implementation of scan e-mail

I'm a major Horn IT green and my idea to solve a problem in the past was by calling the it Department.  Now I have Office out of my house and I am my COMPUTER service.  in any case, I intalled my HP Officejet Pro 8600 more and have been using it very well.  Until I tried to run a scan.  I'm trying to do e-mail scanner and after about 4 hours am ready to give up.  Except that I need to analyze again tonight...

I'm stuck on the "Scan to E-mail Setup" page.  I looked at other ideas, I found, but continues to receive the "printer cannot connect to the server.  Correct the server name and address"command prompt.  I use a remote server of the company and I looked towards the top of the computer and domain name and all that.  Even changed the port number as I read in some other forums.  Any ideas?

Hello

The scan to E-mail setup require defining the details of your server, as this is an internal server from the company, you must provide the details you should know the details of SMTP setver.

First of all, I would recmmend set a general mail server, for example a temporary Gmail account... This will allow you to ensure that connectivity is very good that the server details are known with certainty:

Use a gmail account using the full Gmail address.

Use smtp.gmail.com.

Set the port as 465.

Check the SSL option in the Print Setup.

Check the option server SMTP authentication.

Use the full address as the user name and the password that will be used.

Go thorugh the configuration steps and click on save and test.

Once you're done, assuming that the power has gone well and pass the test, you know that you have no internet connection problem.

If the test fails I would make sure that your firewall is not blocking the ports 465 and 587, then test it again.

If the same still fails go to EWS the printer and open the network tab.

Select in the active connection type IPv4 and a manual DNS.

Define the primary and secondary as as 8.8.4.4 8.8.8.8.

Now test the profile settings of outgoing mail once more.

Assuming the test to pass, change the email account for the details of your e-mail server, those you will need to know the details are internal to your server, the connection results are entirely up to using the correct details for your server, a good configuration of your SMTP server and the firewall must not block your SMTP server port.

Shlomi

Tags: HP Printers

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