.4

  Managed resources to the network if access you the Internet via a network of business/office.

  Please rename the hosts file to hosts.old restart the machine, it is in the folder/tmp. Could you please try to create a new admin user account and check if your subscription is activated under this account?

• Why is there a link to upgrade on my cloud adobe page when I already have a full membership?

  When I connect to my cloud to adobe at the top left of the window, there are three links.  One is 'files', 'Apps' and the other in red "UPGRADE".  I have a full membership at least 6 months more, and even though I have the introductory price, I bought it with the understanding that it was a full membership.  Adobe well remove this link?  It sews really to distract me when I think that I do not get a full version of the software and as today have lost some valuable time to work simply to try learn how to contact Adobe without talking to someone for an hour.

  Oh yes and also when I click on the application upgrade, (lets say, like today, Literoom) both links under each icon software now says 'try' or 'Tiki '.  (Although it seems that I have full versions of the downloaded software).  I could have sworn at the same time it was 'download' and 'Tiki '.

  If I do not receive my full version software then this cloud thing is for the birds and it will not work for us, the loyal consumers of Adobe.

  Post edited by: JLTMade

  I've confirmed that you have a paid subscription. You get the full version of all included software.

  What happens if you disconnect, clear the cache and cookies in the browser, restart the browser and the back sign in? You still see the upgrade link?

• I follow the plan. But he still need me to buy the app. It shows that the trial has expired. And then I had to buy. He asked to sign and said: I have subscription to use.

  I follow the plan. But he still need me to buy the app. It shows that the trial has expired. And then I had to buy. He asked to sign and said: I have subscription to use.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I used to have a version of photoshop since 2004. Now, I have a new PC, but I still need this old edition of Photoshop. Is it still possible to find?

  I used to have a version of photoshop since 2004. Now, I have a new PC, but I still need this old edition of Photoshop. Is it still possible to find?

  Sorry, I answer myself. I'll try to use Photoshop Lightroom.

  Thank you

  D

• My Lightroom and first trial has expired, I purchased a plan for her, but adobecloud still ask me to BUY, reinstall all apps won't help

  My Lightroom and first trial has expired, I purchased a plan for her, but adobecloud still ask me to BUY, reinstall all apps won't help, time system is allowed.

  Please visit: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html .

  Note: Make sure that reset you the hosts file.

• iTunes billed me and I have not bought anything, why am I being charged

  iTunes billed me and I have not bought anything, why am I being charged

  How you find that iTunes charged you to? Did you receive some type of email? Maybe it's a phishing attempt. If not that, then check this attachment on the credit card holder. iTunes Store fees on credit and debit card statements - Apple Support

  If it's a load full that you are not aware of what you can see on your credit card statement, then you can go to https://reportaproblem.apple.com and inform the staff of iTunes. You also have the option to contact support iTunes here. http://www.Apple.com/EMEA/support/iTunes/contact.html

• I have a full account, but I can't get access to the trial version of CC 2015.

  Could someone help me with this one? I had a full membership for over 2 years now and have never had any problem with upgrading my CC (primarily Ai Ps and Id) programs, but since CC 2014 came out I seem to only have 30 days access to trial versions of these. This also applies to 2015 for CC. I'm still in the pre CC2014 versions of these programs without a hitch, so I don't think that my subscription is the question. Anyone has this problem. I am also desperately looking for a phone number for Adobe in Australia, but can't seem to find one anywhere on the site.

  Thanks in advance

  The Adobe ID that you have in the Forum has no CC & only 2 GB of storage, please confirm the Adobe ID or order CC # by personal e-mail, I can always follow this.

  Concerning

  Stéphane

• I'm sorry for being stupid. I have read several posts, but I still don't know if I need another spyware program to run with MSE ect IObit 360 or Malwarebytes. What is MSE protects me from all known threats?

  I'm sorry for being stupid. I have read several posts, but I don't know if I need another spyware program to run along the coast MSE. IObit 360 ECT or malwarebytes. MSE protects me from all know threats?

  MSE is all that you need to protect you from antimalware.  The definition files are updated approximately every 24 hours, and it does a great job to protect you.  NO anti-malware product you will protect against threats KNOWN of ALL.  And by running several products is probably not provide you more protection and will likely impact of the performance of your machine.  At the very least, several products require more administration and support.

  Doc

• How will I know if my laptop is too hot? I'm in the Philippines without AC? I have a cooling fan but it stills feel warm to the touch. Is there a program that monitors the temperature?

  Is there a program that indicates whether my laptop is not too hot.  I'm in the Philippines without Air conditioning.  I have a cooling fan, but he remains feeels hot.  My fan seems to work on the laptop.  Thanks, Vance

  In here are two who make Everest and Aida64.  Free to try both.

  My preference is everset but they were purchased and the product renamed Aida64.

  Check the Lim for the beach safe for your computer.

• Folio is not in the producer of folio. But its still being published.

  I deleted a folio but its still appear in the application. I tried creating a new folio. And I am able to publish and not publish. I read that it might be a ghost or frozen folio.

  Thanks for the screenshot, it is a big help. Please contact the technical support and the WX 3761879 of reference.