Impossible to get Dell PC Diagnostics to run

System details: Dell Inspiron 15R (no touch) less than 3 months; Windows 8, 64-bit; IntelCore i3-3227u 1.90 Ghz, 6 GB ram, 450 GB hd; added to install software: Bitdefender Internet Security 2013, 2013 Office, Chrome (28.0.1500.72 m), Trillian, ICQ, PDF-Viewer, IE 10, Brother printer utilities.

Problems with a graphics accelerator blue screen and tried to run Dell Diagnostics PC online (by PC-Doctor) to try to diagnose the problem, but cannot enforce. Select the type of scan (have tried all), accept the license agreement, click 'Yes' to run Dell system to detect and BOOM, download super random and vague error: "a problem has been detected, please try again" (extra space before the comma typo Dell).

Have tried this via Chrome and IE. Have tried this after disabling antivirus and firewall. Nada.

Any suggestions?

In case it helps, the original problem is a blue screen in recent weeks, saying something like "Intel graphics accelerator display drivers for Windows 8 (R) stopped responding and has recovered," which freezes the laptop, requiring a hard reboot. It seems to happen pretty regularly now, often when I'm in the middle of working on a Word document with a bunch of open tabs in Chrome and Bitdefender, commercial brother and Trillian running in the background.

Thank you for any input!

Try resetting your Internet Explorer settings, also if you install Dell system detects, right click on the .exe file and run as administrator.

Tags: Dell Software

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