I have made a purchase, but still can not download

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• I bought a monthly subscription to PS and LR two months ago, but still can not download it to my computer. got an error, but now its completely undownloadable.

  After the purchase, so I was unable to download on my computer so I tried it on my wifes computer, he worked on his own, but I can't my programs purchased on this subject, only trial versions. so im stuck. I have LR4.2 on my computer but she discovered my. My D610 Nikon NEF files. so now im really irritated that I can't use everything I bought from Adobe.

  Egman702 please use the steps listed in sign in, activation or connection errors. CS5.5 and later to solve the connection error that prevents your membership being authorized.

• I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  Hi tonyf,.

  Greetings!

  Each device is compatible with a minimum version of camera raw.

  Here is the complete list: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

  Please check if you have this version of the camera installed which include your raw files.

  It would also be that your photoshop will not have to install this version of camera raw as its very old.

  In this case, you can convert your raw files to DNG and can use it.

  To convert the files to DNG, you must download and install the DNG Converter.

  Here is the link:

  Windows: Adobe - Adobe Camera Raw and DNG Converter: for Windows

  MAC: http://www.adobe.com/support/downloads/product.jsp?platform=Macintosh&product=106

  Concerning

  Jitendra

• I've just updated my LR, but still can not read the new RAW files of my brand new Sony a6300. said 'impossible to read these files' is Adobe should update it program with new firmware to manage these new folders? Or something escapes me?

  I've just updated my LR, but still can not read the new RAW files of my brand new Sony a6300. said 'impossible to read these files' is Adobe should update it program with new firmware to manage these new folders? Or something escapes me?

  You updated Lightroom to version 6.5? This is the version you need. What is the exact wording of the message you receive?

• Hey, I just bought an Adobe Creative Cloud Abo, but I can not download anything

  Hey, I just bought an Adobe Creative Cloud Abo but I can't download anything.
  I'm using Firefow browser on Windows PC. Whenever I have klick on 'Download' there is an Error Message called: "there is a problem, try later or call the Customur Service."
  Please help me!

  Hi,

  Please try to download the application directly via the link below:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

  Kind regards

  Sheena

• Firefox does not. Have done all troubleshooting but still does not. It will not open again now. Help please.

  After all the troubleshooting suggestions and also uninstall and reinstall Firefox, it won't always work. First it fades and a "does not" review appeared on the letterhead, with the pointer regarding the timer but nothing did. He was recently working fine for ages and I have not added anything, or deleted, so does not understand why he should stop suddenly work.
  I followed all the troubleshooting tips and disabled the plug ins, also removed a lot of the add - ons, did not always work. Then I uninstalled and re-installed.
  Now, it will still not open. A window pops up saying: he's fallen down and giving me the opportunity to re - start or leave. If I click on start, it only re - start.
  I even started it in SafeMode but which will not open either, it opens for about a minute then just closes.
  Please help, I really want to use any other search engine.

  If you have submitted reports of incidents, so thanks for posting the ID of one or more reports of recent incidents that have a prefix 'bp ':

  • BP-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

  You can find the ID of the status of recent reports of error on the page "help > troubleshooting information" (topic: support).

  • Click on the "All incident reports" button on this page to open the Subject: hangs page and see all incident reports.

  If necessary, you can open on: pages through the address bar.

  See:

  • http://KB.mozillazine.org/Mozilla_Crash_Reporter
  • https://support.Mozilla.org/KB/Mozilla+Crash+Reporter

  If you cannot open Firefox, see:

  • http://KB.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
  • http://KB.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
  • https://developer.Mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

• "due to an unidentified problem, windows cannot display windows firewall settings" fixed but still can not visit some sites and the laptop now turns off the coast on me. What should I do?

