Ink advantage 2645: change suddenly in printing

Hello, my printer, works perfectly for over a year, now, all of a sudden, ONLY prints the header of my bank statements and NOT on THE financial information.  Two types of statement affected and various banks.  Thanks for all the help possible, Tom, Pretoria, South Africa

Hi Tom,

I suspect that this could be a problem of communication and software and I'm not really an expert on that.

However, in order to rule out any problems with the printer in terms of printing functionality you can try to clean the print head which will force printing a test page.  If this page prints OK then there may be a problem with the incoming information or there might be a software problem.

Try cleaning the print head.

Go to this link & scroll to the bottom of the page to two Solution

http://support.HP.com/us-en/product/HP-DeskJet-ink-advantage-2640-all-in-one-printer-series/5357278/model/5357279/document/c03817803/

This will result in a test being printed page.  If the test page is OK then the printer works correctly and the issue can be in communication or the software.

At this point, you might uninstall and reinstall the printer driver or contact HP support at www.hp.com/contacthp/

I hope this helps.

Tags: HP Printers

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