I HAVE AN OFFICEJET PRO 8600 AND cannot NOT SWEEPING

I'M ON WIN7 X 64 AND THE OFFICEJET 8600 PRO CAN PRINT BUT WHEN I HIT SCAN, AND ERROR MESSAGE ICON if POSTER INDICATING the PRINTER CANNOT BE FOUND.  ALSO I AM NOT ABLE TO DELETE THE DRIVER TO REINSTALL.  THIS WAS INSTALLED ON MT NEW hp DESKTOP.

I have HAVE A HP LAP TOP WITH THE SAME OS AND DO AND what PROBLEM.

I have

How is the printer connected? (USB, ethernet, wireless)

If USB:

Disconnect the USB cable between the printer and PC

Unplug the power to the printer

* Restart the PC

* Once the PC is restarted, plug the printer back in power

* Reconnect USB cable between printer and PC

If network:

Unplug the router power

* Wait 30 seconds

* Plug the router back in power and wait to turn on completely

* Restart the PC and unplug the printer from power source

* Wait 30 seconds

* Plug the printer to the power source

So, have you tried running printing HP and doctor Scan?  It is an automated tool provided by HP to help solve the many problems of printing/scanning.  The PSDR HP can be found here.

As unable to uninstall the printer: there is a utility developed by Microsoft to help troubleshoot when a program cannot be uninstalled or installed.  The Microsoft FixIt tool can be found here.

I hope this helps.

Tags: HP Printers

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