  I have an Apire one laptop with Windows xp service pace 3. I had to restore it to factory about 3 years ago. Some time after that the sound system began to slow and the Synaptics mouse stop working properly. I can move the pointer, but the left click does not work. It works in safe mode but not in normal windows. I used the Acer eRecovery for correct, but it did not work. I tried to download the driver for the mouse on the internet, but some how it could stop the download. I gave up at tring to fix. Some time in late March or early April, I couldn't access internet and after 22:30. I ran the diagnosis that is provided by internet explore and he said that the HTTP and HTTPS worked but the FTP did not work. AVG later told me my firewall is disabled and there was the possibility to reactivate it and I did. After internet explore stop allowing you to enter certain sites that I wanted to enter, I ran the Diagnostics again and he told me that a firewall client has been the cause of the problem. I tried to control my firewall setting, but had that "due to a problem not identified, windows cannot display the firewall settings". I thought AVG was the problem, so I have unintalled then he returned and attempted to access the firewall but got the same message. I typed in Google MySapce and found this site. I followed a few directions given to others in the thread started by joecarpenter33 and discovered that my firewall has been deleted and Base filtering engine has been deleted also. I downloaded and ran Malwarebytes ANti-Malware and SUPERAntiSpyware Free Edition and tdsskiller. MBAM has found a Trojan. The results of the analysis is less to:

  Malwarebytes Anti-Malware (Trial) 1.75.0.1300
  www.Malwarebytes.org

  Database version: v2013.04.10.14

  Windows XP Service Pack 3 x 86 NTFS (secure/setting network Mode)
  Internet Explorer 8.0.6001.18702
  Ziadie Berry: BERRY-LAPTOP [Director]

  Protection: disabled

  10/04/2013-17:44:54
  MBAM-log-2013-04-10 (17-44-54) .txt

  Scan type: quick scan
  Analyze the options enabled: memory | Startup | Registry | File system | Heuristic or Extra | Heuristics/Shuriken | PUPPY | PUM
  Analyze the options disabled: P2P
  Objects scanned: 271656
  Time elapsed: 43 minute (s), 42 second (s)

  The process of memory detected: 0
  (No malicious items detected)

  Modules of memory detected: 0
  (No malicious items detected)

  The registry keys detected: 0
  (No malicious items detected)

  The registry values detected: 0
  (No malicious items detected)

  Registry data items detected: 0
  (No malicious items detected)

  Files detected: 0
  (No malicious items detected)

  Files detected: 1
  C:\RECYCLER\S-1-5-21-4674304-3331980883-3375822000-500\$7832f44fdd2ba165f6ea01bec7f363fd\n (Trojan.0Access)-> quarantined and deleted successfully.

  (end)

  Malwarebytes Anti-Malware (Trial) 1.75.0.1300
  www.Malwarebytes.org

  Database version: v2013.04.10.14

  Windows XP Service Pack 3 x 86 NTFS
  Internet Explorer 8.0.6001.18702
  Ziadie Berry: BERRY-LAPTOP [Director]

  Protection: enabled

  10/04/2013 23:43:49
  MBAM-log-2013-04-10 (23-43-49) .txt

  Scan type: quick scan
  Analyze the options enabled: memory | Startup | Registry | File system | Heuristic or Extra | Heuristics/Shuriken | PUPPY | PUM
  Analyze the options disabled: P2P
  Objects scanned: 269636
  Elapsed time: 49 minute (s), 41 second (s)

  The process of memory detected: 0
  (No malicious items detected)

  Modules of memory detected: 0
  (No malicious items detected)

  The registry keys detected: 0
  (No malicious items detected)

  The registry values detected: 0
  (No malicious items detected)

  Registry data items detected: 0
  (No malicious items detected)

  Files detected: 0
  (No malicious items detected)

  Files detected: 1
  C:\WINDOWS\assembly\GAC\Desktop.ini (Rootkit.0access)-> quarantined and deleted successfully.

  (end)

  I ran the Diagnostics today after Internet explore and my other browsers stop allowing me to internet access. That's what came back:

  Diagnosis of last run time: 17/04/13 17:48:14 WinSock Diagnostic
  WinSock status

  attmpting error information to validate the Winsock base providers: 2
  error not all entries could be found in the basic services provider winsock catalog. A reboot is required.
  user redirection of information in support of the appeal

  Diagnosis of network adapter
  Network location detection

  Info to help home Internet connection
  Identification of network adapter

  Info network connection: name = Local, peripheral network connection = Realtek RTL8102E Family PCI - E Fast Ethernet NIC, MediaType = LAN, type = LAN
  Info network connection: name = wireless, peripheral network connection = Atheros AR5007EG Wireless Network Adapter, MediaType = LAN, type = Wireless
  Info both Ethernet connections and wireless available, ask the user for selection
  required user input action: select network connection
  Info Wireless connection selected
  State of the network adapter

