Ink Exchange

Similar Questions

• HP Officejet Pro 8610: Bought new HP 8610, need to Exchange unused ink cartridges of old 8500 more

  Hi - my Officejet Pro 8500 has more had printing problems so I just replaced it with a new 8610 of Officejet Pro.   Unfortunately, I have 8 ink cartridges 940XL new for the old printer that I can't use (3 black, Cyan/Magenta/yellow 5).  Can you help me with an equivalent amount of cartridges 950XL and 951XL who will work in the new printer 8610 Exchange?

  Hello @JKL1,

  Welcome to the Forums of HP Support!

  I understand that you are looking for a way to Exchange nine ink cartridges HP 940XL for your defective HP Officejet Pro 8500 has more e-All-in-One Printer for cartridges that will work with your new HP Officejet Pro 8610 e-all-in-one printer. I would like to help you today to this today.

  At this point, I will send you a private Message to the HP ink Exchange program instructions. Can I please have you check your private Messages for instructions.

  I wish you good luck going forward with this. Good day!

• which printers do HP74 & 75 cartridges work with

  Both printers Photosmart D5360 have died and I have too many cartridges to throw. Would like to know which printers are available that use these cartridges.

  @johnstyer

  The above listed cartridges do not work in one of the current Hp printers.  The link below if select you and select compatible printers, then you will find compatible devices that accept ink.  Purchased a new Hp Printer?  If Yes, then you may be eligible for the Hp ink Exchange program.

  HP 74/75

• How to exchange the unused ink

  I replaced my printer and unused 950 and 951... may I Exchange against 934 and 935.    Thank you

  Hi JLVB39,

  I understand that you have ink cartridges unused that you would like to Exchange.

  You can return them to the dealer, you bought in origin?
  If this is not the case, the only way I know would be to contact HP customer care.

  You can do so here:

  http://support.HP.com/us-en/contact-HP

  The customer support agent should be able to give your options.

  Jean

• HP ENVY 7640: Credit/Exchange for the Hp ink cartridges

  My all-in-one HP Photosmart6520 has stopped working and when I called HP Customer Service they offered me the opportunity to buy a reconditioned 7640 ENVY. After woking fine for 2 days the reconditioned printer froze and when I contacted HP Customer Service they sent me a new 7640 WANT to replace the nonworking time.  When ordering, the representative of HP told me to contact the ISBescalationteam@HP ".com" for more information on how to return unused of ink of the HP Photosmart printer for credit/Exchange. How to get in touch with the team climbing or can put you in touch with me. Thank you

  @VP48

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.

• 60 Black 60 XL Tricolor: replace or Exchange any unused ink cartridges

  We have replaced the printer those cartridges were for a different printer from the HP model, and we wonder if we can exchange the 60 unused black and 60XL tricolor cartridges of the former printer with black 61 correspondent and Tricolor cartridges 61XL. Thank you!

  Hi @selfhelp1,

  Welcome to the Forums of HP Support! I see that you are interested in exchanging ink cartridges for those who would be compatible with your HP printer.

  I went ahead and sent you a private message on the Forums. Please go to your userpage to the right of your username, you will see your Inbox.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• Ink cartridge in Exchange

  I bought a new HP printer in 2 July 15 because HP stop support of my HP printer I had at that time here. I want to exchange and unopened 74XL black cartridge for a black 62XL cartridge that would work on my new printer HP Officejet 8040. How can I do this?

  Hi @BCOPP,

  Welcome to the HP Forums!

  For your ink cartridges exchanged, please contact HP, telephone support for further assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Best regards!

  "Please click the Thumbs up icon below to thank me for having responded."

• Exchanging ink - new printer uses a different former ink

  Hello

  I was wondering if anyone else has experienced this problem.

  I bought hp ink cartridges for my old printer through hp.com since I bought the printer about 6 years ago.  I worked from home 3 days a week and used my printer very often.  For the last year and a half that I have been on disability and the printer has not been used much.  He just died on me so now I'm moving buy another.  I decided on a printer hp again and was sold online (no HP.com).

  I had 3 cartridges not open my old printer and called hp to see if they traded the ink in my new printer ink since I bought HP ink only.  They said that as the printer did not buy from HP.com, they exchanged not these cartridges.  However, if I wanted to send the new printer back and buy at hp (at a much higher price than what I bought to) the same printer, they could then swap the ink.

  I think that's outrageous.  They can check my order history and see how much I've bought from them.

  I want to send this return printer and buy ANOTHER brand of printer so I don't give them $1 more of my money.  Their ink cartridges are so costly it may be.

  @wst459

  I send you a message in your Inbox forum with some information.

