Impossible to re - install wireless Officejet 6500 after default

Hello

I have an Officejet 6500 wireless (never used wireless) the operating system is Windows XP Pro

Then started to weird error when closing down the computer - could not access the printer preferences even if the printer worked OK.

Got this message "address of the 0x50085a97 function caused a protection fault (code 0xc0000005 exception)".

If the printer would work, had no control over the printing preferences.

Decided to uninstall and reinstall the printer (oh dear!)

Used the installation disk - install fails at the point where we must restart due to some files that need deletion - after restart fails again at the same point (files not deleted?)

I tried to download HP software - it has not also - went through Windows update (had Service Pack3!) as requested on the screen, but still has no installation.

Something has come to do it with an older version of the scanner - msi? whatever it is!

Seems there are files on the computer that should be deleted before installation will work - but cannot be deleted?

Have removed all HP files on the hard disk, even if the search finds a lot of files HPxxxxxx?

Help!    If I can't sort this point, need to format the hard drive and start all the againg (last resort)

Hello

The printer is the E709 (6500 wireless) connected by USB.

Have solved? problem loading software (from disk) to another computer (also running XP) check the printer works for this installation - copy software hard drive to the second computer on a flash drive, (program & files files shared) and loading on the original computer.

Printer works now (for how long?), except that I can't open Toolbox printer in the solution Center (had to add shortcut myself)- BUT something weird, using Control Panel printer - setup - #1-#5 (troubleshooting) Gets the message "there is no connection to the computer"and a flashing "!" - but it prints OK?

Thanks for your help (do not know why it is said 'student' against my ID, I'm 64 and built my first computer (itself) over 15 years ago!)

Lloyd Jones

Tags: HP Printers

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