  Info network connection status: connected

  HTTP, HTTPS, FTP Diagnostic
  HTTP, HTTPS, FTP connectivity

  WARN HTTPS: error 12029 connecting to www.microsoft.com: a connection with the server could not be established
  warn HTTP: error 12029 connecting to www.microsoft.com: a connection with the server could not be established
  warn HTTP: error 12029 connecting to www.hotmail.com: a connection with the server could not be established
  WARN HTTPS: error 12029 connecting to www.passport.net: a connection with the server could not be established
  WARN FTP (passive): error 12029 connecting to FTP.Microsoft.com: a connection with the server could not be established
  WARN FTP (active): error 12029 connecting to FTP.Microsoft.com: a connection with the server could not be established
  error could not make an HTTP connection.
  error could not make an HTTPS connection.
  error could not make an FTP connection.
   
  Still, he remains connected to the wirelesss connection, but won't let me access the internet. Right now I use a proxy to help, but access to the sites are limited.

  I used the tweaking software and my firewall is back but, I have yet to visit some sites and the laptop now turns off by itself.

  Hello

  Follow these methods.

  Method 1.

  Start the computer in safe mode with network and run a full scan of computer viruses.

  To start the computer in safe mode: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

  Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Method 2.

  If the steps above do not help, then try to scan the computer using Windows defender in offline mode and check if that helps.

  Search for spyware and other potentially unwanted software: http://windows.microsoft.com/en-US/windows7/Scan-for-spyware-and-other-potentially-unwanted-software

  What is Windows Defender Offline? : http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Method 3.

  You can create a new user account and check. Once the new user account works fine, then copy the data from the old user account for the user account.

  How to copy data from a user profile damaged to a new profile in Windows XP: http://support.microsoft.com/kb/811151

  Let us know if you need assistance with any windows problem. We will be happy to help you.

• I've already paid edition Creative Cloud schoolgirl and her teacher, deleted all tests from my computer, but still can't download full version

  Already, I have paid teacher edition and student of creative cloud but can only download tests to my computer. Now, they are expired, and I want to use the full version, I already pay for 2 months. But in my online account, there are still only available trials. The student account is granted by Adobe.

  I removed the full CC with the cleaning of cloud tool, but it doesn't always. When I connect with another PC, the download of the full version is possible, but I need it on my laptop for school.

  Hi Christine,

  Your subscription is active / valid, make sure that you are registered in correct Creative Cloud Desktop with Email application / Adobe well Id want to go connect and disconnect activate Cloud Creative applications

  You can also view Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  It could be useful!

  Rayyan

• I have paid the fee, but still could not convert a PDF to PPTX.

  I've already paid the membership fee so that I can convert PDF files into Word documents, but this membership (depending on the site) is also supposed to allow the conversion of PDF to PPTX (Powerpoint) format, too. I'm trying to convert PDF to Powerpoint, but Adobe will not convert and ask me to connect. How to solve this? I have already paid the tax, but still cannot convert the file to the desired format.

  To convert PDF to PowerPoint, you will need a subscription to the PDF package.  The customer can help you change your subscription of ExportPDF to PDF Pack.

• subscription purchased and still can not make calls

  Just bought the new subscription and can not do all calls. Help, please. I was in the middle of the conversation. Thank you

  Hello and welcome to the Skype community.
  You can not understand how subscriptions work. Your account shows that you used your allocation full minutes in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on 18 October 2015.
  
  Renew your monthly membership before the end of your billing cycle has no effect on the date on which the distribution of your minutes will be added to your account.
  
  To continue the call until your next minutes allowance is applied to your account please purchase either a subscription, but with a different amount of minutes or Skype credit.

  TIME ZONE - US EAST. LOCATION - PHILADELPHIA, PA, USA.
  
  I recommend that you always run the latest version of Skype: Windows & Mac
  
  If my advice helped to solve your problem, please mark it as a solution to help others.
  Please note that I usually do not respond to unsolicited private Messages. Thank you.

• FixIt tells me that I have a 2nd firewall but I can not find then winndows firewall cannot be set as DEFAULT.

  Windows Update doesn't install shows failed said fixit 2nd firewall but system does not show one.

