Ink cartridge # 99 does not fit into the printer, only #97 will fit

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  After trying again, see what happens and if your print spooler stops again, the real work will begin.

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  Hello @Hugh_G,

  Welcome to the HP Forums

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  Hello;
  
  Let me welcome you on the HP forums!
  
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  2 have you made any changes to the computer before the show?

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  Please try the procedure below so that you can at least be able to print.

  1. click on the Start button on the computer.
  2. then click on Control Panel.
  3. then printers and faxes
  4. in the top left, click on add a printer
  5. click Add a local printer
  6. and while "Use an existing port" is selected, select "Virtual USB port... "and then click Next.
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  Now try printing. It should work.

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