I have a subscription, CC keeps asking me Sign up, use Trial

Similar Questions

• I have a subscription to creative cloud. Only can use trial versions. Can you help me please?

  I have a subscription to creative cloud. Only can use trial versions. Can you help me please?

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• Muse tells me that I don't have a subscription, but I do.

  Last week, I installed Muse, but when I try to start it, it displays the message following (Spanish translation): "you don't have a subscription. Buy this product or launch the trial version. "But I have a full subscription to CC. Please let me know how I can solve this problem. I work in an iMac.

  Thank you.

  Hello

  Please try to remove the location OOBE folder:

  Mac OS:	~/Library/application support/Adobe
  Windows XP:	%USERPROFILE%\Local Settings\Application Adobe application
  Windows 7:	%UserProfile%\AppData\Local\Adobe

  Built-in in Mac OS and Windows file search can't find hidden files or folders. If you are not familiar with how to navigate the hidden files or folders on your computer, see the following resources:

  Mac OS:	Menu go in the Finder, choose go to folder and enter "~/Library/Application Support/Adobe" (without the quotes). Delete the OOBE folder.
  Windows XP:	Click Start. Type "run" and press ENTER. Type "%userprofile%\Local Settings\Application Adobe application" (without the quotes). Delete the OOBE folder.
  Windows 7:	Click Start. Type "run" and press ENTER. Type "% localappdata%\Adobe" (without the quotes). Delete the OOBE folder.

  After delting the OOBE folder, please launch Muse and provide your Adobe Id and password using which you purchased the subscription.

  I hope this helps.

  Kind regards
  Sachin

• I have a Mac laptop since 2007. He keeps asking me to update to Safari. I have 6.1 Please advise me what to do. Thank you.

  I have a 2007 Mac laptop. He keeps asking me to update to Safari.

  Please help me. Thank you.

  It is not possible to run a version of Safari newer than 6.1.6 on a MacBook from 2007. Put yourself in a product such as Firefox.

  (142543)

• I have a subscription of CC photo by using photoshop and lightroom.  I own Acrobat Pro XI.  My desktop creative cloud app keeps saying to update Acrobat DC?

  I have a subscription of CC photo by using photoshop and lightroom.  I own Acrobat Pro XI.  My desktop creative cloud app keeps saying to update Acrobat DC?  I am not a subscriber to the DC?

  Hi ChiefLar ,

  I would like to inform you that you're not subscribe to the Acrobat DC as is the latest version of the Acrobat program & as you XI Acrobat Pro & Cloud membership for photoshop & lightroom, you keep getting the message to upgrade to Acrobat Pro DC (latest version). If you have Acrobat Pro XI subscription, then you can also install the latest version that is Acrobat Pro DC.

  If you XI Acrobat pro as serialized product then you must buy Acrobat Pro DC as improved version.

  Kind regards

  Christian

• I follow the plan. But he still need me to buy the app. It shows that the trial has expired. And then I had to buy. He asked to sign and said: I have subscription to use.

  I follow the plan. But he still need me to buy the app. It shows that the trial has expired. And then I had to buy. He asked to sign and said: I have subscription to use.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hi, I have a subscription in photoshop and creative cloud which includes the luminous room. but he asks me a serial number now; can anyone help please?

  Hi, I have a subscription in photoshop and creative cloud which includes the luminous room. but he asks me a serial number now; can anyone help please?

  Help creating cloud / Cloud Creative applications request serial number

  https://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html

• Hi, I have a problem whit Creative Suite application installer. Friday I bought adobe package, but at the time of the installation tells me that your trial period has expired, when he asks license me I understand that I have a subscription... Please help

  Hi, I have a problem whit Creative Suite application installer. Friday I bought adobe package, but at the time of the installation tells me that your trial period has expired, when he asks license me I understand that I have a subscription... Please help me PS sorry for my English by Martina Faccia

  Hello

  Please see errors in connection with creative cloud and Creative Suite applications, activation and connection Solutions and Creative Cloud applications unexpectedly back in the test mode. CCM, CS6

  Hope that helps!