  Hello

  1. what changes have been made to your computer before the problem?
  2 are. what "fixit" article you referring?

  I suggest that you follow these steps and check if the problem persists.

  Step 1:

  Put your computer in a clean boot State and then run "fixit" and check if the problem persists.

  Step 2:

  Check if the Windows Firewall service are started and set to automatic.

  a. Click Start, click Run anf type "Service.msc".
  b. Select Windows Firewall Services and check the status.
  c. If it is stopped, restart the service.

  See also:

  Troubleshooting settings of Windows Firewall in Windows XP Service Pack 2 for advanced users
  http://support.Microsoft.com/kb/875357

• Novice tried several fixes, but still can not in line with the bureau. PLEASE HELP!

  Folks, I'm sorely need help so that I can get online with my office. I use the laptop from a friend so that I can get online and post this question. I am not real computer savy, but I can follow the guests to help (I tried everything suggested by 'help') and I searched through this forum, checking the erros of suggestion which could be a problem (nothing works). My computer is a Dell Inspiron from 2007 running a 32-bit system with Vista Home Premium.  I use ie9 and I know that my real internet line connection works (I disabled the feature wireless on the laptop from my friend and then was able to access the internet via the cable connected to my desktop computer)

  Yesterday, my computer froze completely while I surfed the web and I was forced to cut the power to unlock things.  When I rebooted my computer the ikon of connection in the lower right corner shows 2 messages:

  "State of the unknown connection.

  "The dependency service or group could start.

  If I click on the apparatus of internet Explorer, I get the following message:

  "Network adapter 'Intel(r) 82562V-2 10/100 Network Connection' having driver or hardware related issues.

  I followed the troubleshooting section and the link 'click here' 'my device used to work, but now does not work'.  As suggested, I reinstalled the Intel driver mentioned above and by using the Device Manager, I checked "Network adapters" and see the Intel(r) 82562V-2 10/100 adapter. I have a right-click and do "Update driver software" and my computer says "the best device driver software is already installed you" and "Windows has determined the driver software for your device is up to date"

  I also tried to turn off my modem and wireless router to reset them and which did not help. One thing that is weird is that my Norton antivirus gets partially disabled (I get a notice 'not protected' when I go through the various aforementioned corrections.  Don't know if it's indicative of anything but figured I would mention.

  I am at my wits end with this and will keep laptop from my buddy for the day that I try to repair my desktop computer; quick answers are highly appreciated.

  Hello

  ·         What is the model number for Dell Inspiron?

  Step 1:

  Instead of using Device Manager, I suggest you to download and install the latest network card drivers on the website of the manufacturer (Dell) for Windows Vista on the computer.

  Check the availability of the network based on your model and operating system driver:

  http://support.Dell.com/

  Step 2:

  Also, try to Uninstall then reinstall the Norton antivirus program and check if it works or good contact Norton support to improve support for Norton antivirus.

  http://www.Symantec.com/support/

• I have my serial number, but where can I download my product?

  Reference Dell due re my disk image but did not re install my Adobe that I bought. I have my serial number, but there is no link to download the AdobeXI I can find.

  Any help would be great.

  JB

  Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

• I have an Adobe account, but where can I download the software

  I recently got an Adobe account and bought a code for a subscription of one year through LearningCurve and Kivuto. I am a member. Where can I download creative Cloud and all other Adobe applications?

  Hello

  Please find the installation instructions in the link below.

  Using creative cloud | Download, install, update or uninstall applications

  Thank you

  Atul Saini

• Cannot open internet Explorer. says I have a script error and I can not download another version

  I have internet explore 8, but something happened to him earlier so now I use google chrome. The logo for IE disappeared and I was getting script errors at the time also and now I want to use IE, but I can't. I tried to download IE 9 and he said: it could not copy a file and then took me to the troubleshooting and IE has no good at all. I have IE 8, but how do I connect it? Its a puzzle to be sure. Help?

  IE9 is not compatible with xp...

  For the script, open internet options, Advanced tab, look for 'Disable script debugger' & uncheck

  the box, too, look below it & uncheck 'Disable script-other', close when thru.

  Also, download & install these updates at: http://technet.microsoft.com/en-us/security/bulletin/MS10-022

  Scroll down to xp 5.8 would later...