Impossible to scan a jpeg size

With my previous inkjet all in printers when I scanned a document or a picture it automatically scanned to the size.

With the M277dw the image is found in the corner of an a4 size jpeg.  And I have only 3 choices of size in the settings anyway. Can anyone offer any help with this? I'm stuck!

@Sarrony,

I appreciate the update. I would like you to try steps 6 & 7 listed here: Network Scanner connection is lost (Windows)

Have you tried to use the Windows Scan App for Windows 10? It has more features here and you are able to save some presets, so that the path you do not experience change settings whenever you want to print a photo?

If you still have questions, I suggest you contact our technical support at http://support.hp.com/us-en/contact-hp, they have the ability to connect to remote assistance. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks again,

Tags: HP Printers

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