• HP Photosmart C6180 Magenta Ink not printing

  error message: no

  description of the problem: Magenta Ink not print not EXCEPT on the page that prints after aligning the print cartridge printing is performed. At the bottom of this page, the bars of yellow, Cyan and Magenta print perfectly, just like the mixture of the color shown in the colorful bird printed below the bars.

  Self Test Diagnostic Page is printed with bars No. Light Magenta or Magenta, under print quality model. State of ink and level for both shows like OK magenta and 100%

  Troubleshooting: I ran repeated cycles of head cleaning and aligning the print cartridge print without changing the output. The page that prints after cleaning has NO magenta bars or lines. Seems the page that prints after alignment. Via e-mail support, I was directed to perform a complete reset "semi" and "the NVM reset" - neither of these had no effect. Magenta inks have been replaced, but the problem persists.

  Exchange: the printer had not been used for several months.

  My printer started working. It had been disconnected and sitting for several months. I turned it to try the HP solutions (below) and found that it worked - I had nothing to do!  In any case, I hope this can help some of you with similar problems:

  Hello
  
  Thank you for contacting HP Total Care.
  
  I'm Vivian of HP Total care for all-in-One products, and this response is in what regards the problem with HP Photosmart C6180 all-in-One Printer.
  
  Of your mail, I understand you have a HP Photosmart C6180 all-in-One Printer. Currently, you have a problem in which the printer prints in magenta only on the alignment page and not even on the test page.
  
  I am aware of the importance of the issue and will give you the appropriate information. I need your cooperation and appreciate your efforts to resolve the issue.
  
  First of all I want to thank you for the link, I'll take that as a feedback and will forward it to the concerned Department. However it is not a known, issue because in this case, HP will take immediate action and make sure that defective cartridges do not reach the market.
  
  Please try the following troubleshooting steps. I assure you that those measures would solve the problem.
  
  I ask you to check if you have the same problem with the copy as function. If the printer copy very well magenta do not perform one of the steps given and please get back to us for further assistance. However if you encounter the same problem with the copy as well please continue with the provided steps.
  
  First step: clean the copper contacts.
  
  (1) take a lint cloth or a cotton ball, it wet with water.
  (2) clean the cartridge copper contacts.
  (3) you have the same type of copper on the printer also, contacts if you are able to reach their own contacts in copper on the printer also.
  (4) reinstall the cartridge in its housing.
  (5) when the printer is on, unplug the power cord from the printer.
  (6) press and hold the power button for about 30 seconds.
  (7) re plug the power cord into the printer and the printer.
  
  If the problem persists, proceed to the next step.
  
  Step 2: Perform a drain of power on the printer.
  
  (1) remove the power cord from the product
  (2) press and hold the power button for about a minute (while the power cord is not connected to the printer).
  (3) release the button.
  (4) connect the power cord to the product
  (5) use the button to turn the product on.
  
  Connect the printer to the computer and check; If the problem persists, proceed to the next step.
  
  Step 3: Reset the printer to the factory settings.
  
  (1) use the button to turn the product on.
  (2) remove the power cord from the product
  (3) press and hold the # and 6 buttons.
  (4) while now buttons, plug the power cord to the product
  (5) to continue to press the buttons for about 30 seconds.
  (6) use the button to turn the product on.
  (7) if these steps do not resolve the problem, it will be a hardware problem with the printer in this case I suggest you take the printer to the nearest authorized Service Provider for the service.
  
  Please follow these steps and get back to us with the results, if you need more help, please reply to this message and we will be happy to help you further.
  
  We look forward to hear from you.
  
  For more information on keep your HP and Compaq products up and running, please visit our Web site at:
  
  http://www.HP.com/go/TotalCare

  ALSO:

  If the printer performs the color copy and you get magenta on the copy, it is obvious that the printer works fine, it's a software problem. I ask you to try the following steps, depending on your convenience and get back to us with the results.
  
  First step: reset the printing system
  
  To use the reset printing system feature, follow these steps:
  
  1. in the Finder, choose utilities from the menu reach.
  2. open the printer setup utility.
  3. in the printer setup utility menu, choose Reset Printing System.
  4. click on reset.
  
  Second step: check/repair disk permissions
  
  Click on Go tab in the top menu bar.
  Select the utilities tab.
  Click disk utility.
  Once disk utility appears, select the drive and click the check permissions.
  
  This can take a long time to complete as the Mac will try to check all permissions to the hard drive.
  Now click on the tab authorization to repair disc.
  