  Kind regards

  Sheena

• I have cs5 and it was working fine and now he keeps asking the serial number even after that I put it and gives it the green check mark then it goes straight to that now

  I have cs5 and it worked very well and now he keeps asking serial number, even though I put it and gives the green check mark then it goes straight to that now or it just goes to the license agreement and when I accept it is going t - he once again.  I have uninstalled completely and then reinstalled several times and still the same thing.

  Csingleton11,

  WIN8 is not listed as an operating system that can run CS5 (see technical specifications); However, some users were able to run it in compatibility mode with success. See this link if you want to give that a try: CS5 installation on Windows 8

  Guinot

• Business post - when I try to open Acrobat PRO, it asks me to sign in French - I connect then it says that I don't have a subscription.

  Business - account I have license for Acrobat PRO 10 and I have only 1 adobe ID. When I try to open Acrobat PRO, it asks me to sign in French - I connect, then he says that I don't have a subscription. I don't want a creative cloud account - I just Acrobat PRO on all 10 PC users of without access of cloud. How am I supposed to move logging?

  Summary: I bought 10 number of licenses for Acrobat PRO X. It seems to have installed Acrobat DC on each of the 10 PC. When I connect with my name of user and password Volume license when opening DC he says I do not have a subsriptioion. All of the 10 facilities were made redundant during the installation. I can't get past the login of creative cloud. I don't want the users to use the creative cloud. How can I let my users open Acrobat?

  Hi Patrick,

  There seems to be that some are in conflict with the authorization of volume license and a bench only. I ask you to connect with the Adobe support team.

  They would have a look at the details of your account and help you with this problem.

  Check the following link to contact them.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "Still need help" to connect with one of the Adobe executives.

  They would surely help you with this.

  Concerning

  Sukrit diallo

• I already bought the annual plan, I have installed PS, but I can't open the LR, he keeps asking about the serial No.

  I already bought the annual plan, I have installed PS, but I can't open the LR, he keeps asking about the serial No.

  isn't the annual plan for ps and lr?

  Download LR you remove and reinstall your installation of Photoshop Lightroom 5?  Licensing for your membership apply to Lightroom if you install through the creative Cloud Desktop application.  You can find more details at install and update the apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

• I have a subscription to creative cloud but the apps that I came back to the trail mode and when it asks me to authorize their and connect it does not accept my idea of student as a Subscriber. I can connect to adobe and see my subscription valid if. idea

  When I login on adobe.com, it says I have a valid subscription. However, Creative said cloud I only versions available test and when I try to license it says I do not have a valid subscription under the same email that I log in.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Creating cloud asks me to register, but I already have a subscription.

  Hi my name is malena and I just bought the cloud for only 19.99. for some reason any od the file does not open and when I attempt to open the file popup window remaining to get a free trial of 29.99 im am comfused and I really need to do my job. I aprecaite if someone can help me

  Hi Malena,

  Welcome to the community!

  Please let us know if you try to open a file in a product like Photoshop, Indesign etc, if yes then make sure you have app creative cloud that helps to activate the product.

  Download the application via https://creative.adobe.com/products/creative-cloud and sign in using the Adobe ID that contains the subscription to activate all products.

  If the pop-up window $ 29.99 is different then kindly post a screenshot and we'll help you accordingly.

  Thank you!

  Ankit

• Lightroom (Cloud version) keeps asking for the serial number. [was: HELP!]

  I bought the plan of creative photography cloud. I downloaded creative cloud and tried to start using lightroom, but it keeps asking for a serial number and I don't have that I bought it online and it let me use lightroom help!

  Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• iOS 10 - accounts Mail keep asking for passwords

  I have an iPhone 7 and an Air 2 iPad with iOS 10.  I have a set of account Gmail, Yahoo and Outlook on both.  The two will ask randomly I get my password for the accounts.  Passwords are there and are correct.  I click Cancel on the message and accounts still work (that can saved / receive messages).  I've never had this problem on my iPad until I updated to iOS 10.  Does anyone else have this problem?

  Yes, I am facing the same problem with the iphone on ios 10 6. The phone keeps asking passwords for email update, but I click on 'Cancel' and the email still works. Hope that they will take care of their next update