I was not able to use my PC as he said that he might be corrupt files from a microsoft download

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• Since the last refresh of my payment for Adobe enjoy cloud data, I was not able to use the software, not Eve open one of the applications, even the payment has been made and saved to my banck account. I have been a month without service and I

  Since the last refresh of my payment for Adobe enjoy cloud data, I was not able to use the software, not Eve open one of the applications, even the payment has been made and saved to my banck account. I have been a month without service and I've not found a way to communicate directly with any responsible for Adpbe, nor received any satisfactory support of any kind. How can solve this problem? Is it possible to have a personal contact to have a personal support, instead of a jungle of pages on the web that will lead you to more of the same pages?

  The CC is waiting for bank payment, if payment is declined then CC will be suspended.

  Concerning

  Stéphane

• I had signed up for acrobat reader Pro and I was not able to use it. Why?

  I had signed up for acrobat reader Pro and I was not able to use it. Why?

  What is your operating system?

  Most likely, you will need to exit the Safari completely process, not simply close the browser window.

  Here's how to contact customer service by chat or phone, but the phone support is limited to the day from Monday to Friday in the United States or your country of residence.

• I bought an iphone 4 on ebay but it's locked, icloud so I am not able to use it, and the previous owner is available to remove the device from their account: How can I use the appliance?

  I bought an iphone 4 on ebay but it's locked, icloud so I am not able to use it, and the previous owner is available to remove the device from their account: How can I use the appliance?

  You can not. Try to return the unit and get your money back. There is absolutely no way for you to unlock the device,

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• Tried to stop my subscription but they always take £13.67 each month I was not able to use sinus February,.

  To cancel, but can not... .This is in my head. Tried in February and have not used them for overa year but I pay 13.67 per month I preached free cash. I tried today online chat its crazy I hate just want offfff!

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I got lightroom for about a month and are difficult to import. I was not able to use it at all. I updated today to 5.5 and I can not always import the Raw or Jpeg photos. Why?

  Why can't I import photos? RAW or Jpeg? I know that I have a learning curve steep in front of me since I'm used to Photoshop, but seriously, the first step of the import does not work and I get an error message every time. I've had about. And why can I not find a few stinky to communicate directly with adobe?

  I had the same problem. And everything that I needed to change the file to import. Follow the instructions here by b_gossweiler third comment to last. Try and see if it works.

  http://www.lightroomforums.NET/showthread.php?15440-won-t-import-any-photos

• After that I updated Firefox to 33.1, I was not able to use it. I open it and try to open a page and immediately blocked. I already tried to reinstall

  I updated Firefox to 33.1 as a conscientious Firefox user. Since then, I couldn't use Firefox successfully. It attempts to open a page and immediately blocked. Cannot access any Mozilla support via Firefox. I uninstalled Firefox and Firefox redownloaded several times to try to resolve the problem. I always send the crash report, but it seems to do nothing to solve the problem.

  You can also try to upgrade to firefox beta 34, which already contains a fix for this crash related to fbplugin: https://www.mozilla.org/firefox/beta/

• Hi, I pay monthly for creative cloud but since I accepted an upgrade towards 2015 I was not able to use it.  He ask again me to test the 2015 version.  I am still charged for it even if he disappeared.  Any ideas?

  Where is spent creative cloud, and how do I get this back - help!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I'm not able to use some programs because they say that I'm not logged as an administrator

  I am trying to run sonar on my coumputer. It won't let me run the program because it says I'm not logged as an administrator and I am logged on as administrator. I had this happen with other programs I've tried to run also. can someone help me please. Thank you, David in Las Cruces

  I am trying to run sonar on my coumputer. It won't let me run the program because it says I'm not logged as an administrator and I am logged on as administrator. I had this happen with other programs I've tried to run also. can someone help me please. Thank you, David in Las Cruces

  Try a RIGHT click on the program in question > click on Run As Administrator.

  You can run the program now? For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me

  I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me?

  Hello joebat,

  It seems that some of your plugins (Shockwave Flash 10.1 r102) might be buggy or obsolete. To check for updates, please visit the plugincheck page. If this does not resolve the problem, try to start Firefox with the disabled modules and see if it helps at all. If so, delete the Shockwave Flash plugin and maybe reinstall or uninstall Firefox and do a new clean install.
  If that is not yet solved the problem, try the following troubleshooting steps: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

  Thank you for your patience and please let me know how it goes.

• I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this application. Microsoft may contact you regarding any issue you are reporting. When I use Safari, I have no problem. in English

  I get this notice when I try to send an e-mail: Windows Live Hotmail was not able to complete this application. Microsoft may contact you regarding any issue you are reporting. When I use Safari, I have no problem.

  Clear the cache and cookies from sites that cause problems.

  "Clear the Cache":

  • Firefox > Preferences > advanced > network > storage (Cache) offline: 'clear now '.