  This can take a long time to complete as the Mac will try to repair all permissions to the hard drive.
  Once Permission to disk check is complete, restart the Mac
  
  Step 3: Add the printer again
  
  1. click the Apple on the top of the left hand button.
  2. click on Preferences system, window system preferences will open.
  3. click on the printers and faxes icon.
  4. click on add the symbol on the bottom of the left hand.
  5. you see your printer in the list, select it and click Add on the right side.
  
  Please, do the following and get home with the results, for further assistance please get back to us, we will be happy to help you.
  For more information on keep your HP and Compaq products up and running, please visit our Web site
  to:
  http://www.HP.com/go/TotalCare

• OfficeJet Pro 6830: Installed new ink cartridges on 6830, but they were not full

  I've been using this printer for about two years now, been through "Print head problem" for both, they exchanged once and replace only the part once.

  My ink colour C, M and there were emptied at the same time, so I ordered all three in an online store. I installed a few minutes ago and check the ink level via the touch screen of the printer. It turns out that they are not quite complete. They are almost full, C and are close to full, but M is less complete.

  I wonder why this happens? I never checked the ink level in the past, but it surprises me. The printer makes some kind of calibration and printhead cleaning to get ready installed ink? (So consumed little ink)

  I scanned the QR code on the side of boxes of ink and checked the hologram stickers and pretty sure that they are genuine. The printer also said that they are authentic.

  Here is the picture of my ink level. Shot after installation of the cartridge and nothing printed.

  

  Another strange thing is the date of installation. Now it is April 4 in my country but the web printer configuration page shows cartridge installation date is April 1! I checked the date and the printer and everything is OK.

  If the cartridges have been used before, the printer screen would show a message that cartridges have been used on another front printer. I saw only me because I kept the old ink before trading in the past as I said up there.

  Please see a screenshot below

  

  Everyone knows what happened? Or it's normal? (The packaging and seal in plastic cartridges seemed fine, nothing suspected weird)

  Thank you.

  Welcome to the HP Forums

  @BlackMiracle,

  I came across your post about the concerns that you have with the help of your new ink cartridges and I wanted to share my own suggestions. The date being out for a few days is a bit strange, but the rest seems normal. Yes, when you install the cartridges, they are calibrated and alignment and clean, that uses a bit of ink. The levels that you see are also "estimated" levels If there are print quality problems or error messages, let me know and I'll do my best to help.
  
  I hope this helps!

  Click the thumbs up below to say 'Thank you' & the "Accept as Solution" If the problem has been resolved it please and thank you!
  
  All the best,
  
  Contact HP:
  
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• OfficeJet 8600 ink cartridge carriage will MOVE!

  Office jet pro 8600; right out of the box. Yes, it is on. When I opened the door, the ink cartridges carriage is supposed to follow it to the left to allow installation of cartridges. It does not move. How so he could move to the left to access the transport?

  Hello mg_cjb

  If you still haven't returned/exchanged the printer you can try the Solution 4 of the following article.

  Jam of transport

  You can share the printer if you still have problems.

• Printer Exchange cartridges

  Can someone give me the necessary information to swap old color printers cartridges, not used for new ones for my new color printers.  Thank you.

  Hello TristanADCH,

  I see that you are interested in exchanging your older inks for compatible cartridges for your new printer. I went ahead and sent you a private message on the Forums. Please go to your userpage to the right of your username, you will see your Inbox.

  Thank you

• HP Officejet Pro 8500 a: open but still full of ink cartridges

  My HP Office Jet 8500 has just stop working. Even by replacing all black cartridges and color and the instructions given to me. I decided NOT to invest in new faces of printer and just bought a new printer. Is it possible to recycle or give them even if they are full?

  Welcome to the community of HP @JAFJ,

  I understand that you are looking to recycle your full ink cartridges. I am happy to help.i

  Below, I've posted a link of product return and recycling HP site. This site can help guide you if the recycling of ink cartridges.

  Product return HP and recycling

  Moreover, as the cartridges are not open (in the joint plastic), and in the guarantee, you can contact HP to see about phone support exchanging the cartridges.

  Contact HP:

• Yoga book: change true pencil stylus refill refill ink

  Hello together,

  can anyone give me a tip, how I can change my real pen with refill Stylus real pencil with ink refill?

  Thanks for any answers

  The hole in the cap of the pen allows you to remove the stylus to exchange it for charging of ink (or vice versa). See this video (through 01:30 Marc)

  https://www.YouTube.com/watch?v=vgsHZ-88R04

• Exchange cartridge

  What is BSI e-mail address to request an exchange of toner cartridge.

  Hi kalmatt,

  Thanks for the return to the Forums of HP Support! I understand that you are interested in the exchange of ink VSI program and need information. Please go to your userpage to the right of your username, you will see your Inbox, I sent you a private message:

  

  Thank you