Impossible to uninstall the printer using revo uninstaller (HP technical support also unable)

I'm unable to uninstall an old printer, a HP Deskjet 5740, of my HP Pavilion laptop running on Windows XP. I tried the following:

  • To add/remove programs: the initializes to uninstall but I get «Fatal error during installation»
  • In the start menu > all programs > HP > 5700 > uninstall software
  • HP technical support used a Revo Unistaller and this also failed. They said it was a matter of microsoft.

Note: the 5740 does not appear in the start menu > printers & faxes

Any help would be appreciated. Thank you!

Hi sarah,.

I suggest trying to remove the printing mode safe software:

http://support.Microsoft.com/kb/315222

If this does not work, you can temporarily disable your security while in Mode safe mode software and try uninstalling again.

You must make sure that the print program is not running when you do this.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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