  'Delete Cookies' sites causing problems:

  • Firefox > Preferences > privacy > Cookies: "show the Cookies".

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions of the origin of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

  • Makes no changes on the start safe mode window.
  • https://support.Mozilla.com/kb/safe+mode
  • https://support.Mozilla.com/kb/troubleshooting+extensions+and+themes

• I was running Mozilla firefox on my computer until two weeks ago. At that time, the screen went black and now I am not able to use it.

  I was running Mozilla firefox on my computer until two weeks ago. At that time, the screen went black and now I am not able to use it.  When I click on the icon and open to the top it says cannot load xp.com and a flag of resolution comes up saying it can't run a resolution less than 1930 x 2300. I have no idea what this means and how I can solve this problem.  I thought that maybe the application was bad, so I deleted and then added it back on and it does the same thing.  I even did a restore of the system to try hard but nothing I did the work.  So, how can I solve this problem.  I'm not a computer genius, so he must be explained in simple easy to understand instructions.

  Hello

  I suggest that you view in Mozilla Firefox community because there seems to be a Firefox problem.

  https://support.Mozilla.org/en-us/

  Some examples of the problem:

  «I can't open Firefox, it says could not load xpcom.» Who is wrong? »

  https://support.Mozilla.org/en-us/questions/965228

  "I get an error"Unable to load XPCOM". I know that I can reinstall Firefox, but how do I save my favorites?

  https://support.Mozilla.org/en-us/questions/1029239

  'Error message cannot open the XPCOM and impossible to open ALL pages '.

  https://support.Mozilla.org/en-us/questions/1006494

  Here is a YouTube video on fixing this error:

  https://www.YouTube.com/watch?v=x_C2eaNj234

  See you soon.

• I bought a used under Windows XP SP2 desktop computer. I need to upgrade to SP3 to run MS Office Home and Student 2010. I was not able to be upgraded. Help!

  I bought a used under Windows XP SP2 desktop computer.  I need to upgrade to SP3 to run MS Office Home and Student 2010.  I was not able to be upgraded.  Help!

  If I where to install SP3 I would choose to download the
  file and don't use automatic updates.

  Where to download the SP3 Setup file:
  (The file is large but only installs the components required by your PC)
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=5b33b5a8-5e76-401F-BE08-1e1555d4f3d4&displaylang=en
  OR http://www.microsoft.com/en-us/download/details.aspx?id=24

  How to obtain the latest Windows XP (support CD or download) service pack
  http://support.Microsoft.com/kb/322389

  Your computer must be at least level SP1 or SP2 SP3 will not be
  install on XP Gold.

  I would also create a "save image" of my front disc
  to install SP3 just in case you have problems.
  Not having any Image backup software:
  Try the 'True Image' (has a 15 day trial version available)
  http://www.Acronis.com/homecomputing/products/TrueImage/

  If you use a third-party firewall brand, of course, it is up to date (latest version)

  Install SP3 in mode "clean boot":
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  Overview of Windows XP Service Pack 3
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=68c48dad-BC34-40be-8d85-6bb4f56f5110&displaylang=en
  Don't forget to download and read the file titled "overview of Windows XP Service Pack 3"
  Note: "you can run the package of SP3 update on any edition of Windows XP SP1 or SP2."

  The space of hard disk required for Windows XP Service Pack 3
  Describes the space of hard drive required for installation
  Windows XP Service Pack 3 (SP3)
  "For a PC on which Windows XP is already installed"
  http://support.Microsoft.com/kb/947311/en-us

  Install Windows XP Service Pack 3 (SP3)
  http://TechNet.Microsoft.com/en-us/Windows/cc164204.aspx

  Release notes for Windows XP Service Pack 3
  http://support.Microsoft.com/kb/936929/en-us

  List of fixes included in Windows XP Service Pack 3
  http://support.Microsoft.com/kb/946480/
   
  Steps to take before you install Windows XP Service Pack 3
  Recommend the steps to take before you install Windows XP Service Pack 3.
  Also includes troubleshooting information.
  http://support.Microsoft.com/kb/950717/en-us

  J W Stuart: http://www.pagestart.com

• I downloaded several updates available for Windows Vista and since that time, I was not able to access my emails. I use netscape and the page opens and freezes.

  I downloaded several updates for vista (no critical updates) and since that time, I was not able to access my emails. I use netscape and the page opens and freezes. What should I try?

  original title: EMAIL GEL

  Hello

  What updates do you have installed?

  Check if the problem persists in the clean boot state.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click on start, type msconfig in the search box
  2. press ENTER.

  The System Configuration Utility dialog box appears.

  3. click on the general tab, click Normal startup - load all services and device drivers and then click OK.
  4. When prompted, click on restart to restart the computer.

  Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Measures to check the application event log:

  a. click Start.
  (b) in the search box type eventvwr.msc , and then on enter.
  c. now, click Application in the event viewer (local).
  d. now, looking for event log on the right side of the event viewer window.

  http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer